Service Delivery Manager
Troy, MI · On-site
They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring client commitments are met consistently and successfully. This role ...
Service Delivery Manager
Troy, MI · On-site
They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring client commitments are met consistently and successfully. This role ...
Service Delivery Manager
Troy, MI · On-site
They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring successful and consistent delivery outcomes across projects and services.
Service Delivery Manager
Troy, MI · On-site
They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring successful and consistent delivery outcomes across projects and services.
Service Delivery Manager
Troy, MI · On-site
They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring that client commitments are delivered successfully and consistently ...
Service Delivery Manager
Troy, MI · On-site
They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring that client commitments are delivered successfully and consistently ...
The Service Delivery Manager serves as the primary delivery leader for assigned client relationships, maintaining accountability for overall delivery performance, client delivery confidence ...
The Service Delivery Manager serves as the primary delivery leader for assigned client relationships, maintaining accountability for overall delivery performance, client delivery confidence ...
Service Delivery Manager
Troy, MI · On-site
The Service Delivery Manager serves as the primary delivery leader for assigned client relationships, maintaining accountability for overall delivery performance, client delivery confidence ...
Service Delivery Manager
Troy, MI · On-site
The Service Delivery Manager serves as the primary delivery leader for assigned client relationships, maintaining accountability for overall delivery performance, client delivery confidence ...
Service Delivery Manager - Remote - USA
Detroit, MI · On-site +1
The Position We are looking for a hands-on, service-minded Delivery Manager to own the enterprise application support and BAU (business-as-usual) enhancement engagement for a global agricultural ...
Service Delivery Manager - Remote - USA
Detroit, MI · On-site +1
The Position We are looking for a hands-on, service-minded Delivery Manager to own the enterprise application support and BAU (business-as-usual) enhancement engagement for a global agricultural ...
... managing work plans, budgets, issues / risks, change controls and key deliverables 3. Clearly communicate status of the project to all levels of the organization Top Three Skills/Experience 1. ...
... managing work plans, budgets, issues / risks, change controls and key deliverables 3. Clearly communicate status of the project to all levels of the organization Top Three Skills/Experience 1. ...
Service Delivery Manager IT Security Operations - Firewall, Security Tools and Vulnerability Resp...
Livonia, MI · On-site
Service Delivery Managers partner with Value Stream Leaders, Product Owners, Product Engineering, QA, Release, Service Integration, Architecture, Security, Service Desk, and supplier teams to keep ...
Service Delivery Manager IT Security Operations - Firewall, Security Tools and Vulnerability Resp...
Livonia, MI · On-site
Service Delivery Managers partner with Value Stream Leaders, Product Owners, Product Engineering, QA, Release, Service Integration, Architecture, Security, Service Desk, and supplier teams to keep ...
Service Delivery Manager IT Security Operations - Firewall, Security Tools and Vulnerability Resp...
Livonia, MI · On-site
Service Delivery Managers partner with Value Stream Leaders, Product Owners, Product Engineering, QA, Release, Service Integration, Architecture, Security, Service Desk, and supplier teams to keep ...
Service Delivery Manager IT Security Operations - Firewall, Security Tools and Vulnerability Resp...
Livonia, MI · On-site
Service Delivery Managers partner with Value Stream Leaders, Product Owners, Product Engineering, QA, Release, Service Integration, Architecture, Security, Service Desk, and supplier teams to keep ...
Service Delivery Manager IT Security Operations - Firewall, Security Tools and Vulnerability Respons
Livonia, MI · On-site
Service Delivery Managers partner with Value Stream Leaders, Product Owners, Product Engineering, QA, Release, Service Integration, Architecture, Security, Service Desk, and supplier teams to keep ...
Service Delivery Manager IT Security Operations - Firewall, Security Tools and Vulnerability Respons
Livonia, MI · On-site
Service Delivery Managers partner with Value Stream Leaders, Product Owners, Product Engineering, QA, Release, Service Integration, Architecture, Security, Service Desk, and supplier teams to keep ...
The Airport Operations Delivery Manager also contributes to business development, thought ... services within a specific practice area to best serve the interests of the client and HNTB.
The Airport Operations Delivery Manager also contributes to business development, thought ... services within a specific practice area to best serve the interests of the client and HNTB.
Project Manager
Troy, MI · On-site
The Project Manager works closely with the Service Delivery Manager, who retains overall ... accountability for delivery outcomes, and with Delivery Leads and delivery teams responsible for ...
Project Manager
Troy, MI · On-site
The Project Manager works closely with the Service Delivery Manager, who retains overall ... accountability for delivery outcomes, and with Delivery Leads and delivery teams responsible for ...
Project Manager
Troy, MI · On-site
The Project Manager works closely with the Service Delivery Manager, who retains overall ... accountability for delivery outcomes, and with Delivery Leads and delivery teams responsible for ...
Project Manager
Troy, MI · On-site
The Project Manager works closely with the Service Delivery Manager, who retains overall ... accountability for delivery outcomes, and with Delivery Leads and delivery teams responsible for ...
Lead and collaborate with delivery teams to deliver excellent client service to our clients ... In addition to managing compliance, the practice consults with clients to minimize tax obligations ...
Lead and collaborate with delivery teams to deliver excellent client service to our clients ... In addition to managing compliance, the practice consults with clients to minimize tax obligations ...
Sr. Service Desk Team Leader
Troy, MI · On-site
Deliver work according to set timelines, managing tight deadlines while working on multiple ... Seek assistance and guidance from your Service Delivery Manager when necessary, while also being ...
Sr. Service Desk Team Leader
Troy, MI · On-site
Deliver work according to set timelines, managing tight deadlines while working on multiple ... Seek assistance and guidance from your Service Delivery Manager when necessary, while also being ...
Sr. Service Desk Team Leader
Troy, MI · On-site
Deliver work according to set timelines, managing tight deadlines while working on multiple ... Seek assistance and guidance from your Service Delivery Manager when necessary, while also being ...
Sr. Service Desk Team Leader
Troy, MI · On-site
Deliver work according to set timelines, managing tight deadlines while working on multiple ... Seek assistance and guidance from your Service Delivery Manager when necessary, while also being ...
Sr. Service Desk Team Leader
Troy, MI · On-site
Deliver work according to set timelines, managing tight deadlines while working on multiple ... Seek assistance and guidance from your Service Delivery Manager when necessary, while also being ...
Sr. Service Desk Team Leader
Troy, MI · On-site
Deliver work according to set timelines, managing tight deadlines while working on multiple ... Seek assistance and guidance from your Service Delivery Manager when necessary, while also being ...
Sr. Service Desk Team Leader
Troy, MI · On-site
Deliver work according to set timelines, managing tight deadlines while working on multiple ... Seek assistance and guidance from your Service Delivery Manager when necessary, while also being ...
Sr. Service Desk Team Leader
Troy, MI · On-site
Deliver work according to set timelines, managing tight deadlines while working on multiple ... Seek assistance and guidance from your Service Delivery Manager when necessary, while also being ...
Sr. Service Desk Team Leader
Troy, MI · On-site
Deliver work according to set timelines, managing tight deadlines while working on multiple ... Seek assistance and guidance from your Service Delivery Manager when necessary, while also being ...
Sr. Service Desk Team Leader
Troy, MI · On-site
Deliver work according to set timelines, managing tight deadlines while working on multiple ... Seek assistance and guidance from your Service Delivery Manager when necessary, while also being ...
IT Delivery Manager
$94K - $115K/yr
Company Description TekWissen is a global management consulting, technological service and outsourcing company delivering technology-driven business solutions to meet the strategically driven ...
IT Delivery Manager
$94K - $115K/yr
Company Description TekWissen is a global management consulting, technological service and outsourcing company delivering technology-driven business solutions to meet the strategically driven ...
Service Delivery Manager information
See Rochester, MI salary details
$26.7K - $37.7K
5% of jobs
$37.7K - $48.7K
12% of jobs
$53K is the 25th percentile. Wages below this are outliers.
$48.7K - $59.7K
20% of jobs
$59.7K - $70.7K
12% of jobs
The median wage is $72.9K / yr.
$70.7K - $81.7K
5% of jobs
$81.7K - $92.7K
7% of jobs
$92.7K - $103.7K
6% of jobs
$112.7K is the 75th percentile. Wages above this are outliers.
$103.7K - $114.7K
9% of jobs
$114.7K - $125.7K
12% of jobs
$125.7K - $136.7K
9% of jobs
$136.7K - $147.7K
3% of jobs
$26.7K
$86.5K
$147.7K
How much do service delivery manager jobs pay per year?
As of Sep 2, 2026, the average yearly pay for service delivery manager in Rochester, MI is $86,467.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,400.00 and $117,800.00 per year, depending on experience, location, and employer.
What is a service delivery manager?
Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.
What does a service delivery manager do?
Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.
What skills and qualifications are needed to be a service delivery manager?
To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.
How does a service delivery manager collaborate with cross-functional teams to ensure project success?
A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
What is the difference between Service Delivery Manager vs Project Manager?
| Aspect | Service Delivery Manager | Project Manager |
|---|---|---|
| Primary Focus | Overseeing ongoing service delivery and client satisfaction | Planning, executing, and closing specific projects |
| Certifications | ITIL, PMP, or similar | PMP, PRINCE2, or similar |
| Work Environment | Client-facing, operational teams | Project teams, temporary or cross-functional |
| Industry Usage | IT, telecom, managed services | Construction, IT, engineering, various industries |
The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.
How much do service delivery managers make?
Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs
What job categories do people searching Service Delivery Manager jobs in Rochester, MI look for?
The top searched job categories for Service Delivery Manager jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Service Delivery Manager jobs?
Cities near Rochester, MI with the most Service Delivery Manager job openings:
Job description
Job Summary:
Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring client commitments are met consistently and successfully. This role involves overseeing delivery health, managing risks, and maintaining strong communication with client stakeholders.
Responsibilities:
• Serve as the primary delivery contact for client stakeholders
• Ensure delivery commitments are clearly understood and managed across engagements
• Maintain strong communication with client stakeholders regarding delivery progress and expectations
• Ensure delivery outcomes meet agreed scope, timelines, and quality expectations
• Build trusted relationships with client stakeholders through consistent delivery performance
• Maintain visibility into delivery health across projects and engagements
• Partner with Project Managers to ensure projects remain aligned with delivery commitments
• Ensure risks and issues are identified early and addressed appropriately
• Guide delivery teams in resolving challenges that could impact delivery outcomes
• Ensure delivery work remains aligned with client expectations and engagement objectives
• Identify potential delivery challenges early
• Coordinate resolution of delivery issues across internal teams
• Communicate delivery risks and mitigation strategies to leadership when needed
• Support structured resolution of client concerns related to delivery performance
• Coordinate with delivery leadership and operational teams to ensure delivery capacity aligns with commitments
• Ensure delivery teams understand client expectations and priorities
• Maintain strong collaboration across delivery leadership, project teams, and operational partners
• Support structured planning and prioritization of delivery work
Qualifications:
Required:
• 8–12+ years of experience in professional services, consulting, or technology services delivery environments
• 3–5+ years in a delivery leadership role such as Service Delivery Manager, Program Manager, Engagement Manager, or Delivery Manager
• Demonstrated experience managing complex client engagements and delivery relationships
• Experience overseeing delivery across multiple projects or programs simultaneously
• Strong understanding of professional services delivery models, including project-based delivery and managed services environments
• Demonstrated experience managing delivery risks, stakeholder expectations, and engagement challenges
• Experience working closely with project managers and delivery teams to ensure execution success
• Strong communication and relationship management skills with client stakeholders
• Bachelor’s degree in Business Administration, Engineering, Information Systems, or related field required
Preferred:
• Experience supporting enterprise clients with complex stakeholder structures preferred
• PMP or similar delivery management certification preferred but not required
Company:
Entrega is a leading technology and information partner for business,create and manage complex web applications. Founded in 2001, the company is headquartered in Troy, USA, with a team of 51-200 employees. The company is currently Growth Stage.
Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring client commitments are met consistently and successfully. This role involves overseeing delivery health, managing risks, and maintaining strong communication with client stakeholders.
Responsibilities:
• Serve as the primary delivery contact for client stakeholders
• Ensure delivery commitments are clearly understood and managed across engagements
• Maintain strong communication with client stakeholders regarding delivery progress and expectations
• Ensure delivery outcomes meet agreed scope, timelines, and quality expectations
• Build trusted relationships with client stakeholders through consistent delivery performance
• Maintain visibility into delivery health across projects and engagements
• Partner with Project Managers to ensure projects remain aligned with delivery commitments
• Ensure risks and issues are identified early and addressed appropriately
• Guide delivery teams in resolving challenges that could impact delivery outcomes
• Ensure delivery work remains aligned with client expectations and engagement objectives
• Identify potential delivery challenges early
• Coordinate resolution of delivery issues across internal teams
• Communicate delivery risks and mitigation strategies to leadership when needed
• Support structured resolution of client concerns related to delivery performance
• Coordinate with delivery leadership and operational teams to ensure delivery capacity aligns with commitments
• Ensure delivery teams understand client expectations and priorities
• Maintain strong collaboration across delivery leadership, project teams, and operational partners
• Support structured planning and prioritization of delivery work
Qualifications:
Required:
• 8–12+ years of experience in professional services, consulting, or technology services delivery environments
• 3–5+ years in a delivery leadership role such as Service Delivery Manager, Program Manager, Engagement Manager, or Delivery Manager
• Demonstrated experience managing complex client engagements and delivery relationships
• Experience overseeing delivery across multiple projects or programs simultaneously
• Strong understanding of professional services delivery models, including project-based delivery and managed services environments
• Demonstrated experience managing delivery risks, stakeholder expectations, and engagement challenges
• Experience working closely with project managers and delivery teams to ensure execution success
• Strong communication and relationship management skills with client stakeholders
• Bachelor’s degree in Business Administration, Engineering, Information Systems, or related field required
Preferred:
• Experience supporting enterprise clients with complex stakeholder structures preferred
• PMP or similar delivery management certification preferred but not required
Company:
Entrega is a leading technology and information partner for business,create and manage complex web applications. Founded in 2001, the company is headquartered in Troy, USA, with a team of 51-200 employees. The company is currently Growth Stage.