Service Channel Jobs in Indiana (NOW HIRING)

At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.
Your Role at Delta Faucet
Do you have a passion for solving complex business and technology problems? Delta Faucet Company is committed to delivering an outstanding experience to our customers and consumers before, during, and post-sale.
The IT Delivery Manager - Channel, Experience & Portfolio (CEP)will play a pivotal role in driving the success of Delta's digital experience projects. We need an accomplished digital solutions delivery leader to drive new capabilities through our Omnichannel value streams (B2B2C, D2C and B2B). We're looking for a leader who will lead the digital portfolio and collaborate with our technical teams and business partners, ensuring the delivery of outstanding solutions and products that meet market demands and partner requirements. This opportunity provides an exciting mix of technical and traditional challenges along with projects that are groundbreaking in the capabilities they will enable. Ideal candidates will blend their knowledge of technology/systems, analytical skills, and trends in digital customer experience to deliver capabilities that build the most value.
Responsibilities

• Champion collaborations across all relevant business functions (Marketing, Revenue Management, eCommerce & Sales Operations, Customer Service and Analytics).

• Advise and develop experienced cross-functional teams with high business and technical savvy

• Collaborate on a technology roadmap that will drive Delta market leadership in all aspects of the digital domain compared to our competitors

• Lead the Digital portfolio of projects, driving transformation and new capabilities throughout the value stream.

• Support Project leads through resource planning, technical sequencing, risk, and issue resolution

• Collaborate across value streams and fusion teams to deliver on the roadmap as well as unplanned opportunities

• Guide the organization through process change and adoption of technology

• Lead as well as support the value stream, including product owners, functional and technical resources, outsourced vendor teams, and augmented talent teams

• Manage external resources, including contracting, performance, and evaluations

• Develop and manage the value stream budget as well as reporting on qualitative and quantitative results

• Lead all aspects of stakeholder/customer/vendor relations to ensure that service expectations are met or exceeded

Qualifications

• Bachelor's in computer science, information technology, engineering, business administration or related field

• 8+ years of experience delivering technology solutions in Sales, Marketing, Service and IT functions

• Proven experience leading and developing cross-functional talent

• Proven experience with various delivery methodologies, including waterfall and agile, as well as team frameworks, including value streams, PODS, or fusion teams.

• Demonstrated success leading problem-solving activities, including design thinking, journey-mapping, and solutions design

• Experience working with and delivering capabilities in Salesforce Sales and Service Cloud, Genesys, ordering including B2C and B2B Commerce as well as SAP Order to Cash, web development and content management, as well as knowledge of Data Cloud & Marketing Cloud and/or other enterprise-level technology solutions in the digital experience domain.

• Experience delivering generative AI across varying toolsets to increase efficiencies while maintaining brand, privacy and governance standards.

• Excellent communication and collaboration skills to work effectively with cross-functional teams

• Budget management and financial forecasting experience

• Strong project management, leadership, and organization skills (PMP or Scrum certification desired)

• Able to work on multiple priorities in a fast-paced environment

• Industry certifications are a plus

At Delta Faucet Company, we view diversity as a mosaic of thoughts and perspectives that come from people's varied cultural backgrounds, experiences, education, career paths and other influences that make each of us unique. For us, inclusion means welcoming differing opinions, collaborating, allowing people to come to work as who they are and recognizing everyone's contributions. We know that in a diverse, inclusive company, ideas flow freely, all voices are heard and all perspectives are valued. Delta Faucet Company continuously strives to be this kind of organization. Diversity and Inclusion (D&I) supports our inherent values, makes us more relevant to customers and consumers and inspires innovation. It is not a goal or a program; it is a vital ingredient in our formula for success and a key to our future growth.
Why Join Us?
At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You'll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.
Here are some of the benefits we offer for your personal and professional growth:

• Culture: Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross-company.
• Social Impact: Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.

Company: Delta Faucet Company
Full time
Hiring Range: $121,300.00 - $190,630.00 USD
Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.
Delta Faucet Company (the "Company") is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
Delta Faucet Company is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: English, Spanish