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Service Advisor Car Dealership Jobs in Raleigh, NC

University Ford Inc

Service Advisor

Durham, NC · On-site

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested ... Service Advisor Compensation and Benefits: * Competitive Pay * Flexible Working Hours * Health ...

University Ford Inc

Service Advisor

Durham, NC · On-site

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested ... Service Advisor Compensation and Benefits: * Competitive Pay * Flexible Working Hours * Health ...

University Ford Inc

Service Advisor

Durham, NC · On-site

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested ... Service Advisor Compensation and Benefits: * Competitive Pay * Flexible Working Hours * Health ...

University Ford Inc

Service Advisor

Durham, NC · On-site

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested ... Service Advisor Compensation and Benefits: * Competitive Pay * Flexible Working Hours * Health ...

Hiester Automotive

SERVICE ADVISOR

Lillington, NC · On-site

Meets dealership's standards for repair and order production. Maintains CSI at or above Company ... The ideal candidate for a Service Advisor can be characterized as having a professional appearance ...

Hiester Automotive

SERVICE ADVISOR

Lillington, NC · On-site

Meets dealership's standards for repair and order production. Maintains CSI at or above Company ... The ideal candidate for a Service Advisor can be characterized as having a professional appearance ...

Holman, Inc.

Service Advisor - AutoPark Honda

Cary, NC · On-site

$3.0K - $10K/mo

Assists with the coordination of alternate transportation, rental car reservations, shuttle etc ... Provide outstanding customer service in accordance with dealership policies * Write complete ...

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Service Advisor Car Dealership information

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$23

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How much do service advisor car dealership jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for service advisor car dealership in Raleigh, NC is $23.12, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $26.59 per hour, depending on experience, location, and employer.

How does a service advisor at a car dealership typically collaborate with technicians and customers during the repair process?

A Service Advisor serves as the main point of contact between customers and the service team. They communicate customer concerns and vehicle issues to technicians, ensuring all necessary information is provided for accurate diagnostics and repairs. Throughout the process, Service Advisors update customers on the status of their vehicles, explain recommended services, and clarify any technical details. Effective collaboration requires strong organizational skills and the ability to translate technical information into easy-to-understand language for customers.

How hard is it to be a service advisor at a car dealership?

Becoming a service advisor at a car dealership requires strong communication skills, knowledge of automotive systems, and the ability to manage customer interactions. The role involves coordinating between customers and technicians, often requiring familiarity with dealership management software and certifications such as ASE. The job can be demanding during busy periods but is generally manageable with experience and proper training.

What is the difference between Service Advisor Car Dealership vs Service Technician Car Dealership?

AspectService Advisor Car DealershipService Technician Car Dealership
CredentialsCustomer service skills, knowledge of automotive services, often certifications like ASE Service AdvisorTechnical certifications such as ASE Certified Technician, automotive repair skills
Work EnvironmentCustomer-facing, office and service laneGarage or workshop, hands-on repair environment
Employer & Industry UsageUsed in dealerships to liaise between customers and techniciansUsed in dealerships and repair shops to perform vehicle repairs and diagnostics

While both roles are essential in a car dealership, the Service Advisor focuses on customer communication and service management, whereas the Service Technician handles vehicle repairs and diagnostics. Understanding these differences helps job seekers identify the right career path in automotive service.

What are the key skills and qualifications needed to thrive as a service advisor at a car dealership, and why are they important?

To thrive as a Service Advisor at a car dealership, you need strong automotive knowledge, customer service experience, and often a high school diploma or equivalent. Familiarity with dealership management systems (DMS), scheduling software, and sometimes ASE certification are beneficial. Excellent communication, problem-solving abilities, and organizational skills help build trust with customers and manage multiple service appointments efficiently. These skills are crucial for ensuring customer satisfaction, smooth shop operations, and repeat business for the dealership.

What does a service advisor at a car dealership do?

A Service Advisor at a car dealership acts as the main point of contact between customers and the service department. They help customers understand the maintenance and repair needs of their vehicles, provide cost estimates, schedule appointments, and communicate updates throughout the service process. Service Advisors also work closely with technicians to ensure that the customer's needs are met efficiently and accurately. Their goal is to provide excellent customer service and ensure vehicles are properly maintained.
What are popular job titles related to Service Advisor Car Dealership jobs in Raleigh, NC? For Service Advisor Car Dealership jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Advisor Car Dealership jobs in Raleigh, NC look for? The top searched job categories for Service Advisor Car Dealership jobs in Raleigh, NC are:
Service Advisor Car Dealership jobs near you
Infographic showing various Service Advisor Car Dealership job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $52,435 per year, or $25.2 per hour.

Service Advisor

University Ford Inc

Durham, NC • On-site

Full-time

Medical, Retirement, PTO

Re-posted 21 days ago

Job description

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future.  Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

  • Competitive Pay

  • Flexible Working Hours

  • Health Insurance

  • PTO & Sick Leave

  • 401(K)

Service Advisor Responsibilities:

  • Greet customers promptly

  • Obtain customer and vehicle information

  • Clearly report all vehicle symptoms as described by the customer

  • Determine and recommend maintenance base on age, mileage and history of vehicle

  • Prepare a complete and accurate estimate of cost for labor and parts

  • Establish follow up time

  • Monitor the progress of each vehicle throughout the day, and update customers frequently

  • Verify that the final invoice reconciles with the work performed on the repair order

  • Explain all completed work and charges to customers

Service Advisor Requirements:

  • Previous experience at a Ford dealership is a plus

  • Ability to identify the problem quickly

  • Knowledge of automobiles

  • Proven record of achieving exceptional customer satisfaction

  • Past experience as a service advisor, assistant lane manager or service consultant

  • Very energetic personality 

  • A desire for a long-term career with a growing organization

  • Personal and professional integrity

  • Computer skills and willingness to learn new programs

  • Ability to learn new technology and repair and service procedures and specifications

  • Minimum of 1 year in service department

  • Ability to lift 50 pounds and work on your feet for extended periods of time

  • Ability to work in a fast-paced environment

  • Basic computer skills

  • Positive, friendly attitude 

  • High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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