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Service Delivery Manager Jobs in Reston, VA (NOW HIRING)

SAIC

Solutions Delivery Manager

Washington, DC

... seamless delivery of exceptional IT service desk support and efficient management of the ... Establish and enforce service level agreements (SLAs) to ensure timely and effective resolution of ...

Deloitte

Origami Risk Delivery Manager

Arlington, VA · On-site

Share: Share Origami Risk Delivery Manager with Facebook Share Origami Risk Delivery Manager with LinkedIn Share Origami Risk Delivery Manager with Twitter Caution against fraudulent job offers.

AVER

Technical Delivery Manager

Washington, DC · On-site

... service with great people and transformative technology solutions to enable Government mission ... Serve as Technical Delivery Manager, leading the execution of a large federal law enforcement ...

ITCON Services

Senior Director, Service Delivery

Vienna, VA · On-site

$212K/yr

ITCON Services, LLC (ITCON) is seeking an accomplished and dynamic Director of Service Delivery to ... The ideal candidate will bring high energy and a proven track record of managing delivery while ...

AVER

Technical Delivery Manager

Washington, DC · Hybrid

... service with great people and transformative technology solutions to enable Government mission ... Serve as Technical Delivery Manager, leading the execution of a large federal law enforcement ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Reston, VA

Service Delivery Manager information

See Reston, VA salary details

$30.2K

$97.7K

$167K

How much do service delivery manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for service delivery manager in Reston, VA is $97,731.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,300.00 and $133,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Delivery Manager, and why are they important?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

What jobs make $3,000 a day?

High-level executive roles such as CEOs, CFOs, and certain specialized consultants can earn $3,000 or more per day, especially in large organizations or consulting firms. Additionally, some highly experienced service delivery managers in industries like IT or management consulting may reach this level through bonuses, profit sharing, or contract work, but such earnings are typically associated with senior leadership or niche expertise. These roles often require extensive experience, advanced certifications, and a strong professional network.

What is the highest paid delivery job?

For a Service Delivery Manager, the highest paid roles typically include senior or executive-level positions such as Director of Service Delivery or Vice President of Service Delivery, which can offer six-figure salaries. These roles often require extensive experience, leadership skills, and certifications like ITIL or PMP, and they oversee large teams and complex service operations.

What are Service Delivery Managers?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do delivery managers get paid?

Delivery managers typically earn between $70,000 and $130,000 annually, depending on experience, industry, and location. They often require strong project management skills and certifications like PMP or Agile methodologies, which can influence salary levels.

Is a service delivery manager a good job?

A service delivery manager oversees the delivery of services to clients, ensuring quality and efficiency. The role typically requires strong communication, problem-solving skills, and knowledge of service management frameworks like ITIL; it can offer good career growth and compensation opportunities depending on the industry and organization.

What Does a Service Delivery Manager Do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What is the role of a service delivery manager?

A Service Delivery Manager oversees the delivery of services to clients, ensuring that contractual obligations are met and customer satisfaction is maintained. They coordinate between technical teams and clients, manage service performance, and implement process improvements, often using tools like ITIL frameworks. Strong communication, leadership, and problem-solving skills are essential for success in this role.

How does a Service Delivery Manager typically collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
More about Service Delivery Manager jobs
What are the most commonly searched types of Service Delivery jobs in Reston, VA? The most popular types of Service Delivery jobs in Reston, VA are:
What are popular job titles related to Service Delivery Manager jobs in Reston, VA? For Service Delivery Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Service Delivery Manager jobs in Reston, VA look for? The top searched job categories for Service Delivery Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Service Delivery Manager jobs? Cities near Reston, VA with the most Service Delivery Manager job openings:
Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Reston, VA as of July 2026, with employment types broken down into 1% As Needed, 63% Full Time, 33% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $97,731 per year, or $47 per hour.
Project Manager / Service Delivery Lead

Project Manager / Service Delivery Lead

Think Tank, Inc.

Washington, DC • On-site

Full-time

Re-posted 8 days ago

Job description

*Applicants must be US Citizens or permanent residents

*Hybrid Position in Washington DC

*Position is subject to contract award

Position Description

Leads the delivery of FMS-NG Operations, Maintenance, and Enhancements (OM&E) services. Responsible for managing system operations, service delivery, stakeholder communication, and compliance with EXIM processes. Oversees Agile releases, incident resolution, and backlog reduction. Coordinates with OCFO, OCIO, auditors, and infrastructure teams. Ensures adherence to change control, release management, and security practices. Drives continuous improvement and operational efficiency. Acts as the single point of contact to COR and leadership. Ensures deliverables, reporting, and SLA performance are met consistently.

Minimum Qualifications

Bachelor's degree in Computer Science, Information Systems, Business Administration, Finance, or related field (Master's preferred). 18+ years of experience managing large-scale federal IT programs. PMP certification required; Agile/SAFe and ITIL certifications preferred.

Technical Skills

Extensive experience in federal financial systems (Oracle EBS preferred), program governance, Agile and SAFe methodologies, ITIL service management, AWS/cloud-hosted enterprise systems, risk management frameworks, and compliance (FISMA, FISCAM). Ability to manage multi-million-dollar programs and cross-functional teams.

Soft Skills

Executive communication, leadership, strategic thinking, stakeholder engagement, negotiation, conflict resolution, decision-making under pressure.

Responsibilities

  • Lead OM&E delivery for FMS-NG
  • Manage Agile releases and backlog
  • Coordinate with OCFO, OCIO, auditors
  • Oversee Jira tracking (CRs, tickets)
  • Manage risks/issues
  • Ensure SLA compliance (uptime, tickets)
  • Drive reporting (weekly/monthly)
  • Support audits (FISMA/FISCAM)
  • Manage change control board interactions
  • Ensure documentation completeness