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Service Desk Associate Jobs in Spring, TX (NOW HIRING)

Texas Hotel MGT

Front Desk Associate

Houston, TX · On-site

$13 - $16.75/hr

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding ... Providing attentive, courteous and efficient service to all guests prior to arrival and throughout ...

Es Vedra Cinemas

Redemption Desk

Humble, TX · On-site

As a Redemption Desk Attendant at Es Vedra Cinemas, you will be responsible for assisting guests ... Your role will involve providing excellent guest service, maintaining accurate redemption records ...

skoah

Front Desk / Customer Experience Expert

Houston, TX · On-site

$16 - $18/hr

... Desk Associate with enthusiasm, strong organizational skills and a self-starter. The ideal candidate will have a minimum of 5 years of sales/customer service experience, preferably in a spa ...

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Service Desk Associate information

See Spring, TX salary details

$7

$18

$33

How much do service desk associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service desk associate in Spring, TX is $18.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.03 and $21.15 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Spring, TX?

The most popular types of Service Desk jobs in Spring, TX are:

What are popular job titles related to Service Desk Associate jobs in Spring, TX?

For Service Desk Associate jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Spring, TX look for?

The top searched job categories for Service Desk Associate jobs in Spring, TX are:

What cities near Spring, TX are hiring for Service Desk Associate jobs?

Cities near Spring, TX with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,520 per year, or $18 per hour.

Front Desk Associate

Texas Hotel MGT

Houston, TX • On-site

$13 - $16.75/hr

Full-time

Medical, Retirement, PTO

Re-posted 7 days ago

Job description

POSITION IS AVAILABLE IMMEDIATELY! 


Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator,and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.


Duties include but not limited to: 

  • Process guest check-ins and check-outs
  • Set up accurate accounts for each guest checking in
  • Block rooms in the computer and follow through on designated requirements
  • Pre-register designated guests and prepare key packets
  • Communicate pertinent guest information to designated departments/personnel
  • Maintain confidentiality of all guests and hotel information
  • Employ attention to detail in order to ensure security of guest room access.
  • Maintain guest history files on all guests
  • Accommodate room changes
  • Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
  • Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
  • A flexible schedule is necessary for this position, including ability to work days, nights, weekends and holidays.
  • Greets, registers, and assigns rooms to guests.
  • Handles confidential information, including guest records, with a high degree of integrity.
  • Promptly and effectively deals with guest requests and complaints.
  • Answers and routes calls as appropriate; takes guest messages with accuracy.
  • Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
  • Answers inquiries pertaining to hotel services, registration of guests, and travel directions.
  • Records pertinent guest information in the pass on log.
  • Ensures common area/lobby is clean.
  • Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Contact appropriate individual or department (e.g., Maintenance, Housekeeping) as necessary to resolve guest call, request, or problem.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Other duties as assigned.


Qualifications

  • Strong Customer Service skills
  • Friendly, outgoing personality
  • Ability to accurately and efficiently input information into computer systems
  • Ability to work cohesively with all hotel team members
  • Willingness to stand for long periods of time
  • BILINGUAL (ENGLISH & SPANISH) PREFERRED

FLEXIBLE SCHEDULE PREFERRED


Why Texas Hotel Management?

  • Health Insurance Benefits
  • 401K Contribution
  • Generous Vacation and PTO
  • Fast Growing Company & Team
  • **All benefits begin after 90 days of unemployment**
Employment Type: FULL_TIME

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