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Service Bdc Manager Jobs in Decatur, GA (NOW HIRING)

Smith Automotive Group

BDC SALES

Morrow, GA · On-site

$14.25 - $19/hr

Contact Customers using scripts to schedule appointments for Sales and Service. * Confirm scheduled ... with BDC Manager and communicate effectively and efficiently. * Organized, multi-tasked, self ...

NISSAN MARIETTA LLC

BDC SALES

Marietta, GA

$14.25 - $19/hr

Contact Customers using scripts to schedule appointments for Sales and Service. * Confirm scheduled ... with BDC Manager and communicate effectively and efficiently. * Organized, multi-tasked, self ...

Smith Automotive Group

BDC SALES

Lithia Springs, GA · On-site

$13.75 - $18.50/hr

Contact Customers using scripts to schedule appointments for Sales and Service. * Confirm scheduled ... with BDC Manager and communicate effectively and efficiently. * Organized, multi-tasked, self ...

Landmark Automotive Group

Internet Manager

Morrow, GA · On-site

Internet / Fleet / Business Development Center (BDC) Manager Landmark Dodge Chrysler Jeep Ram ... Overall knowledge of automotive sales and service department operations * Strong organizational ...

Sons Auto Group

BDC Representative

Mcdonough, GA · On-site

$13.75 - $18.25/hr

Utilize CRM tracking system daily Qualifications: * At least one previous role based in strong ... customer service experience * Team player attitude * Prompt and courteous * Enthusiastic ...

Sons Auto Group

BDC Representative

Mcdonough, GA · On-site

$13.75 - $18.25/hr

Utilize CRM tracking system daily Qualifications: * At least one previous role based in strong ... customer service experience * Team player attitude * Prompt and courteous * Enthusiastic ...

Son's Automotive Group

BDC Representative

Mcdonough, GA · On-site

$13.75 - $18.25/hr

Utilize CRM tracking system daily Qualifications: * At least one previous role based in strong ... customer service experience * Team player attitude * Prompt and courteous * Enthusiastic ...

Son's Automotive Group

BDC Representative

Mcdonough, GA · On-site

$13.75 - $18.25/hr

Utilize CRM tracking system daily Qualifications: * At least one previous role based in strong ... customer service experience * Team player attitude * Prompt and courteous * Enthusiastic ...

Jim Ellis Volkswagen of Chamblee

SALES BDC

Atlanta, GA · On-site

We have a hands-on management team to help you grow & succeed all while earning the pay you deserve ... Employee discounts on products, services, and vehicle purchases * 5-day Work Week + Closed on ...

Jim Ellis Volkswagen of Chamblee

SALES BDC

Atlanta, GA · On-site

We have a hands-on management team to help you grow & succeed all while earning the pay you deserve ... Employee discounts on products, services, and vehicle purchases * 5-day Work Week + Closed on ...

Jim Ellis Chevrolet Atlanta

SALES BDC

Atlanta, GA · On-site

We have a hands-on management team to help you grow & succeed all while earning the pay you deserve ... Employee discounts on products, services, and vehicle purchases * 5-day Work Week + Closed on ...

Mercedes Benz of South Atlanta

SALES BDC

Atlanta, GA

We have a hands-on management team to help you grow & succeed all while earning the pay you deserve ... Employee discounts on products, services, and vehicle purchases * 5-day Work Week + Closed on ...

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All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Decatur, GA

Service Bdc Manager information

See Decatur, GA salary details

$18.6K

$67.6K

$112.8K

How much do service bdc manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service bdc manager in Decatur, GA is $67,556.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $83,500.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How to become a Service Bdc Manager?

To become a Service Bdc Manager, candidates typically need experience in automotive service departments, strong customer service skills, and knowledge of dealership operations. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in sales or service coordination. Developing skills in communication, organization, and familiarity with dealership management software can also be beneficial.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Decatur, GA? For Service Bdc Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Service Bdc Manager jobs in Decatur, GA look for? The top searched job categories for Service Bdc Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Service Bdc Manager jobs? Cities near Decatur, GA with the most Service Bdc Manager job openings:
Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $67,556 per year, or $32.5 per hour.

BDC SALES

Smith Automotive Group

Morrow, GA • On-site

$14.25 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Job Type
Full-time
Description
Essential Duties
  • Answer all incoming phone calls according to script and schedule a sales appointment.
  • Making outbound calls
  • Log all Customer comments.
  • Schedule follow-up contact if no appointment is made.
  • Contact Customers using scripts to schedule appointments for Sales and Service.
  • Confirm scheduled appointments.
  • Post scheduled appointments on appointment board in BDC.
  • Reschedule no-show Customer appointments.
  • Follow up with Sales or Service Department to determine if appointment was kept and the outcome.
  • Schedule future contact as needed.
  • Update Customer changes in database.
  • Generate emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
  • Contact Customers based on current marketing initiatives.
  • Respond to Customer website requests.
  • Contact Internet Customers via email and phone to schedule an appointment.
  • Follow up on Internet Customer emails according to a pre-determined timeline.
  • Notify necessary departments when an appointment is scheduled.
  • Assist with other duties, as assigned.
  • Ability to meet or exceed monthly goals.

Requirements
What We Offer:
  • Tremendous product & inventory
  • Ongoing company-wide training
  • Strong company reputation
  • Growth opportunities
  • Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
Qualifications:
  • High School Diploma or equivalent.
  • Previous experience with phones or Telemarketing experience in the following fields: automotive, business development, customer service, highly preferable.
  • Previous experience with the process of the scripts, power tracks, and alternative choices.
  • Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
  • First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.
  • Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
  • Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills.

Job Benefits:
Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:
  • Health Medical, Dental & Vision Insurance
  • Life and Disability Insurance
  • 401K Retirement Savings Plan
  • PTO & Holiday Pay
  • Advancement opportunities for high performers

About our Company:
At Smith Automotive Group, we strive to provide outstanding service in all areas of our dealerships in Georgia, from the showroom to the service center. We believe our employees are our greatest asset! As such, we treat all employees with respect and appreciation for their contributions to the Company.
Become a member of a winning team that offers growth opportunity, excellent earning potential and leadership that appreciates your drive, skills and ability.
Join us today!
All applicants must be able to pass pre-employment screen including MVR, drug test and have a valid in-state driver's license
Smith Automotive Group is an Equal Employment Opportunity Employer

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