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Service Bdc Manager Jobs in Augusta, GA (NOW HIRING)

Evans Kia

All Positions

Evans, GA · On-site

$13.50 - $16.25/hr

BDC Associate: Responsibilities * Answer customer calls and establish follows-up with sales ... M tracking system daily. Qualifications * At least one previous role based in customer service ...

All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Augusta, GA

Service Bdc Manager information

See Augusta, GA salary details

$17.9K

$65K

$108.6K

How much do service bdc manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for service bdc manager in Augusta, GA is $65,042.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,100.00 and $80,400.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Augusta, GA?

For Service Bdc Manager jobs in Augusta, GA, the most frequently searched job titles are:

What job categories do people searching Service Bdc Manager jobs in Augusta, GA look for?

The top searched job categories for Service Bdc Manager jobs in Augusta, GA are:

What cities near Augusta, GA are hiring for Service Bdc Manager jobs?

Cities near Augusta, GA with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Augusta, GA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $65,042 per year, or $31.3 per hour.

Internet Sales Agent Business Development Coordinator

Gerald Jones Auto Group

Augusta, GA • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 24 days ago

Job description

We’re Not Hiring a BDC Representative.
We’re Hiring the Future of Automotive Sales.

Phone Sales & Internet BDC Specialist

Gerald Jones Mazda | Augusta, GA

The automotive industry is changing, and so are we.

Today’s customers shop online before they ever visit a dealership. They want fast communication, personalized videos, honest answers, and an easy buying experience.

That’s where you come in.

We’re looking for someone who thrives on building relationships, creating excitement, and delivering an exceptional customer experience long before a customer walks through our doors.

If making 100+ calls a day energizes you…
If sending personalized videos comes naturally…
If you enjoy talking with people, following up with purpose, and creating an online buying experience customers can’t stop talking about…
We want to meet you.
What You’ll Do

As our Internet BDC Specialist, you’ll be the first impression of Gerald Jones Mazda and one of the most important members of our sales team.

  • Make 100+ outbound calls each day to connect with customers.
  • Respond quickly to internet leads, phone inquiries, and text messages.
  • Send personalized introduction and vehicle walkaround videos that build trust and excitement.
  • Create meaningful conversations that lead to showroom appointments.
  • Deliver an exceptional online buying experience from first contact to showroom arrival.
  • Welcome customers when they arrive and provide a seamless transition to the sales team.
  • Maintain detailed CRM notes and execute consistent follow-up.
  • Help create lifelong customers through outstanding communication and service.


Who Thrives Here?
This role is perfect for someone who:

  • Loves talking with people and building relationships.
  • Is highly motivated and enjoys achieving goals.
  • Brings positive energy every day.
  • Is confident on the phone and comfortable communicating through text, email, and video.
  • Is organized, accountable, and committed to following through.
  • Embraces coaching and is always looking to improve.
  • Wants a career—not just another job.

Experience in automotive sales is helpful but not required. If you have a strong work ethic, excellent communication skills, and a passion for helping people, we’ll provide the training you need to succeed.

Why Gerald Jones Mazda?
We don’t believe in simply setting appointments—we believe in creating experiences.
At Gerald Jones Mazda, you’ll work with a team that’s committed to innovation, personal growth, and delivering an exceptional customer experience. We invest in our people because we know our success starts with yours.

What We Offer

  • Competitive hourly pay plus performance-based bonuses
  • Paid training and professional development
  • Medical and dental plans
  • Paid vacation and holidays
  • 401(k) with company benefits
  • Employee vehicle purchase discounts
  • Opportunities for advancement within one of the region’s most respected automotive groups
  • A positive, team-oriented culture where your effort is recognized and rewarded


Ready to Build the Future of Automotive Sales
If you’re looking for a career where your personality, communication skills, and drive can make a real impact, we want to hear from you
Apply today and help create the ultimate online buying experience at Gerald Jones Mazda.

Apply