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Service Bdc Manager Jobs in Decatur, GA (NOW HIRING)

asburyauto

Service BDC Team Lead

Sandy Springs, GA

Our BDC (Business Development Center) Team Leads are tasked with managing large amounts of inbound ... Partner with the service department to schedule vehicle service appointments * Contact and ...

asburyauto

Service BDC Team Lead

Sandy Springs, GA

Our BDC (Business Development Center) Team Leads are tasked with managing large amounts of inbound ... Partner with the service department to schedule vehicle service appointments * Contact and ...

Jim Ellis Porsche Atlanta

SERVICE BDC

Atlanta, GA · On-site

$15 - $19.25/hr

We have a hands-on management team to help you grow & succeed all while earning the pay you deserve ... Employee discounts on products, services, and vehicle purchases * 5-day Work Week + Closed on ...

Jim Ellis Porsche Atlanta

SERVICE BDC

Atlanta, GA · On-site

$15 - $19.25/hr

We have a hands-on management team to help you grow & succeed all while earning the pay you deserve ... Employee discounts on products, services, and vehicle purchases * 5-day Work Week + Closed on ...

Jim Ellis Audi Marietta

SERVICE BDC

Marietta, GA · On-site

$14.75 - $19/hr

We have a hands-on management team to help you grow & succeed all while earning the pay you deserve ... Employee discounts on products, services, and vehicle purchases * 5-day Work Week + Closed on ...

Jim Ellis Porsche Atlanta

SERVICE BDC

Atlanta, GA · On-site

$15 - $19.25/hr

We have a hands-on management team to help you grow & succeed all while earning the pay you deserve ... Employee discounts on products, services, and vehicle purchases * 5-day Work Week + Closed on ...

Jim Ellis Audi Marietta

SERVICE BDC

Marietta, GA · On-site

$14.75 - $19/hr

We have a hands-on management team to help you grow & succeed all while earning the pay you deserve ... Employee discounts on products, services, and vehicle purchases * 5-day Work Week + Closed on ...

Smith Automotive Group

BDC SALES

Marietta, GA · On-site

$14.25 - $19/hr

Contact Customers using scripts to schedule appointments for Sales and Service. * Confirm scheduled ... with BDC Manager and communicate effectively and efficiently. * Organized, multi-tasked, self ...

NISSAN MORROW LLC

BDC SALES

Morrow, GA

$14.25 - $19/hr

Contact Customers using scripts to schedule appointments for Sales and Service. * Confirm scheduled ... with BDC Manager and communicate effectively and efficiently. * Organized, multi-tasked, self ...

NISSAN LITHIA SPRINGS LLC

BDC SALES

Lithia Springs, GA · On-site

$13.75 - $18.50/hr

Contact Customers using scripts to schedule appointments for Sales and Service. * Confirm scheduled ... with BDC Manager and communicate effectively and efficiently. * Organized, multi-tasked, self ...

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Showing results 21-40

All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Decatur, GA

Service Bdc Manager information

See Decatur, GA salary details

$18.6K

$67.6K

$112.8K

How much do service bdc manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service bdc manager in Decatur, GA is $67,556.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $83,500.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How to become a Service Bdc Manager?

To become a Service Bdc Manager, candidates typically need experience in automotive service departments, strong customer service skills, and knowledge of dealership operations. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in sales or service coordination. Developing skills in communication, organization, and familiarity with dealership management software can also be beneficial.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Decatur, GA? For Service Bdc Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Service Bdc Manager jobs in Decatur, GA look for? The top searched job categories for Service Bdc Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Service Bdc Manager jobs? Cities near Decatur, GA with the most Service Bdc Manager job openings:
Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $67,556 per year, or $32.5 per hour.

Service BDC | Appointment Setter

Landmark Automotive Group

Morrow, GA • On-site

$14.75 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Service BDC | Appointment Setter - Landmark Dodge Chrysler Jeep Ram / Morrow GA

Our dealership is seeking a motivated and detail-oriented Service BDC / Appointment Setter to support our Service Department. This role is responsible for managing inbound and outbound communications, scheduling service appointments, and ensuring an exceptional customer experience from initial contact through arrival.

Responsibilities

  • Answer all incoming service calls in a prompt and professional manner

  • Schedule, confirm, and reschedule service appointments

  • Conduct outbound calls for service reminders, follow-ups, and special campaigns

  • Respond to internet inquiries and online service requests in a timely manner

  • Accurately enter and update customer information in the dealership management system

  • Communicate appointment details and customer concerns to Service Advisors

  • Follow up with customers regarding missed appointments

  • Maintain daily, weekly, and monthly performance and appointment-setting goals

  • Assist in maintaining organized customer communication records

  • Support Service Manager and Advisors with administrative tasks as needed

Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires the ability to work in a fast-paced environment while maintaining professionalism in all customer interactions. Availability to work flexible hours, including evenings or weekends as needed, may be required.

Education and/or Experience

  • High School Diploma or GED required

  • Previous experience in a call center, customer service, or automotive dealership environment preferred

  • Familiarity with dealership management software and basic computer proficiency preferred

Benefits Offered
Medical
Dental
Vision
401(k)
Basic Life Insurance
Accident & Critical Illness Insurance
Paid Training
Short Term Disability
Vacation / PTO
Employee Purchase Program

About Us

Welcome to our Employment Opportunities page!

Landmark Automotive has been serving Dodge Chrysler Jeep RAM shoppers for over 40 years. With three locations to choose from in the Atlanta area, Landmark Automotive is proud to offer their customers an unbeatable selection and the lowest prices. Landmark is not only a premier destination for Atlanta car shoppers, but also the #1 Dodge dealership in the U.S. and the #1 Dodge Chrysler Jeep RAM dealership in the Southeast.

We are interested in finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence.

Apply today!

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