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Service Bdc Manager Jobs in Athens, GA (NOW HIRING)

Milton Martin Toyota

Service BDC Representative

Gainesville, GA · On-site

$14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Service BDC Location: Gainesville, GA Department: Service / Business Development Center ... Schedule, confirm, and manage service appointments. * Make outbound calls regarding recalls ...

Milton Martin Toyota

Service BDC Representative

Gainesville, GA · On-site

$14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service / Business Development Center (BDC) Employment Type: Full-Time Job Summary Milton Martin ... Schedule, confirm, and manage service appointments. * Make outbound calls regarding recalls ...

Heyward Allen Motor Company Inc

BDC SERVICE

Athens, GA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... BDC) as a Service Representative. In this critical role, you will be the primary point of contact ... Manage Communication: Handle high-volume inbound and outbound calls, texts, and emails ...

All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Athens, GA

Service Bdc Manager information

See Athens, GA salary details

$18.3K

$66.8K

$111.5K

How much do service bdc manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for service bdc manager in Athens, GA is $66,812.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,300.00 and $82,600.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How to become a Service Bdc Manager?

To become a Service Bdc Manager, candidates typically need experience in automotive service departments, strong customer service skills, and knowledge of dealership operations. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in sales or service coordination. Developing skills in communication, organization, and familiarity with dealership management software can also be beneficial.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What job categories do people searching Service Bdc Manager jobs in Athens, GA look for?

The top searched job categories for Service Bdc Manager jobs in Athens, GA are:

What cities near Athens, GA are hiring for Service Bdc Manager jobs?

Cities near Athens, GA with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you

Service BDC Representative

Milton Martin Toyota

Gainesville, GA • On-site

$14/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Description

Service BDC

Location: Gainesville, GA
Department: Service / Business Development Center (BDC)
Employment Type: Full-Time


Job Summary

Milton Martin Toyota is seeking a Service BDC Client Care Coordinator to join our Service Business Development Center (BDC). In this customer service role, you will answer inbound calls, schedule service appointments, follow up with customers, and help create an outstanding service experience from the first interaction.

This position is ideal for candidates with experience in customer service, call centers, appointment scheduling, automotive service, dealership BDC operations, or administrative support.


Benefits

  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Employer-paid Basic Life Insurance with AD&D
  • Employer-paid Short-Term Disability
  • Paid Time Off (PTO)
  • Employee Discounts and Rewards Program
  • Work-Life Balance
  • Paid Training and Career Development
  • Opportunities for Advancement
  • Supportive Team Environment

Responsibilities

  • Answer inbound customer calls professionally and efficiently.
  • Schedule, confirm, and manage service appointments.
  • Make outbound calls regarding recalls, ToyotaCare maintenance, loyalty programs, service reminders, and extended warranty opportunities.
  • Review customer service history and recommend appropriate maintenance services when scheduling appointments.
  • Maintain accurate customer information using CRM and dealership management system (DMS) software.
  • Stay current on Toyota service campaigns, recalls, promotions, and maintenance recommendations.
  • Deliver exceptional customer service while maintaining a positive and professional attitude.
  • Work closely with service advisors and the service department to ensure a seamless customer experience.

Qualifications

  • Previous customer service, call center, BDC, receptionist, appointment scheduling, or administrative experience preferred.
  • Strong verbal communication and active listening skills.
  • Excellent organizational skills with strong attention to detail.
  • Ability to multitask in a fast-paced, high-volume environment.
  • Comfortable learning and using CRM, DMS, and scheduling software.
  • Professional phone etiquette.
  • Positive attitude with a strong work ethic.
  • Ability to work independently and as part of a team.
  • Bilingual candidates are encouraged to apply.

Preferred Experience

  • Automotive dealership or service department experience.
  • Experience with CRM or dealership management software.
  • Knowledge of Toyota products or automotive maintenance is a plus but not required.


Why Join Milton Martin Toyota?

Milton Martin Toyota has been family-owned for more than 60 years and has built a reputation for exceptional customer service, integrity, and community involvement. Our culture is centered around our core values of Character, Care for People, Commitment to Service, and Continuous Improvement.


If you're looking for a long-term career with opportunities to grow, we'd love to hear from you.


Apply today and become part of the Milton Martin Toyota team.

Apply