ZipRecruiter

Log In

1

Service Desk Analyst Jobs in Springfield, IL (NOW HIRING)

County Market

County Market Bookkeeper

Petersburg, IL · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cashiers at registers or Customer Service Desk during busy times * Answers incoming phone calls ... Read, analyze, and interpret general business periodicals, professional journals, technical ...

Sharecare

Lead Customer Service Rep

Springfield, IL · On-site

Handling escalated member concerns while also providing Help Desk support for the Customer Service ... Identifying trends in escalations and preparing data used to identify root cause analysis.

United Community Bank

IT Help Desk Technician

Auburn, IL · On-site

$17 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Previous customer service skills preferred * Strong attention to detail and accuracy * Strong time ... Problem Solving/Analysis skills * Ability to communicate effectively with customers and coworkers

United Community Bank

IT Help Desk Technician

Auburn, IL · On-site

$17 - $21/hr

Previous customer service skills preferred * Strong attention to detail and accuracy * Strong time ... Problem Solving/Analysis skills * Ability to communicate effectively with customers and coworkers

United Community Bank

IT Help Desk Technician

Auburn, IL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Previous customer service skills preferred * Strong attention to detail and accuracy * Strong time ... Problem Solving/Analysis skills * Ability to communicate effectively with customers and coworkers

Gailey Eye Clinic

Contact Lens Tech.

Springfield, IL

$17 - $19.74/hr

... service environment required. * Excellent communication skills. * Strong analytical skills ... This position requires incumbent to sit at desk and/or stand for long hours during regularly ...

Gailey Eye Clinic

Contact Lens Tech.

Springfield, IL · On-site

$17 - $19.74/hr

... service environment required. * Excellent communication skills. * Strong analytical skills ... This position requires incumbent to sit at desk and/or stand for long hours during regularly ...

previous pagenext page

Showing results 21-40

All JobsService Desk Analyst JobsService Desk Analyst Jobs in Springfield, IL

Service Desk Analyst information

See Springfield, IL salary details

$14

$23

$35

How much do service desk analyst jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for service desk analyst in Springfield, IL is $23.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $26.68 per hour, depending on experience, location, and employer.

What is a service desk analyst?

A Service Desk Analyst is an IT professional responsible for providing technical support and assistance to end-users within an organization. They act as the first point of contact for users experiencing issues with hardware, software, or other computer systems. Service Desk Analysts diagnose problems, offer solutions, and escalate complex issues to higher-level IT staff if necessary. Their role is essential in ensuring smooth and efficient IT operations and helping users resolve issues quickly.

What are the key skills and qualifications needed to thrive as a service desk analyst, and why are they important?

To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and typically a relevant certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and standard operating systems is often required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure prompt, accurate support and maintain high levels of user satisfaction within the organization.

What are some common challenges service desk analysts face when handling high volumes of support tickets?

Service Desk Analysts often encounter challenges during periods of high ticket volume, such as prioritizing urgent issues, managing time efficiently, and maintaining effective communication with users. Balancing multiple requests while ensuring quality service can be demanding, but leveraging ticketing systems, clear documentation, and collaboration with team members helps manage workloads. Regular training on technical troubleshooting and customer service skills also prepares analysts to address a broad range of issues swiftly and professionally.

What is the difference between Service Desk Analyst vs Help Desk Technician?

AspectService Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Industry UsageBusiness, IT servicesIT support, customer service
Common TasksTroubleshooting, incident management, user supportIssue resolution, basic troubleshooting, ticket logging

Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.

Is a service desk analyst an entry level job?

A service desk analyst is often considered an entry-level position in IT support, suitable for individuals with basic technical knowledge and strong communication skills. It typically requires familiarity with ticketing systems, troubleshooting, and customer service, and may serve as a stepping stone to more advanced IT roles.

What is the average salary for a service desk analyst in the US?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications such as CompTIA A+ or ITIL. Entry-level roles may start lower, while experienced analysts with specialized skills can earn higher salaries.
More about Service Desk Analyst jobs

What are popular job titles related to Service Desk Analyst jobs in Springfield, IL?

For Service Desk Analyst jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Service Desk Analyst jobs in Springfield, IL look for?

The top searched job categories for Service Desk Analyst jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Service Desk Analyst jobs?

Cities near Springfield, IL with the most Service Desk Analyst job openings:

Service Desk Analyst jobs near you
Infographic showing various Service Desk Analyst job openings in Springfield, IL as of August 2026, with employment types broken down into 57% Full Time, and 43% Contract. Highlights an 100% In-person job distribution, with an average salary of $49,660 per year, or $23.9 per hour.

County Market Bookkeeper

County Market

Petersburg, IL • On-site

$18/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

SUMMARY
The County Market Bookkeeper is responsible for the daily store office procedures with a high level of accuracy, honesty, and integrity.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Bookkeeping
  • Responsible for company assets including safe funds, bank deposit, and cash accountability
  • Tenders and balances register tills daily
  • Makes daily bank and Solutran deposits
  • Balances store safe funds daily
  • Balances and maintains Tidel system and equipment (Tidel stores only)

Other Responsibilities
  • Delivers superior guest service and ensure absolute customer satisfaction
  • Cashiers at registers or Customer Service Desk during busy times
  • Answers incoming phone calls using proper phone etiquette
  • Handles software and hardware equipment issues
  • Work within company programs, policies and procedures
  • Follows safety policies and procedures; is a safety role model
  • Other duties assigned

KEY ATTRIBUTES
  • Customer service skills
  • Communication skills
  • Money handling skills
  • Honest/Integrity
  • Detailed and organized
  • Math/Computer Skills
  • Able to use 10 key calculator

SUPERVISORY RESPONSIBILITIES
  • This position has no supervisory responsibilities

EDUCATION and/or EXPERIENCE
  • High school diploma or general education degree (GED)

LANGUAGE SKILLS
  • Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Write reports and business correspondence
  • Present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS
  • Basic math concepts (addition, subtraction, division, multiplication)
  • CERTIFICATES, LICENSES, REGISTRATIONS
  • This position has no required certificates, licenses, or registrations

RECOMMENDED EQUIPMENT
  • Slip resistant shoes with closed toe and heel
  • Ladder
  • Stepladder
  • 10 key calculator
  • Computer
  • Uniform per store policy

PHYSICAL DEMANDS
Regularly (Over 2/3 of the time)
  • Stand
  • Walk
  • Use hands to finger, handle, or feel
  • Reach with hands and arms
  • Stoop
  • Kneel
  • Crouch
  • Communicate with associates and customers
  • Lift and/or move up to 15 pounds

Frequently (Between 1/3 to 2/3 of the time)
  • Sit
  • Lift and/or move up to 25 pounds

Occasionally (Less than 1/3 of the time)
  • Climb
  • Balance
  • Overhead lifting
  • Crawl
  • Lift and/or move up to 50 pounds

Vision
  • Close
  • Distance
  • Peripheral
  • Depth perception
  • Ability to adjust focus
  • Ability to distinguish colors

WORK ENVIRONMENT
Occasionally
  • Risk of electrical shock
  • Chemicals while cleaning

Noise Level
  • Moderate

PAY RANGE (depends on industry experience)
Minimum Wage up to $18/hour (IL Locations Only)
Starting pay will be based on experience, internal equity, and scope of responsibility.
BENEFITS (eligibility based on full-time/part-time status)
  • Medical, Dental, and Vision Insurance
  • Flexible Spending Accounts (Medical and Dependent Care)
  • Life Insurance
  • Voluntary Benefits
  • Paid Time Off
  • Retirement Plans
  • Employee Assistance Program

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.
**Position requirements may vary by store location

Apply