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Service Desk Associate Jobs in Washington, MI (NOW HIRING)

OHM Advisors

IT Service Desk Technician

Livonia, MI · On-site

Field incoming service desk requests from users via ticketing system, email, telephone, and in ... An Associate's or Bachelor's degree in Information Technology or an equivalent field of study is ...

OHM Advisors

IT Service Desk Technician

Livonia, MI · On-site

Field incoming service desk requests from users via ticketing system, email, telephone, and in ... An Associate's or Bachelor's degree in Information Technology or an equivalent field of study is ...

OHM Advisors

IT Service Desk Technician

Livonia, MI · On-site

Field incoming service desk requests from users via ticketing system, email, telephone, and in ... An Associate's or Bachelor's degree in Information Technology or an equivalent field of study is ...

Retro Fitness

Front Desk

Rochester, MI · On-site

$10/hr

Customer service oriented. * Punctual, responsible and detail oriented. * CPR/AED training preferred. * Prior experience in a retail setting is preferred. Responsibilities of the Front Desk include ...

Retro Fitness

Front Desk

Rochester, MI · On-site

$10/hr

Customer service oriented. * Punctual, responsible and detail oriented. * CPR/AED training preferred. * Prior experience in a retail setting is preferred. Responsibilities of the Front Desk include ...

planet fitness

Front Desk

Waterford, MI · On-site

$13.73 - $14.73/hr

Use different types of technology to service members: * Certify in both CPR and AED training. * Perform CPR and use the AED machine. * Use and understand our exercise equipment and be able to ...

Kroger

FRONT END/CASHIER

West Bloomfield, MI

$10.75 - $14.50/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ... Deliver and encourage other associates to deliver excellent customer service * Perform cashier ...

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Service Desk Associate information

See Washington, MI salary details

$8

$18

$35

How much do service desk associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for service desk associate in Washington, MI is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $22.07 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What job categories do people searching Service Desk Associate jobs in Washington, MI look for?

The top searched job categories for Service Desk Associate jobs in Washington, MI are:

What cities near Washington, MI are hiring for Service Desk Associate jobs?

Cities near Washington, MI with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Washington, MI as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $39,099 per year, or $18.8 per hour.

Front Desk Associate (SHB)

The Edge Fitness Clubs

Shelby, MI • On-site

$55K/yr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

The Edge Fitness Clubs rating

8.4

Company rating: 8.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

2nd of 63 rated gym and leisure clubs

Job description

Earn up to $55,000 annually with hourly pay + commission, plus clear opportunities for career growth for those ready to level up.
Who We ARE: When you work at the Best. Gym. Ever, you join the Best. Team. Ever. At the Edge, we are TEAM FIRST. We are committed to making your onboarding experience best in class to support you and your career with respectful and transparent accountability standards.
What You'll Do:
  • Welcome and nurture the member experience with friendliness at the core of every member interaction.
  • Greet our members in a friendly, engaging and energetic way from the start to finish of your shift.
  • Serve our members quickly and professionally to create positive, trustworthy relationships focused on "Changing Lives".
  • Help our members with membership questions and concerns with compassion and commitment to promote a "Raving Fan" member experience!
  • Team up with our Facilities Department to keep our club looking and operating "Grand Opening Ready".

Key Details:
  • Competencies: Customer Service Orientation, Product Knowledge Expertise and Results Orientation
  • Bring high energy and a passion for fitness while working with urgency, flexibility, and a "roll up your sleeves" mindset to get things done, especially during busy closeouts and month-end periods.
  • Cooperate with the Front Desk team on daily and monthly club and individual sales targets by connecting our members to results through our fitness programming, retail products, and club amenities while staying motivated, hands-on, and fully committed to the team's success.

Why You'll Love It Here:
  • Free gym membership so you can lead by example
  • Tiered Health Benefits (Medical, Dental, Vision) for you and your family*
  • Discounts on Training, Edge Kids, Apparel & Shake Bar
  • Education Reimbursement for personal training certifications and ongoing learning
  • Career Advancement through leadership training and growth paths
  • PTO & Paid Holidays to recharge and live well*
  • 401K + Life Insurance + LTD + Employee Assistance Program (EAP)*

*Full time employees
There is a reason our members call us the best gym ever... It's because we have the best team ever.
Edge Fitness, LLC is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
The above statements are intended to describe the general activities, duties and responsibilities that are required of the employee for this job. Please note these statements are not an exhaustive list of all activities, duties and responsibilities. Duties, Responsibilities and activities may change at any time with or without notice.

What The Edge Fitness Clubs employees say

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