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Service Delivery Manager Jobs in Nebraska (NOW HIRING)

Fiserv, Inc.

DNA Account Manager

Omaha, NE · On-site

As an Account Manager, you will manage a portfolio of DNA clients and serve as a primary point of contact for service delivery, operational support, and relationship management. You will partner with ...

Orion

VP Enterprise Delivery

Omaha, NE · Hybrid

... Management Services Salary Range: $183,526.00 - $302,818.00 The pay listed in this posting ... deliver transformative outcomes. Together, we support one another and see it through to success ...

Orion

VP Enterprise Delivery

Omaha, NE · On-site

... Management Services Salary Range: $183,526.00 - $302,818.00 The pay listed in this posting ... deliver transformative outcomes. Together, we support one another and see it through to success ...

HDR

Endpoint Services Manager

Omaha, NE · On-site

Manage staffing, resource planning, succession planning, and team capacity to ensure effective service delivery. Foster a culture of accountability, innovation, collaboration, customer service, and ...

HDR

Endpoint Services Manager

Omaha, NE · On-site

Manage staffing, resource planning, succession planning, and team capacity to ensure effective service delivery. Foster a culture of accountability, innovation, collaboration, customer service, and ...

ACCESS BANK

Digital Branch Operations Manager

Omaha, NE · On-site

$90 - $130/hr

Oversee the daily operation of the Digital Branch, ensuring consistent service delivery across ITM ... Manage scheduling and workforce planning to ensure appropriate staffing levels and coverage across ...

ACCESS BANK

Digital Branch Operations Manager

Omaha, NE · On-site

Oversee the daily operation of the Digital Branch, ensuring consistent service delivery across ITM ... Manage scheduling and workforce planning to ensure appropriate staffing levels and coverage across ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Nebraska

Service Delivery Manager information

See Nebraska salary details

$27.6K

$89.6K

$153K

How much do service delivery manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for service delivery manager in Nebraska is $89,567.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,300.00 and $122,000.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What job categories do people searching Service Delivery Manager jobs in Nebraska look for?

The top searched job categories for Service Delivery Manager jobs in Nebraska are:

What cities in Nebraska are hiring for Service Delivery Manager jobs?

Cities in Nebraska with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $89,567 per year, or $43.1 per hour.

DNA Account Manager

Fiserv, Inc.

Omaha, NE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

Fiserv rating

7.7

Company rating: 7.7 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

105th of 154 rated financial services

Job description

Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
DNA Account Manager
About your role:
As an Account Manager, you will manage a portfolio of DNA clients and serve as a primary point of contact for service delivery, operational support, and relationship management. You will partner with Relationship Managers and internal teams to improve client coverage, strengthen service quality, and support retention and growth across assigned accounts.
What you'll do:
  • Manage day-to-day operational relationships for assigned DNA clients and act as a central point of coordination for service-related needs.
  • Use a consultative approach to identify client goals, support account growth, and align service delivery with business needs.
  • Coordinate client projects and service requests to support timely implementation, issue resolution, and accurate follow-through.
  • Conduct relationship-based client meetings to review performance, address concerns, and reinforce long-term partnership value.
  • Monitor client satisfaction, identify service trends, and take action to improve retention and overall account health.
  • Partner with Relationship Managers and cross-functional teams to address enterprise issues and support consistent delivery of products and services.
  • Optimize account coverage by supporting stronger Account Manager-to-client ratios and deeper client engagement across the portfolio.
  • Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:
  • 5+ years of experience in account management, service management, client support, or relationship management within banking, financial technology, or the financial services industry.
  • 5+ years of experience managing client relationships and conducting client-facing meetings in a relationship-based service environment.
  • Experience supporting customer service, service delivery, or operational coordination for financial institution clients or similar regulated environments.
  • Experience identifying client issues, coordinating resolution activities, and improving service outcomes across multiple internal teams.
  • Ability to communicate with clients and internal stakeholders through structured meetings, issue reviews, and service follow-up.
  • Bachelor's degree and/or an equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:
  • Experience working with DNA clients or core banking platforms.
  • Experience implementing process improvements that improve client satisfaction or service delivery.
  • Knowledge of financial services regulations and compliance requirements.
  • Certification in customer relationship management or a related discipline, or equivalent related experience.

Travel:
Approximately 10% travel off-site or to other office locations is expected.
Sponsorship:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
  • Fuel Your Life program to support your physical, financial, social, and emotional well-being.
  • Paid holidays and generous time away policies.
  • No-cost mental health support through Employee Assistance Programs.
  • Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
  • Eight Employee Resource Groups to foster a collaborative culture and expand your network.
  • Unparalleled professional growth with training, development, and internal mobility opportunities.
  • Medical, dental, vision, life, and disability insurance options available from day one.
  • Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
  • Tuition assistance and reimbursement program.
  • Paid parental and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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About Fiserv

Sourced by ZipRecruiter

Fiserv is a global leader in fintech and payments for over 35 years serving thousands of financial institutions and millions of businesses in more than 100 countries. Our Purpose is to deliver superior value for our clients through leading technology, targeted innovation, and excellence in everything we do as we process over 40% of the world's debit and credit transactions.

Industry

It services and software development

Company size

10,000+ Employees

Headquarters location

Brookfield, WI, US

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