Service Delivery Manager Jobs in Rochester, MI (NOW HIRING)

Are you ready to help finance organizations operate differently?

Deloitte's Enterprise Operations as a Service (EOaaS) practice helps organizations transform critical business operations through a combination of operational excellence, technology enablement, and managed services. We support clients across finance and supply chain, as well as SAP, Oracle, and emerging platforms, by applying automation, analytics, and Generative AI to improve performance, increase agility, and unlock long-term value. This is an opportunity to build your career while helping leading organizations navigate complex transformation and deliver measurable impact.

Recruiting for this role ends on 10/31/2026.

Work you'll do

As a Manager on the Enterprise Operations as a Service Finance Operate team, you will be responsible for:

• Assessing client finance operating model needs, process challenges, service expectations, and technology environments
• Supporting business development activities, including opportunity shaping, proposal development, staffing strategy, solution design, and pricing inputs
• Designing Finance Operate solutions across one or more finance domains, including transition planning and steady-state service delivery models
• Managing engagement delivery across quality, risk, timelines, financial performance, and resource coordination
• Driving operational improvement through process optimization, automation, analytics, and artificial intelligence-enabled operations
• Building relationships across client, account, and delivery teams while coaching junior professionals and contributing to practice growth

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to mentor and provide clear guidance to others

The team

Our Enterprise Operations as a Service Finance Operate team helps CFO organizations address complex operational challenges and modernize how finance services are delivered. We support services across Procure to Pay, Order to Cash, Record to Report, and Financial Planning & Analysis (FP&A), helping clients move beyond traditional full-time-equivalent-based business process outsourcing models toward more autonomous, technology-enabled operations.

By combining delivery experience, process knowledge, and Deloitte investments in automation, analytics, artificial intelligence, and other leading capabilities, we help clients accelerate time to value, reduce cost to serve, and improve stakeholder experience.

Qualifications

Required:

• Bachelor's degree
• 8+ years of experience in finance and accounting business process outsourcing, managed services, shared services, or operate delivery
• 3+ years of experience as a delivery lead, service delivery lead, engagement lead, or workstream lead on finance managed services, business process outsourcing, or large-scale finance operations engagements
• 2+ years of experience managing teams of 10+ professionals in a client service, shared services, business process outsourcing, or operations environment
• Experience delivering managed services, business process outsourcing, or operate solutions in at least 2 of the following areas: Procure to Pay, Order to Cash, Record to Report, or Financial Planning and Analysis
• Ability to travel 25%, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred:

• Master's degree in business administration, finance, accounting, or economics
• Experience with SAP, Oracle, or Workday
• Experience in finance transformation, shared services, managed services, or outsourced finance operations in a consulting or professional services environment
• Experience transitioning work to offshore delivery centers and leading post-transition stabilization
• Experience supporting sales pursuits, including proposal development, at least one RFP response, and at least one transition, transformation, or service mobilization effort
• Experience managing KPIs, SLAs, and governance routines for managed services engagements
• Experience using automation, workflow, analytics, or artificial intelligence tools in finance operations

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $134,500 to $265,100.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#EOAASCORE

#EPCORE

Are you ready to help finance organizations operate differently?

Deloitte's Enterprise Operations as a Service (EOaaS) practice helps organizations transform critical business operations through a combination of operational excellence, technology enablement, and managed services. We support clients across finance and supply chain, as well as SAP, Oracle, and emerging platforms, by applying automation, analytics, and Generative AI to improve performance, increase agility, and unlock long-term value. This is an opportunity to build your career while helping leading organizations navigate complex transformation and deliver measurable impact.

Recruiting for this role ends on 10/31/2026.

Work you'll do

As a Manager on the Enterprise Operations as a Service Finance Operate team, you will be responsible for:

• Assessing client finance operating model needs, process challenges, service expectations, and technology environments
• Supporting business development activities, including opportunity shaping, proposal development, staffing strategy, solution design, and pricing inputs
• Designing Finance Operate solutions across one or more finance domains, including transition planning and steady-state service delivery models
• Managing engagement delivery across quality, risk, timelines, financial performance, and resource coordination
• Driving operational improvement through process optimization, automation, analytics, and artificial intelligence-enabled operations
• Building relationships across client, account, and delivery teams while coaching junior professionals and contributing to practice growth

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to mentor and provide clear guidance to others

The team

Our Enterprise Operations as a Service Finance Operate team helps CFO organizations address complex operational challenges and modernize how finance services are delivered. We support services across Procure to Pay, Order to Cash, Record to Report, and Financial Planning & Analysis (FP&A), helping clients move beyond traditional full-time-equivalent-based business process outsourcing models toward more autonomous, technology-enabled operations.

By combining delivery experience, process knowledge, and Deloitte investments in automation, analytics, artificial intelligence, and other leading capabilities, we help clients accelerate time to value, reduce cost to serve, and improve stakeholder experience.

Qualifications

Required:

• Bachelor's degree
• 8+ years of experience in finance and accounting business process outsourcing, managed services, shared services, or operate delivery
• 3+ years of experience as a delivery lead, service delivery lead, engagement lead, or workstream lead on finance managed services, business process outsourcing, or large-scale finance operations engagements
• 2+ years of experience managing teams of 10+ professionals in a client service, shared services, business process outsourcing, or operations environment
• Experience delivering managed services, business process outsourcing, or operate solutions in at least 2 of the following areas: Procure to Pay, Order to Cash, Record to Report, or Financial Planning and Analysis
• Ability to travel 25%, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred:

• Master's degree in business administration, finance, accounting, or economics
• Experience with SAP, Oracle, or Workday
• Experience in finance transformation, shared services, managed services, or outsourced finance operations in a consulting or professional services environment
• Experience transitioning work to offshore delivery centers and leading post-transition stabilization
• Experience supporting sales pursuits, including proposal development, at least one RFP response, and at least one transition, transformation, or service mobilization effort
• Experience managing KPIs, SLAs, and governance routines for managed services engagements
• Experience using automation, workflow, analytics, or artificial intelligence tools in finance operations

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $134,500 to $265,100.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#EOAASCORE

#EPCORE