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Service Desk Associate Jobs in Washington, MI (NOW HIRING)

EyeSouth Partners LLC

Front Desk Associate

Birmingham, MI · On-site

$13.25 - $17.25/hr

The Front Desk Associate serves as the first point of contact for patients and visitors, creating a ... Provides clear information about services, wait time, and policies * Addresses patient concerns ...

EyeSouth Partners

Front Desk Associate

Birmingham, MI · On-site

$13.25 - $17.25/hr

Position Summary The Front Desk Associate serves as the first point of contact for patients and ... Provides clear information about services, wait time, and policies * Addresses patient concerns ...

Scenthound

Front Desk Associate

Birmingham, MI · On-site

$13/hr

Training & development About the Role As a Front Desk Associate , you will be the first point of ... Promote and schedule first-time visits to introduce customers to our services * Maintain a clean ...

Scenthound

Front Desk Associate

Birmingham, MI · On-site

$13/hr

Training & development About the Role As a Front Desk Associate , you will be the first point of ... Promote and schedule first-time visits to introduce customers to our services * Maintain a clean ...

EyeSouth Partners

Front Desk Associate (ASC)

Troy, MI · On-site

$13 - $16.75/hr

Position Summary The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete ...

EyeSouth Partners LLC

Front Desk Associate (ASC)

Troy, MI

$13.25 - $17/hr

The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate ...

The Lash Lounge

Salon Front Desk Associate

Novi, MI · On-site

$14/hr

We offer a complete menu of services including Perming, Tinting, Threading, and more. We are proud ... Who We Are Looking For We are looking for a highly motivated and experienced Front Desk Associate ...

The Lash Lounge

Salon Front Desk Associate

Novi, MI · On-site

$14/hr

We offer a complete menu of services including Perming, Tinting, Threading, and more. We are proud ... We are looking for a highly motivated and experienced Front Desk Associate for our salon. Your ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Washington, MI

Service Desk Associate information

See Washington, MI salary details

$8

$18

$35

How much do service desk associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for service desk associate in Washington, MI is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $22.07 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What job categories do people searching Service Desk Associate jobs in Washington, MI look for?

The top searched job categories for Service Desk Associate jobs in Washington, MI are:

What cities near Washington, MI are hiring for Service Desk Associate jobs?

Cities near Washington, MI with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Washington, MI as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $39,099 per year, or $18.8 per hour.

IT Service Desk Representative | Part-Time (20 Hours)

Corporate Services

Rochester Hills, MI • On-site

Part-time

Posted 7 days ago

Job description

ALL APPLICANTS MUST BE LOCAL TO THE STATE OF MICHIGAN

***THIS IS A PERMANENT PART-TIME POSITION***

Location: Remote

Days: Monday through Friday

Shift: 7am to 11am or 8am to 12pm

GENERAL SUMMARY:

Service Desk Representatives are passionate about Henry Ford Health's success. They are responsible for providing world class quality technical support while maintaining an extraordinarily high level of customer service for the entire health system. Service Desk Representatives support Henry Ford Health and non-Henry Ford Health devices at Henry Ford Health locations, private practices, hybrid locations, home, or anywhere in the world. Support for these devices and technologies include but not limited to desktops and laptops, virtual machines, tablets, desk phones, mobile phones, printers, wired and wireless networks, VPNs, webcams, dictation hardware, and technically integrated medical devices such as ventilators, cardiac monitors, and anesthesia machines. Service Desk Representatives support a wide variety of software, including Microsoft Windows operating systems and Microsoft applications, MacOS, iOS, Android OS, Epic EMR, PeopleSoft, ServiceNow, Citrix Applications, Active Directory, Webex, VPN technologies, Duo multi-factor authentication, and other departmental, clinical, and business applications. Representatives may coordinate with other teams or departments to resolve user problems. Service Desk Representatives assist with safeguarding the security of the organization by following established procedures to prevent unauthorized access to system resources. They provide in-depth troubleshooting, research, diagnoses, resolution, and escalation of complex technical issues or requests. Work is performed remotely (phone, email, and IM) but onsite support may be required. Service Desk Representatives contribute to continuous improvement efforts by actively participating in short and long-term projects. These projects support the ongoing efforts to streamline the processes and enhance the productivity of the Service Desk and other technical teams throughout the organization. Service Desk Representatives may participate in testing new technologies and provide relevant feedback and suggestions throughout. Service Desk Representatives provide guidance and support to Associates and new hires. Service Desk Representatives may conduct portions of the Service Desk's New Hire Training program, may contribute to the team's knowledgebase or other technical documentation.

EDUCATION/EXPERIENCE REQUIRED:

  • High School Diploma or equivalent required.
  • Some college, or 1-2 years of vocational technical training, or an Information Technology/Support industry certification. Associate's degree or higher (Information Technology, Information System, Computer Science, Health Information Management, or other Business/Communication/Technology related), and Information Technology/Support industry certifications.
  • Two (2) or more years of successful experience in the area of Service Desk, Help Desk, or IT Support responsibilities, or previously demonstrated success in the HFHS Service Desk Associate Role.
  • At least one-year of customer service experience included in the above technical experience or separately.
  • Five (5) years or more experience working in a 24/7/365 health care environment help desk, service desk, or IT support position using phone, email, remote assist, and chat to provide direct end-user support preferred.
  • Preferred experience supporting the following:
    • ServiceNow ITSM tool usage
    • Apple/Mac products
    • Windows OS
    • Remote Access VPN
    • Citrix-based application
    • Epic EMR
    • Remote customers and troubleshooting hardware such as printers, mobile devices, laptops, etc.
    • Multi-factor authentication tools, such as Duo, - SharePoint, - Microsoft Office applications, such as Outlook, Word, Excel, PowerPoint, OneNote, OneDrive, etc.
  • Experience using knowledgebases and other knowledge repository systems preferred.
  • Experience creating/updating knowledge support documentation preferred.

CERTIFICATIONS/LICENSURES REQUIRED:

  • Certification in IT Service Management (ITSM/ITIL/HDI, etc.)
Additional Information
  • Organization: Corporate Services
  • Department: IT System Relations           
  • Shift: Day Job
  • Union Code: Not Applicable

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