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Service Delivery Manager Jobs in Reston, VA (NOW HIRING)

Lightedge

Service Delivery Project Manager

Ashburn, VA · Hybrid

Lightedge's Service Delivery Project Manager will provide courteous and professional coordination of Lightedge deployment services while working directly with customers and internal resources on ...

Lightedge

Service Delivery Project Manager

Ashburn, VA · Hybrid

With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose ...

Prophecy Technologies

Delivery Manager

Mclean, VA · On-site

Delivery Manager - Salesforce Marketing Cloud(an IT Delivery Manager with knowledge is SF marketing ... CRM (Sales Cloud, Service Cloud) and broader Salesforce ecosystem. • Background in digital ...

Thinkbrg

IT Service Delivery Supervisor

Washington, DC · Hybrid

$120K - $160K/yr

This position manages service support and delivery processes, leads a team of IT professionals, and acts as a key liaison between IT and business stakeholders. The role requires strong leadership ...

SAIC

Solutions Delivery Manager

Washington, DC

... seamless delivery of exceptional IT service desk support and efficient management of the ... Establish and enforce service level agreements (SLAs) to ensure timely and effective resolution of ...

IFS Softeon

Project Delivery Manager

Reston, VA · On-site

Softeon is seeking experienced Project Delivery Managers to join our Solution Delivery team based in Reston, VA or Atlanta, GA. This role is responsible for leading end-to-end customer ...

AVER

Technical Delivery Manager

Washington, DC · On-site

... service with great people and transformative technology solutions to enable Government mission ... Serve as Technical Delivery Manager, leading the execution of a large federal law enforcement ...

AVER

Technical Delivery Manager

Washington, DC · Hybrid

... service with great people and transformative technology solutions to enable Government mission ... Serve as Technical Delivery Manager, leading the execution of a large federal law enforcement ...

For People

Technical Delivery Manager

Arlington, VA · On-site +1

$100K - $130K/yr

For People is a team of skilled technologists improving government digital services for ... Your Impact As a Delivery Manager, you bring clarity where it is missing. The project you will be ...

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All JobsService Delivery Manager JobsService Delivery Manager Jobs in Reston, VA

Service Delivery Manager information

See Reston, VA salary details

$30.2K

$97.9K

$167.3K

How much do service delivery manager jobs pay per year?

As of Jun 16, 2026, the average yearly pay for service delivery manager in Reston, VA is $97,911.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $133,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Delivery Manager, and why are they important?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How much does a delivery manager get paid?

A Service Delivery Manager's average salary varies by experience and location but typically ranges from $70,000 to $130,000 annually. Factors such as industry, certifications, and company size can influence compensation, and many roles include management of client relationships and service quality standards.

What is the highest paying delivery service job?

For Service Delivery Managers, the highest paying roles are often in large corporations or specialized sectors such as IT service management or logistics, with salaries exceeding $100,000 annually. Senior or executive-level positions, such as Director of Service Delivery, can offer even higher compensation, especially with relevant certifications like ITIL or PMP and extensive experience in project management and client relations.

What are Service Delivery Managers?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make in the US?

Service Delivery Managers in the US typically earn between $80,000 and $130,000 annually, with the median salary around $105,000. Compensation varies based on experience, industry, location, and certifications such as ITIL or PMP, and often includes benefits and performance bonuses.

What Does a Service Delivery Manager Do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What is the role of a service delivery manager?

A Service Delivery Manager oversees the delivery of services to clients, ensuring quality, efficiency, and customer satisfaction. They coordinate between technical teams and clients, manage service level agreements (SLAs), and often utilize project management tools to meet organizational goals.

How does a Service Delivery Manager typically collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
More about Service Delivery Manager jobs
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Service Delivery Manager jobs near you
Service Delivery Project Manager

Service Delivery Project Manager

Lightedge

Ashburn, VA • Hybrid

Other

Posted 14 days ago

Job description

LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.

Lightedge's Service Delivery Project Manager will provide courteous and professional coordination of Lightedge deployment services while working directly with customers and internal resources on complex projects within the public cloud ecosystem, AWS and Azure. Project Managers help guide the actions and work of specialists and engineers, verifying that work is completed on-time and meeting the customer's needs and expectations. This position will work within the Lightedge Cloud Center of Excellent (CCoE) focusing on public cloud related projects and interacting closely with cloud engineers.

Responsibilities 

  • Ensure all tasks are delivered on-time for all service delivery projects 
  • Effectively manage and respond to changing scope and schedule 
  • Management of resource availability and task assignments in coordination with customers, partners, and Lightedge Customers 
  • Initial project discovery 
  • Administrative tasks for new customer account setup 
  • Collaborate with Sales Engineering to define scope and objectives 
  • Develop project plans as needed on strategic accounts and initiatives 
  • Project reporting and documentation through weekly status meetings 
  • Coordination of multi-person teams across different organizational groups 
  • Review of project plan and deliverables through internal coordination meetings 
  • Lead client facing meetings 
  • Resolution and / or escalation of issues in a timely manner 
  • Ensure project documents are complete, current and stored appropriately 
  • Communicate difficult and / or sensitive information with tact 
  • Effective communication with clients to set and manage expectations 
  • Actively develop and update processes and identify inefficiencies through continuous group and self-led improvement initiatives 
  • Accurate and timely coordination with accounting to control billing and term start dates 
  • Act on challenges and make business decisions on behalf of Lightedge Service Delivery 
  • Minimum 40 hours per week required 
  • Other duties as assigned 

Education And Experience 

  • 3-5 years of project management related experience 
  • 2-year technical degree or equivalent work experience 
  • Industry certifications or training in any of the following areas of expertise or similar vocationals: 
  • PMP or CAPM 
  • ITIL 
  • Six Sigma 
  • AWS Certification
  • Microsoft Azure Certification
  • Exceptional customer service 
  • Strong troubleshooting and problem-solving skills 
  • Excellent communication and interpersonal skills for work in a collaborative team environment 
  • Capable of managing multiple projects simultaneously 
  • Ability to multi-task and operate with minimal supervision, adjusting priorities accordingly 
  • Able to maintain professional demeanor under stress 
  • Demonstrated willingness to learn and adapt to changes 
With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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