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Service Delivery Manager Jobs in Nebraska (NOW HIRING)

Keurig Dr Pepper

Delivery Supervisor

Omaha, NE · On-site

$65K - $75K/yr

Ensure accurate deliveries and excellent customer service. * Supervise the planning and scheduling ... High school diploma or general equivalency diploma (GED) preferred * 1 year of management ...

My Life LLC

Day Service Manager

Omaha, NE · On-site

$45K - $55K/yr

The role ensures services are delivered consistent with federal home and community-based services ... The role manages assigned day services staff, including supervisory staff and Direct Support ...

My Life LLC

Day Service Manager

Omaha, NE · On-site

$45K - $55K/yr

The role ensures services are delivered consistent with federal home and community-based services ... The role manages assigned day services staff, including supervisory staff and Direct Support ...

Insight Recruitment

IT Support Manager

Omaha, NE

... service delivery and creating an exceptional end-user experience? We're partnering with a well ... Manage vendor relationships, support contracts and service level expectations. * Lead support ...

Insight Recruitment, LLC

IT Support Manager

Omaha, NE · On-site

$90K - $145K/yr

... service delivery and creating an exceptional end-user experience? We're partnering with a well ... Manage vendor relationships, support contracts and service level expectations. * Lead support ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Nebraska

Service Delivery Manager information

See Nebraska salary details

$27.6K

$89.6K

$153K

How much do service delivery manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service delivery manager in Nebraska is $89,567.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,300.00 and $122,000.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

More about Service Delivery Manager jobs

What job categories do people searching Service Delivery Manager jobs in Nebraska look for?

The top searched job categories for Service Delivery Manager jobs in Nebraska are:

What cities in Nebraska are hiring for Service Delivery Manager jobs?

Cities in Nebraska with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Nebraska as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $89,567 per year, or $43.1 per hour.

Sr Manager - Kiewit Service Delivery (Tier 1 Support)

Kiewit

Papillion, NE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Kiewit Corporation rating

7.7

Company rating: 7.7 out of 10

Based on 137 frontline employees who took The Breakroom Quiz

24th of 80 rated construction

Job description

Requisition ID: 181669
Job Level: Senior Level
Home District/Group: DHO Information Technology Group
Department: Technology Group
Market: Corporate Home Office
Employment Type: Full Time
Position Overview
Kiewit is seeking an innovative, transformational leader to serve as Sr. Manager of Kiewit Service Delivery (KSD) Tier 1 Support team. KSD serves as the front door for operational support of Kiewit Construction, Engineering, and Home Office departments across Technology, HR, Finance, Access Management, and other Shared Services. This leader owns the strategy, performance, and evolution of enterprise support services relied on by thousands of employees, both staff and craft, transforming a traditional, reactive support model into a modern, proactive Employee Experience Delivery organization powered by automation, AI, digital self-service, and data-driven service management.
This position requires a leader who balances operational discipline with innovation, inspires teams through change, and builds strategic partnerships across business and technology organizations. Success is measured not only by operational performance, but by continuously improving how support is delivered through standardization, automation, and cross-functional collaboration.
District Overview
Kiewit Technology Group (KTG) builds and supports solutions to enable our company's expansive operations. Our mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction and engineering industry. Our team utilizes systems and tools that manage every part of Kiewit's business and the project lifecycle to improve planning and day-to-day execution in the field. We give our people real-time data to make faster, smarter decisions.
Location
This is a full time in office role located on our LaVista, NE campus. This role requires on-site daily attendance. We are not offering relocation support for this role.
Responsibilities
Service Delivery & Operational Excellence
  • Lead all aspects of Tier 1 Support operations phone, chat, ticket, and self-service channels ensuring exceptional customer experiences while meeting SLAs and operational targets.
  • Drive continuous improvement in service quality, responsiveness, and efficiency; establish a culture of accountability, ownership, and customer-centric thinking.
  • Define executive metrics that measure operational health rather than activity only.
  • Build dashboards that provide visibility into customer experience, capacity, automation value, workforce health, and organizational risk.
  • Translate operational data into strategic recommendations for leadership.
  • Establish governance standards for service onboarding, documentation, reporting, and operational readiness, and build executive dashboards that translate operational data into strategic recommendations for senior leadership.

Employee Experience & Digital Self-Service
  • Develop and execute the vision and roadmap to transform support from a reactive, transaction-based model into a proactive, experience-driven organization.
  • Design modern support and expand self-service capabilities, knowledge management, and service catalogs that prioritize speed, simplicity, and user satisfaction.
  • Use service analytics and user feedback to increase self-service adoption and shift work to the lowest appropriate tier through documentation, training, and automation.

Automation & Artificial Intelligence
  • Identify opportunities to automate repetitive support activities through workflow automation, AI, virtual agents, and intelligent orchestration.
  • Partner with technology teams and vendors to deploy AI-assisted support models and establish governance and measurement practices for automation investments.

Team Leadership & Talent Development
  • Lead, coach, and develop managers, supervisors, and support professionals, establishing clear performance expectations and career development opportunities.
  • Foster a culture of innovation, continuous learning, and employee engagement, building future-ready capabilities across the organization.

Strategic Partnership & Stakeholder Engagement
  • Build strong relationships with business leaders, technology teams, HR, and support partners, serving as a trusted advisor on support strategy and emerging technologies.
  • Influence enterprise decisions that improve support capabilities and employee productivity, and communicate transformation plans and outcomes to executive leadership.

Leadership Competencies
Strategic thinking and planning • customer and employee experience focus • innovation and continuous improvement • change leadership • data-driven decision making • operational excellence • talent development • executive communication • collaboration and cross-functional influence • business partnership.
Success in This Role
This leader will modernize Tier 1 Support into a digitally enabled employee experience organization; significantly increase automation and self-service adoption; improve customer satisfaction and employee productivity; reduce demand through proactive, knowledge-driven resolution; and build a scalable operating model that positions Kiewit Service Delivery as a leader in modern employee support.
Qualifications
Required
  • Bachelor's degree in Information Technology, Business, Engineering, Management, or related field, or equivalent experience.
  • 5+ years of progressive leadership experience in service delivery, customer support, IT operations, or related functions, including experience leading large-scale, diverse teams.
  • Demonstrated success driving organizational change and operational transformation using service management best practices, ITIL principles, and performance metrics.
  • Strong leadership, communication, and stakeholder management skills, including the ability to influence enterprise decisions through collaboration rather than direct authority.

Preferred
  • Experience implementing automation, AI, virtual agents, knowledge management, or self-service solutions as part of a digital transformation or employee experience initiative.
  • ITIL Foundation certification (ITIL Managing Professional preferred) and experience with enterprise service management platforms such as ServiceNow.
  • Experience with enterprise service management platforms such as ServiceNow or comparable technologies.#LI-AK1

Other Requirements:
  • Regular, reliable attendance
  • Work productively and meet deadlines timely
  • Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment.
  • Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.
  • Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.
  • May work at various different locations and conditions may vary.

We offer our fulltime staff employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.
Equal Opportunity Employer, including disability and protected veteran status.
There's no limit to what you'll do at Kiewit. Whether you're building or supporting projects that provide communities with dependable energy, safe transportation, clean water, or access to health care, the work you do will positively impact people's lives for generations to come.
Here you'll have endless opportunities to expand your expertise through on-the-job experience and internal and external training and development opportunities.
We offer our full-time staff employees a comprehensive benefits package that's among the best in our industry. From top-tier health care programs to employee assistance programs and retirement planning, we aim to provide you with the tools you need to be successful in the areas of life that matter most to you.
Kiewit is an equal-opportunity employer, and we believe a diverse workforce is vital to the success of our business. We continue our efforts to attract, develop and retain employees from all backgrounds who are passionate about our industry.
We are committed to veteran and military hiring and will consider relevant military experience as equivalent to qualification requirements.

What Kiewit Corporation employees say

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About Kiewit

Sourced by ZipRecruiter

Kiewit Infrastructure Engineering's Design-Build team is driving clients to turn to Kiewit during all stages of design-build projects. Through our integrated design and construction approach, our multi-disciplinary team works together to improve schedule, control costs and minimize risk. Our construction-focused engineers work collaboratively with our estimators and builders to design solutions that are innovative, constructible, and designed with a focus on safety. Clients benefit from the proven processes and tools used by Kiewit to minimize project risk. We are an in-house resource that supports projects throughout the company. Our staff shares experiences gained, innovative concepts, and best practices for all projects that we support.

Industry

Construction materials wholesalers

Company size

10,000+ Employees

Headquarters location

Omaha, NE, US

Year founded

1884

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