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Service Desk Analyst Jobs in Springfield, IL (NOW HIRING)

Gailey Eye Clinic

Contact Lens Tech.

Springfield, IL

$17 - $19.74/hr

... service environment required. * Excellent communication skills. * Strong analytical skills ... This position requires incumbent to sit at desk and/or stand for long hours during regularly ...

U.S. Navy

IT Support Specialist

Leland Grove, IL

  • Medical

  • Dental

  • Vision

  • Retirement

... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

U.S. Navy

IT Support Specialist

Lincoln, IL

  • Medical

  • Dental

  • Vision

  • Retirement

... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

U.S. Navy

IT Support Specialist

Stonington, IL

  • Medical

  • Dental

  • Vision

  • Retirement

... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

U.S. Navy

IT Support Specialist

Grandview, IL

  • Medical

  • Dental

  • Vision

  • Retirement

... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

U.S. Navy

IT Support Specialist

Virden, IL

  • Medical

  • Dental

  • Vision

  • Retirement

... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

U.S. Navy

IT Support Specialist

Girard, IL

  • Medical

  • Dental

  • Vision

  • Retirement

... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

U.S. Navy

IT Support Specialist

Petersburg, IL

  • Medical

  • Dental

  • Vision

  • Retirement

... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

U.S. Navy

IT Support Specialist

Auburn, IL

  • Medical

  • Dental

  • Vision

  • Retirement

... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

U.S. Navy

IT Support Specialist

Loami, IL

  • Medical

  • Dental

  • Vision

  • Retirement

... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

U.S. Navy

IT Support Specialist

Morrisonville, IL

  • Medical

  • Dental

  • Vision

  • Retirement

... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

U.S. Navy

IT Support Specialist

Mount Pulaski, IL

  • Medical

  • Dental

  • Vision

  • Retirement

... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

U.S. Navy

IT Support Specialist

Assumption, IL

  • Medical

  • Dental

  • Vision

  • Retirement

... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

U.S. Navy

IT Support Specialist

Greenview, IL

  • Medical

  • Dental

  • Vision

  • Retirement

... desk and user support, network and systems administration, incident response, and planned ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

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Showing results 41-60

All JobsService Desk Analyst JobsService Desk Analyst Jobs in Springfield, IL

Service Desk Analyst information

See Springfield, IL salary details

$14

$23

$35

How much do service desk analyst jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for service desk analyst in Springfield, IL is $23.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $26.68 per hour, depending on experience, location, and employer.

What is a service desk analyst?

A Service Desk Analyst is an IT professional responsible for providing technical support and assistance to end-users within an organization. They act as the first point of contact for users experiencing issues with hardware, software, or other computer systems. Service Desk Analysts diagnose problems, offer solutions, and escalate complex issues to higher-level IT staff if necessary. Their role is essential in ensuring smooth and efficient IT operations and helping users resolve issues quickly.

What are the key skills and qualifications needed to thrive as a service desk analyst, and why are they important?

To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and typically a relevant certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and standard operating systems is often required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure prompt, accurate support and maintain high levels of user satisfaction within the organization.

What are some common challenges service desk analysts face when handling high volumes of support tickets?

Service Desk Analysts often encounter challenges during periods of high ticket volume, such as prioritizing urgent issues, managing time efficiently, and maintaining effective communication with users. Balancing multiple requests while ensuring quality service can be demanding, but leveraging ticketing systems, clear documentation, and collaboration with team members helps manage workloads. Regular training on technical troubleshooting and customer service skills also prepares analysts to address a broad range of issues swiftly and professionally.

What is the difference between Service Desk Analyst vs Help Desk Technician?

AspectService Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Industry UsageBusiness, IT servicesIT support, customer service
Common TasksTroubleshooting, incident management, user supportIssue resolution, basic troubleshooting, ticket logging

Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.

Is a service desk analyst an entry level job?

A service desk analyst is often considered an entry-level position in IT support, suitable for individuals with basic technical knowledge and strong communication skills. It typically requires familiarity with ticketing systems, troubleshooting, and customer service, and may serve as a stepping stone to more advanced IT roles.

What is the average salary for a service desk analyst in the US?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications such as CompTIA A+ or ITIL. Entry-level roles may start lower, while experienced analysts with specialized skills can earn higher salaries.
More about Service Desk Analyst jobs

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For Service Desk Analyst jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Service Desk Analyst jobs in Springfield, IL look for?

The top searched job categories for Service Desk Analyst jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Service Desk Analyst jobs?

Cities near Springfield, IL with the most Service Desk Analyst job openings:

Service Desk Analyst jobs near you
Infographic showing various Service Desk Analyst job openings in Springfield, IL as of August 2026, with employment types broken down into 57% Full Time, and 43% Contract. Highlights an 100% In-person job distribution, with an average salary of $49,660 per year, or $23.9 per hour.

Contact Lens Tech.

Gailey Eye Clinic

Springfield, IL

$17 - $19.74/hr

Full-time

Re-posted 25 days ago

Gailey Eye Clinic rating

6.5

Company rating: 6.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Essential Functions and Responsibilities:

  • Assist MDs/ODs in performing contact lens fitting and evaluations.
  • Educate patients on contact lens care, usage, and products.
  • Order contacts and contact supplies, as needed.
  • Analyze patient charts to ensure patients are fitted with proper lenses/correction.
  • Provide contact lens insertion/removal training to patients.
  • File insurance claims in a timely manner.
  • Call patients for contact lens and glasses pick-up and/or schedule dispensing appointments.
  • Review CL trial lens inventory and order as needed.
  • Review pending CL fittings and call patients to finalize or to schedule follow-up appointments.
  • Assist satellite offices in ordering contacts as needed.
  • Maintain a clean and organized work area.
  • Dispense, adjust, repair glasses as needed
  • Organize frame boards and cleaning demo lenses and frames as needed
  • Verify incoming glasses orders

This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, duties, skills, or working conditions associated with a particular job.  It is intended to be only a general description of the principal requirements common to positions of this type. Employees in this job may perform other duties as assigned

Minimum Job Requirements (Education, Experience, Skills): 

  • Experience in customer service environment required. 
  • Excellent communication skills.
  • Strong analytical skills.
  • Strong interpersonal and relationship building skills.
  • Able to work independently & effectively in a team environment.
  • Strong organization and planning skills.
  • Able to work effectively with the public.
  • Travel to other Gailey dispensaries as assigned by Director of Optical Operations.
  • NCLE certification is required by employee’s 3-year anniversary in position. 

Physical Demands:

This position requires incumbent to sit at desk and/or stand for long hours during regularly scheduled work hours.  This job may include, but are not limited to sitting, reaching, stooping, crouching, kneeling, climbing, twisting, hearing and repetitive motions. The ability to lift up to 25 pounds.  Travel is required to satellite offices. Must have reliable transportation and be able to drive/travel as needed.

Working Conditions and Environment:

Incumbent works in a temperature controlled medical office environment. 

Pay: The starting range for this position is $17.00 - $19.74/hr. depending on skills, experience, and qualifications as well as market considerations. (posting updated 1/2/2025)

What Gailey Eye Clinic employees say

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