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Service Delivery Manager Jobs in Hebron, NE (NOW HIRING)

AKRS Equipment

Service Manager

Geneva, NE · On-site

Service Manager ID: 4049 Geneva Department: Service Location: Geneva, NE Description Why You'll Love working at AKRS Equipment * Top pay + Outstanding bonus opportunities * Generous PTO, 10 Paid ...

Sotera Health

Manager Lab Operations

Nelson, NE · On-site

Manage direct reports as they work to carry out the profitable volume growth, quality, service delivery, employee engagement and other department objectives. * Ensure that personnel receive adequate ...

O'Reilly Auto Parts

Delivery Specialist

Belleville, KS · On-site

Ability to use delivery fleet management hand-held devices to process deliveries, capture customer ... Other additional duties as assigned, including customer service, sweeping, general stocking and ...

O'Reilly Auto Parts

Delivery Specialist

Belleville, KS · On-site

Ability to use delivery fleet management hand-held devices to process deliveries, capture customer ... Other additional duties as assigned, including customer service, sweeping, general stocking and ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Hebron, NE

Service Delivery Manager information

See Hebron, NE salary details

$27.6K

$89.6K

$153K

How much do service delivery manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for service delivery manager in Hebron, NE is $89,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,300.00 and $122,000.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What cities near Hebron, NE are hiring for Service Delivery Manager jobs?

Cities near Hebron, NE with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you

Service Manager

AKRS Equipment

Geneva, NE • On-site

Full-time

Retirement, PTO

Posted 24 days ago

AKRS Equipment rating

7.9

Company rating: 7.9 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

76th of 178 rated vehicle equipment hire

Job description

Job Openings >> Service Manager
Service Manager
Summary
Title: Service Manager ID: 4049 Geneva Department: Service Location: Geneva, NE
Description

Why You'll Love working at AKRS Equipment

  • Top pay + Outstanding bonus opportunities
  • Generous PTO, 10 Paid Holidays
  • Full Insurance Package with Company-Paid Options Available
  • 401(K) with Company Match to Support Your Future
  • Incredible Employee Discount Program
  • Career Growth & Development Opportunities
  • AKRS Fitness Fund

So much more.....

What You'll Do:

  • Communicate, enforce, and monitor effective Service Department processes and standards to ensure internal and external customer satisfaction as well as department efficiency
  • Facilitate a Customer Satisfaction Program to enhance and maintain customer relationships
  • Hire, train and develop technicians
  • Schedule and assign jobs and work areas to employees in the Service Department according to their skills and knowledge
  • Grow Service Department and increase shop demand
  • Review work orders for completeness and accuracy prior to customer billing

What You Bring:

  • 5+ years of experience with John Deere and competitive products
  • Ability to professionally lead and motivate others; prior management experience preferred
  • Strong interpersonal skills
  • Strong written communication skills
  • Ability to analyze and interpret financial reports
  • Associates degree or equivalent experience require

For more than 80 years, AKRS Equipment Solutions has proudly served farmers, ranchers, homeowners, and commercial customers by combining the trusted performance of John Deere equipment with industry-leading expertise, exceptional service, and unwavering support. As one of the largest John Deere dealerships in the region, we are committed to helping our customers maximize productivity and success while investing in the people who make it possible.

At AKRS, you'll be part of a team built on Integrity, Teamwork, Accountability, and Commitment to Excellence. We believe in developing our employees through ongoing training, career advancement opportunities, and a culture that values collaboration, innovation, and work-life balance. Whether you're just beginning your career or bringing years of experience, AKRS offers the opportunity to grow, make an impact, and build a rewarding future.

EOE

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