1

Service Desk Analyst Jobs in Springfield, IL (NOW HIRING)

Mortgage Wire Desk, II Analyst

Springfield, IL ยท On-site

$24 - $33.65/hr

  • Medical

  • Retirement

The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with ... Liaison with external service providers and financial institutions to resolve research requests and ...

County Market Bookkeeper

Petersburg, IL

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cashiers at registers or Customer Service Desk during busy times * Answers incoming phone calls ... Read, analyze, and interpret general business periodicals, professional journals, technical ...

County Market Bookkeeper

Petersburg, IL ยท On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cashiers at registers or Customer Service Desk during busy times * Answers incoming phone calls ... Read, analyze, and interpret general business periodicals, professional journals, technical ...

next page

Showing results 1-20

Service Desk Analyst information

See Springfield, IL salary details

$14

$23

$35

How much do service desk analyst jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for service desk analyst in Springfield, IL is $23.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $26.68 per hour, depending on experience, location, and employer.

What is a service desk analyst?

A Service Desk Analyst is an IT professional responsible for providing technical support and assistance to end-users within an organization. They act as the first point of contact for users experiencing issues with hardware, software, or other computer systems. Service Desk Analysts diagnose problems, offer solutions, and escalate complex issues to higher-level IT staff if necessary. Their role is essential in ensuring smooth and efficient IT operations and helping users resolve issues quickly.

What are the key skills and qualifications needed to thrive as a service desk analyst, and why are they important?

To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and typically a relevant certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and standard operating systems is often required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure prompt, accurate support and maintain high levels of user satisfaction within the organization.

What are some common challenges service desk analysts face when handling high volumes of support tickets?

Service Desk Analysts often encounter challenges during periods of high ticket volume, such as prioritizing urgent issues, managing time efficiently, and maintaining effective communication with users. Balancing multiple requests while ensuring quality service can be demanding, but leveraging ticketing systems, clear documentation, and collaboration with team members helps manage workloads. Regular training on technical troubleshooting and customer service skills also prepares analysts to address a broad range of issues swiftly and professionally.

What is the difference between Service Desk Analyst vs Help Desk Technician?

AspectService Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Industry UsageBusiness, IT servicesIT support, customer service
Common TasksTroubleshooting, incident management, user supportIssue resolution, basic troubleshooting, ticket logging

Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.

Is a service desk analyst an entry level job?

A service desk analyst is often considered an entry-level position in IT support, suitable for individuals with basic technical knowledge and strong communication skills. It typically requires familiarity with ticketing systems, troubleshooting, and customer service, and may serve as a stepping stone to more advanced IT roles.

What is the average salary for a service desk analyst in the US?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications such as CompTIA A+ or ITIL. Entry-level roles may start lower, while experienced analysts with specialized skills can earn higher salaries.
More about Service Desk Analyst jobs

What are popular job titles related to Service Desk Analyst jobs in Springfield, IL?

For Service Desk Analyst jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Service Desk Analyst jobs in Springfield, IL look for?

The top searched job categories for Service Desk Analyst jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Service Desk Analyst jobs?

Cities near Springfield, IL with the most Service Desk Analyst job openings:

Infographic showing various Service Desk Analyst job openings in Springfield, IL as of August 2026, with employment types broken down into 57% Full Time, and 43% Contract. Highlights an 100% In-person job distribution, with an average salary of $49,660 per year, or $23.9 per hour.

Mortgage Wire Desk, II Analyst

Carrington

Springfield, IL โ€ข On-site

$24 - $33.65/hr

Other

Medical, Retirement

Re-posted 23 days ago


Job description

Come join our amazing team! Prefer to have someone near our office in Chandler, AZ!

The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with its ongoing daily operational needs such as transaction processing, balance reporting, bank account administration, maintaining signatories, unclaimed property reporting and compliance activities related to that task and providing ongoing support of Treasury-related processes. Perform all tasks in a detailed manner to ensure payment accuracy, avoid losses, and compliance with policy and procedure. Also participate in treasury/cash management initiatives and projects, such as bank account management, banking service enhancements, system reconciliations, and system administration. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is $24.00 - $33.65 an hour.

The level is the intermediate level role in the job family and generally handles the basic to moderately complex tasks within the department and escalates more complex issues as appropriate.

What you'll do:

  • Process, review, and release funds throughout the company (internal or externally). Ensuring compliance with established authority matrix and accordance with policy and procedure with a high level of accuracy.

  • Process and track bank signatory changes, new bank account requests, and other related account maintenance tasks. Maintain account information logs and authorized signatory list for the group and its subsidiaries.

  • Process and resolve positive pay exceptions, stop/void requests, and related processes each day. Can provide second level approval for stop pays/voids and authorization for banks to accept or deny checks.

  • Review, produce and maintain daily/monthly/quarterly Treasury operation related reports.

  • Reporting on user's access to banking systems and perform administrative activities to ensure adherence with compliance and security standards.

  • Processing annual unclaimed property reports for all Carrington Companies and affiliates, in accordance with state requirements and company procedure.

  • Escalate issues and challenges in the departments process and suggest procedural updates that can enhance and streamline processes / workflow.

  • Liaison with external service providers and financial institutions to resolve research requests and other daily maintenance items from the various business units the department supports.

  • Perform other duties and special projects as assigned.

What you'll need:

  • Bachelor's degree in finance, accounting, economics and/or related field or equivalent work experience or an equivalent combination of degree and work experience.

  • Three to six (3-6) years of corporate treasury experience in a medium to large company, corporate banking experience, or bank operations experience. Banking operations experience a plus.

  • Experience with the Know Your Customer (KYC) Due Diligence process and requirements.

  • Knowledge of rules and regulations that govern payment and transfer systems; specifically with respect to wire transfers, check processing, and EFT/ACH transfers.

  • Experience with GTreasury, Sagent, Oracle Financials, a plus.

  • Strong computer/MS Office skills with strong Excel experience, such as pivot tables and v-lookups and ability to work with large datasets.

  • Prefer to have someone near our office in Chandler, AZ!

Our Company:

Carrington Mortgage Holdings is a holding company whose primary businesses include asset management, mortgages, real estate transactions and real estate logistics. Collectively, the businesses are vertically and horizontally integrated, and provide a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. Guided by a leadership team with a wealth of industry experience and guided by a consistent philosophy, Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonhc.co (http://www.carringtonhc.com)

What We Offer:

  • Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.

  • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.

  • Customized training programs to help you advance your career.

  • Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.

  • Educational Reimbursement.

  • Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.California Privacy Notice: https://oag.ca.gov/privacy/ccpa #Carrington # LI-GV1

Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.