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Service Coordinator Jobs in Puerto Rico (NOW HIRING)

Ferrero

Customer & Vendor Logistic Coordinator

Guaynabo, PR · Hybrid

$19.50 - $26/hr

Ensuring seamless customer order processing, striving to meet service level targets by proactively ... Cross-Functional Coordination: * Work closely with Sales, Demand Planning, Supply Planning ...

Ferrero

Customer & Vendor Logistic Coordinator

Guaynabo, PR · On-site

$19.50 - $26/hr

Ensuring seamless customer order processing, striving to meet service level targets by proactively ... Cross-Functional Coordination: * Work closely with Sales, Demand Planning, Supply Planning ...

Ferrero

Customer & Vendor Logistic Coordinator

Guaynabo, PR · Hybrid

$19.50 - $26/hr

Ensuring seamless customer order processing, striving to meet service level targets by proactively ... Cross-Functional Coordination: * Work closely with Sales, Demand Planning, Supply Planning ...

Consertus, Inc.

Project Coordinator (CV)

Ponce, PR · On-site

Our integrated services span digital, advisory, and delivery, empowering organizations to navigate ... We are seeking a detail-oriented and proactive Construction Project Coordinator to support the ...

sup3rnova

Promotions Coordinator

San Juan, PR · On-site

We are currently seeking a highly motivated and versatile Promotions Coordinator to join our team. Key Responsibilities: * Plan, organize, and execute promotional events and campaigns throughout the ...

CERES

PR · On-site

$22 - $27/hr

Operations Performance Coordinator Location: Puerto Rico Reports to: Deputy Operations Manager ... We perform resiliency services, including vegetation management and utility line clearing for the ...

Pinnaql

CQV Sample Management / LIMS Coordinator

Juncos, PR · On-site

$17.75 - $24/hr

Validation & Engineering Group, Inc. (V&EG) a Pinnaql company is a leading services supplier who ... CQV Sample Management / LIMS Coordinator Job Summary: We are seeking an experienced CQV Sample ...

New

San Juan Capestrano

EAP Coordinator

San Juan, PR · On-site

Overview The EAP Coordinator help to those clients with the Program, to prevent problems at the ... Sells the service to those companies that are in necessity. Gives orientation and help the client ...

Consertus, Inc.

EHS Coordinator

Carolina, PR · On-site

Our integrated services span digital, advisory, and delivery, empowering organizations to navigate ... Minimum of 5 years of experience in EHS management or coordination, preferably in the construction ...

Consertus, Inc.

EHS Coordinator

Ponce, PR · On-site

Our integrated services span digital, advisory, and delivery, empowering organizations to navigate ... Minimum of 5 years of experience in EHS management or coordination, preferably in the construction ...

Acadia Healthcare

PR · On-site

Overview The EAP Coordinator help to those clients with the Program, to prevent problems at the ... Sells the service to those companies that are in necessity. Gives orientation and help the client ...

FITS LLC

Safety & Project Coordinator

Juncos, PR · On-site

For Project and Safety Coordination WHAT MAKES YOU A FIT: The Technical Part: * Bachelor's Degree ... In other words, being a customer service pro is one your (many) talents. Being the Piece means you ...

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Service Coordinator information

What does a service coordinator do?

A Service Coordinator is responsible for organizing and managing services to meet the needs of clients or customers. They act as a liaison between clients, service providers, and other stakeholders to ensure that services are delivered efficiently and effectively. Their duties often include scheduling appointments, maintaining records, handling client inquiries, and ensuring compliance with policies. Service Coordinators can work in various industries such as healthcare, social services, or maintenance. Strong communication and organizational skills are essential for success in this role.

How does a service coordinator typically collaborate with other departments within an organization?

Service Coordinators play a central role in ensuring smooth communication between clients, service technicians, and internal departments such as sales, logistics, and customer service. They often coordinate schedules, relay service updates, and resolve issues by working closely with these teams. This collaboration helps streamline service delivery and ensures that client needs are met efficiently. Building strong relationships with colleagues across departments is key to success in this role, as it directly impacts client satisfaction and operational effectiveness.

What are the key skills and qualifications needed to thrive as a service coordinator, and why are they important?

To thrive as a Service Coordinator, you need strong organizational skills, attention to detail, and typically a background in administration or customer service. Familiarity with CRM software, scheduling tools, and sometimes industry-specific certifications are commonly required. Exceptional interpersonal skills, problem-solving ability, and effective communication set outstanding Service Coordinators apart. These competencies ensure seamless service delivery, client satisfaction, and efficient coordination between clients and internal teams.

What is the difference between Service Coordinator vs Customer Service Representative?

AspectService CoordinatorCustomer Service Representative
CredentialsTypically requires a high school diploma or associate degree; certifications in case management or healthcare may be preferredUsually requires a high school diploma; some roles prefer customer service or communication certifications
Work EnvironmentOften in healthcare, social services, or community programs; involves coordinating services and client interactionsPrimarily in retail, call centers, or service industries; focuses on assisting customers and resolving issues
Employer & IndustryHealthcare, social services, non-profits, community organizationsRetail, telecommunications, hospitality, and other service sectors

While both roles involve communication and client interaction, Service Coordinators focus on organizing and managing services within healthcare or social sectors, whereas Customer Service Representatives primarily handle customer inquiries and support in retail or service industries.

How much do service coordinators make in the US?

Service coordinators in the US typically earn a median annual salary of around $45,000 to $55,000, depending on experience, location, and industry. Salaries can range from approximately $35,000 for entry-level roles to over $70,000 for experienced professionals or those in high-demand areas.

What are the most commonly searched types of Service jobs in Puerto Rico?

The most popular types of Service jobs in Puerto Rico are:

What job categories do people searching Service Coordinator jobs in Puerto Rico look for?

The top searched job categories for Service Coordinator jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Service Coordinator jobs?

Cities in Puerto Rico with the most Service Coordinator job openings:

Service Coordinator jobs near you
Infographic showing various Service Coordinator job openings in Puerto Rico as of June 2026, with employment types broken down into 2% As Needed, 39% Full Time, 51% Part Time, 2% Temporary, and 6% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution.

Complaints Coordinator

Tidal Basin Holdco, LLC

Guaynabo, PR • On-site

Temporary

Re-posted 20 days ago

Job description

Job Duties and Responsibilities include:
• Receive, log, and track all appeals and complaints provided by applicants of the R3 Program.
• Track responses on all complaints and appeals, in adherence with program documentation policies.
• Communicate effectively with applicants, staff, program team members, and the Program's Legal Department to resolve all appeals and complaints
• Coordinate resolution of complaints and appeals by performing tasks such as investigating the complaints or appeal, surveys, interviews, educating the applicants, etc.
• Pay close attention to applicants and ensure that complaints are properly mitigated and attended to.
• Escalate a complaint or appeal, if warranted, to a higher management position for the appropriate actions to be taken.
• Ensure that applicant complaints are resolved in a timely manner.
• Oversee other customer-interfacing team members, including the warranty claim coordinator and the call center lead. Work with these team members to identify and escalate trends that have an impact on customer service.
• Adhere to established program guidelines, standard operating procedures and documentation standards, within required time frames.
• Adhere to department and company guidelines.
• Perform other duties as assigned.
Qualifications and Skills:
  • Must be available to complete 200 hours/month.
  • Professional Proficiency in Spanish and English language.
  • Proficiency in Microsoft Office and ability to work in other programs such as Smartsheets and Program Databases
  • Ability to understand and adhere to program guidelines to solve customer complaints and appeals.
  • Ability to work with heavy load of appeals and complaints within required deadlines.
  • Excellent listening, verbal, and written communication skills.
  • Ability to demonstrate empathy, maintain professionalism, and handle challenging situations appropriately.

Preferred:
  • Legal background is an asset, although not required.
  • PMP or project management training is an asset, although not required.
  • Prior experience in disaster recovery (CDBG-DR or FEMA Programs) or mitigation is an asset, although not required.
  • Prior experience handling and solving customer complaints, although not required.
  • Knowledge of Xactimate estimating software is an asset, although not required.

Required Education and Experience:
  • Bachelor's degree or higher in a relevant field (ex. law, social service, etc.)
  • At least 5 years of experience in a position that is relevant to customer relations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.

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