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Service Desk Associate Jobs in Silsbee, TX (NOW HIRING)

Crunch Fitness

Member Service Representative

Beaumont, TX · On-site

$12 - $14/hr

MEMBER SERVICES REPRESENTATIVE Front Desk Associate Part Time or Full Time, Hourly Job Family: Club Staff Location: 4191 N. Dowlen Rd., Beaumont, Tx 77706 Reports to: Managing Partner / Assistant ...

PCRK Group

Front Desk Sales Associate

Beaumont, TX · On-site

$11.50 - $14.50/hr

As a Sales Associate , you're the face of Massage Envy, using your skills to build relationships, promote our premium services, and convert inquiries into memberships and product sales. This is a ...

Massage Envy PCRK

Front Desk Sales Associate

Beaumont, TX · On-site

$12.50 - $15.75/hr

As a Sales Associate , you're the face of Massage Envy, using your skills to build relationships, promote our premium services, and convert inquiries into memberships and product sales. This is a ...

PCRK Group

Front Desk Sales Associate

Beaumont, TX · On-site

$11.50 - $14.50/hr

As a Sales Associate , you're the face of Massage Envy, using your skills to build relationships, promote our premium services, and convert inquiries into memberships and product sales. This is a ...

Massage Envy PCRK

Front Desk Sales Associate

Beaumont, TX · On-site

$11.50 - $14.50/hr

As a Sales Associate , you're the face of Massage Envy, using your skills to build relationships, promote our premium services, and convert inquiries into memberships and product sales. This is a ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Silsbee, TX

Service Desk Associate information

See Silsbee, TX salary details

$8

$19

$36

How much do service desk associate jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for service desk associate in Silsbee, TX is $19.37, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $22.74 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What job categories do people searching Service Desk Associate jobs in Silsbee, TX look for?

The top searched job categories for Service Desk Associate jobs in Silsbee, TX are:

What cities near Silsbee, TX are hiring for Service Desk Associate jobs?

Cities near Silsbee, TX with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Silsbee, TX as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,288 per year, or $19.4 per hour.

Member Service Representative

Crunch Fitness

Port Arthur, TX • On-site

$12 - $14/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted yesterday

Crunch Fitness rating

5.8

Company rating: 5.8 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

44th of 63 rated gym and leisure clubs

Job description

MEMBER SERVICES REPRESENTATIVE
Front Desk Associate
Part Time or Full Time, Hourly
Job Family: Club Staff
Location: 3100 FM 365, Port Arthur, Tx 77642
Reports to: Managing Partner / Assistant General Manager
Looking for a member services representative who is responsible for providing exceptional customer service to our club members and staff at Crunch Fitness - Undefeated Tribe.
Undefeated Tribe is an official franchise of Crunch Fitness based in Austin, TX. The Undefeated Tribe is the fastest growing franchise group and is expanding the Crunch Fitness brand across Texas, Oklahoma, New Mexico and Missouri. The Undefeated Tribe was named Franchise of the Year in 2021 and 2024 and will be inviting over 1000 individuals to join our team to help our community experience fitness, wellness, relaxation, and recovery.
From our clubs to headquarters, Undefeated Tribe is a collaborative, fast-paced, and engaging place to work. It's vital to our success to continue to take risks and think big. This takes tons of hustle, creativity, and boldness. The Undefeated Tribe strives to enrich the lives of others through the power of well-being.
Position Overview
The Member Services Representative creates a warm, kind, and hospitable environment for team members and members alike, are passionate about fitness and excited about serving others, and help to deliver our purpose "to enrich the lives of others through the power of well-being."
You are an optimistic person that has a naturally persuasive style. You are good at communicating in a demonstrative instructional way, as you like to chit-chat when meeting others. You enjoy harmony within the workplace and prefer being the facilitator of information as opposed to the resident technical resource. You are energetic and like variety when it comes to doing multiple tasks. Your communication is loaded with details and delivered in quick bursts. You prefer things being tidy, done correctly and being put away in their proper place. You require direction, rules and structure in your format. Once you become familiar with a process, you will tend to become more comfortable and develop your skills and decisions based on history.
Responsibilities
  • Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
  • Assists with membership, retail and tanning product sales
  • Promotes membership privileges including tanning, group fitness, small group training and childcare
  • Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
  • Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert
  • Answers phones in a courteous, helpful, professional manner
  • Communicates special events to members and guests
  • Facilitates all member requests or forwards to a manager
  • Maintains a professional and courteous disposition
  • Is an expert in all club facility, services, programs and schedules/hours of operation
  • Maintains a clean and organized work area
  • Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales
  • May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
  • Performs opening and closing checklist and duties
Required Skills & Experience
  • Minimum 1 year of experience in a service-oriented position preferred
  • Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
  • Strong customer service orientation
  • CPR/AED certification required (can be obtained within 30 days of hire)
Physical Requirements
  • Must be able to lift or move up to 50 lbs
  • Physical effort required for daily duties include prolonged standing and walking
Education Requirements
  • High school diploma or GED required
Compensation (Hourly)
$12-14/hour + Commission
Benefits
  • PTO
  • Subsidized health insurance coverage (health, dental, vision) for full time positions
  • Basic Life and AD&D
  • HSA
  • Short-term disability
  • Free gym membership
Travel
No travel required
EQUAL OPPORTUNITY EMPLOYER
UDT is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Please note that Crunch Fitness - Undefeated Tribe does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship.
At Crunch Fitness - Undefeated Tribe, we are always on the lookout for exceptional talent to join our team. Some of the roles listed are part of our evergreen hiring strategy, meaning we consistently seek to build a pipeline of qualified candidates. While not all positions may be actively hiring at this time, we encourage you to apply if the role aligns with your career goals. Your application will be considered as opportunities become available.
Join us in making Crunch Fitness the talk of the town! Apply now and be a driving force in transforming lives through fitness.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What Crunch Fitness employees say

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About Crunch Fitness

Sourced by ZipRecruiter

Crunch is best known for our colorful personality and kickass group fitness and training programs that are #OnlyAtCrunch. With two brands, and a variety of membership options with no long-term commitments, the right Crunch experience is ready for you.

Industry

Fitness and sports centers and amusement, gambling, and recreation

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

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