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Senior Telephone Interviewer information

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$16

$21

How much do senior telephone interviewer jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for senior telephone interviewer in the United States is $16.07, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $19.95 per hour, depending on experience, location, and employer.

What is the difference between Senior Telephone Interviewer vs Telephone Interviewer?

AspectSenior Telephone InterviewerTelephone Interviewer
CredentialsHigh school diploma or equivalent; experience preferredHigh school diploma or equivalent
Work EnvironmentCall centers, market research firms, survey organizationsCall centers, market research firms, survey organizations
ResponsibilitiesOversees interview process, trains new staff, handles complex queriesConducts surveys, collects data, follows scripts
UsageUsed for supervisory roles and advanced data collectionEntry-level data collection roles

The main difference between a Senior Telephone Interviewer and a Telephone Interviewer lies in experience and responsibilities. Senior Telephone Interviewers often oversee the interview process, train staff, and handle more complex tasks, while Telephone Interviewers focus on conducting surveys and collecting data. Both roles are common in market research and survey organizations, but the senior position requires more experience and may involve supervisory duties.

More about Senior Telephone Interviewer jobs
What cities are hiring for Senior Telephone Interviewer jobs? Cities with the most Senior Telephone Interviewer job openings:
What are the most commonly searched types of Telephone Interviewer jobs? The most popular types of Telephone Interviewer jobs are:
What states have the most Senior Telephone Interviewer jobs? States with the most job openings for Senior Telephone Interviewer jobs include:
What job categories do people searching Senior Telephone Interviewer jobs look for? The top searched job categories for Senior Telephone Interviewer jobs are:
Senior Telephone Interviewer jobs near you
Infographic showing various Senior Telephone Interviewer job openings in the United States as of June 2026, with employment types broken down into 9% Full Time, 82% Part Time, 6% Temporary, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $33,431 per year, or $16.1 per hour.

Patient Services Specialist 3 - Cardiology

Baylor University Medical Center

Round Rock, TX

$17.50 - $23.75/hr

Other

Medical, Retirement, PTO

Posted 17 days ago

Job description

Patient Services Specialist 3

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

  • We serve faithfully by doing what's right with a joyful heart.
  • We never settle by constantly striving for better.
  • We are in it together by supporting one another and those we serve.
  • We make an impact by taking initiative and delivering exceptional experience.

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

The Patient Services Specialist 3 offers advanced administrative support in a physician's office, clinic, or other area. This role ensures high-quality, patient-centered care. This senior position handles complex tasks and escalations. It assists the supervisor in training staff and serves as a backup supervisor when needed.

Essential Functions of the Role:

  • Assists in the hiring process and serves as a peer interviewer.
  • Performs all duties associated with patient relations, check-in or check-out, scheduling, insurance verification and answering phones.
  • Serves as a professional in handling more complex tasks and responding to escalated issues.
  • Participates in process improvements initiatives. Facilitates or guides team meetings. Attends huddles, tracks metrics and maintains huddle boards.
  • Mentors and trains staff in processes and procedures.
  • Provides training on applications, website and other resource access.
  • Monitors team members' participation to ensure the training provided is being utilized and if any additional training is needed.
  • Serves as backup to the supervisor when absent, as required. Assists the supervisor in managing schedules, assigning tasks, and following up on work results.
  • Monitors and arranges for facility and equipment maintenance and repairs, as needed and in conjunction with the Manager or Supervisor.
  • Performs quality assurance audits.
  • Orders supplies as requested.

Key Success Factors:

  • Excellent listening, interpersonal, and communication skills, both oral and written. Professional, pleasant, and respectful telephone etiquette. Ability to adapt communication style for different audiences.
  • Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
  • Knowledge of patient registration procedures and documentation.
  • Knowledge of medical insurance claims procedures and documentation. Needs to have thorough understanding of the Out of Network process.
  • Skilled in the use of personal computers and related software applications.
  • Skilled in preparing and maintaining patient records.
  • Ability to examine unpaid third-party claims and delinquent accounts to establish appropriate follow-up actions to ensure payment.
  • Ability to mentor and train staff.

We believe that all people should feel welcomed, valued and supported.

Qualifications:

  • EDUCATION - H.S. Diploma/GED Equivalent
  • EXPERIENCE - 2 Years of Experience

Apply