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Senior Technical Support Contractor Jobs (NOW HIRING)

Komatsu

Sr. Technical Support Engineer

Peoria, IL · On-site

Sr. Technical Support Engineer Posting Start Date: 8/5/26 Job Location (Short): Peoria, Illinois, USA, 61639 Requisition ID: 36565 Onsite or Remote: Join Komatsu and Be Part of Something Big! Job ...

Alloy

Senior Technical Support Engineer

New York, NY · On-site +1

$105K - $125K/yr

What you'll be doing The Senior Technical Support Engineer is a highly experienced support professional who thrives in a fast-paced, collaborative environment and operates with significant autonomy.

Nightwing

Senior Technical Support Engineer

Annapolis, MD · On-site

$122K - $253K/yr

Nightwing is seeking an experienced Senior Technical Support Engineer , who will play a critical role in supporting high-visibility, mission-critical systems that directly enable organizational ...

Cyera

Senior Technical Support Engineer

Chicago, IL · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...

Cyera

Senior Technical Support Engineer

Creve Coeur, MO · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...

Veeam Software

Senior Technical Support Engineer

$161K - $219K/yr

Senior Technical Support Engineer Duties: Design and develop complex solutions to drive technical product support requests. Enhance the product customer experience by identifying, recreating, and ...

Cyera

Senior Technical Support Engineer

Plano, TX · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...

SCHWAN'S

Sr Technical Support Analyst

Marshall, MN · On-site

$54K - $89K/yr

As a Senior Technical Support Analyst at our office in Marshall, MN, you will support, manage, and ... Collaborate with vendors and contractors to ensure service quality and technology alignment.

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How much do senior technical support contractor jobs pay per year?

As of Aug 22, 2026, the average yearly pay for senior technical support contractor in the United States is $110,654.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $121,500.00 per year, depending on experience, location, and employer.
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Senior Technical Support Contractor jobs near you
Infographic showing various Senior Technical Support Contractor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $110,654 per year, or $53.2 per hour.

Senior Technical Support Engineer

LangChain, Inc

San Francisco, CA • On-site

$130K - $195K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

About Us
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we're at a stage where we're continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.
About the role
We're hiring a Senior Technical Support Engineer to lead our customer support experience for highly technical users, from AI engineers to infrastructure architects. You'll be on the front lines helping teams debug production LLM applications and agents, improve AI observability and evaluations, and unblock critical issues. You'll also help define what world-class technical support looks like for modern AI platforms
Key Responsibilities
  • Be the go-to escalation point for technical support inquiries-diagnosing issues across customer setup, LangChain products, and deployment issues.
  • Work directly with engineering, operations, documentation, and product teams to resolve bugs, suggest patches, and advocate for customer needs.
  • Partner with Deployed Engineering to support critical enterprise customers.
  • Build and refine internal tooling, diagnostics, and runbooks for complex issue triage.
  • Lead post-mortems for critical incidents and feed learnings back into product and documentation.
  • Help refine KPIs for support health (MTTR, CSAT, bug recurrence) and drive continuous improvement.
  • Improve documentation and knowledge articles to improve 1-to-many resources and provide proactive support.
  • Mentor and coach other support engineers.

How to be successful in this role
  • 6+ years in technical support, solutions engineering, or SRE roles in deeply technical B2B environments (e.g., observability, infrastructure, data platforms).
  • Expert troubleshooting skills across APIs, SDKs, distributed systems, and cloud-native stacks.
  • Programming experience with Python. Bonus if you have TypeScript experience.
  • Hands-on knowledge of Kubernetes and Docker
  • Comfort working with logs, traces, metrics in Datadog, and 3rd-party integrations (e.g., OpenTelemetry, LLM providers).
  • Experience supporting enterprise customers and collaborating with engineering on complex escalations.
  • A bias for clarity and continuous improvement: you write succinct, helpful, and accurate responses and build a foundation for case deflection.
  • High ownership - want to do what's best for the customer and the company and are relentlessly results oriented

Location: Remote
Compensation
  • Annual salary range: $130,000 - $195,000 USD

Compensation Philosophy:
We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. Actual compensation and offerings will vary based on role, level, and location. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
Benefits
Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.

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