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Senior Technical Support Contractor Jobs (NOW HIRING)

NiCE

Senior Technical Support Engineer

Richardson, TX · On-site

The Senior Technical Support Engineer will provide technical assistance to customers, diagnose issues, and implement solutions while maintaining records and improving internal tools. Responsibilities ...

NICE

Senior Technical Support Engineer

Richardson, TX · On-site

The Senior Technical Support Specialist will be responsible for providing technical assistance and support to customers. They will diagnose and troubleshoot technical issues, identify and implement ...

Lumenis

Senior Technical Support Engineer

Magna, UT · On-site

$100K - $140K/yr

The Sr. Technical Support Engineer provides critical technical support and training to Lumenis field engineers, sales teams, customers, and biomedical personnel, addressing complex problems through ...

Pinterest

Sr. Technical Support Engineer

They are seeking a Senior Technical Support Engineer to serve as a subject matter expert on the Pinterest API, manage technical relationships with partners, and lead complex engineering projects.

MacStadium

Senior Technical Support Engineer

Atlanta, GA · Remote

$80K - $100K/yr

As a Senior Technical Support Engineer, you will be the operational backbone of our support function -- owning the Tier 1 ticket queue, developing deep product expertise across the full portfolio ...

Nightwing

Senior Technical Support Engineer

Annapolis, MD · On-site

$122K - $253K/yr

Nightwing is seeking an experienced Senior Technical Support Engineer , who will play a critical role in supporting high-visibility, mission-critical systems that directly enable organizational ...

Cyera

Senior Technical Support Engineer

Kansas City, MO · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...

SCHWAN'S

Sr Technical Support Analyst

Marshall, MN

$54K - $72K/yr

As a Senior Technical Support Analyst at our office in Marshall, MN, you will support, manage, and ... Collaborate with vendors and contractors to ensure service quality and technology alignment.

Sentry

Senior Technical Support Engineer

San Francisco, CA · On-site

$125K - $150K/yr

We are architecting the Technical Support engine . We're looking for a veteran engineer to help us ... Act as a strategic consultant for senior engineers at our largest enterprise customers, solving ...

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How much do senior technical support contractor jobs pay per year?

As of Jul 10, 2026, the average yearly pay for senior technical support contractor in the United States is $110,654.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $121,500.00 per year, depending on experience, location, and employer.
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Senior Technical Support Contractor jobs near you
Infographic showing various Senior Technical Support Contractor job openings in the United States as of July 2026, with employment types broken down into 71% Full Time, 8% Part Time, and 21% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $110,654 per year, or $53.2 per hour.
Senior Technical Support Engineer

Senior Technical Support Engineer

NiCE

Richardson, TX • On-site

Full-time

Posted 14 days ago

Job description

Job Summary:
NiCE is a market leader in software products used by global businesses to enhance customer experiences and ensure public safety. The Senior Technical Support Engineer will provide technical assistance to customers, diagnose issues, and implement solutions while maintaining records and improving internal tools.
Responsibilities:
• Act as the initial point of contact for customer issues, providing timely and effective assistance.
• Properly identify and escalate complex requests to the next level of support when necessary.
• Track, document, and route issues to the appropriate teams for fast and accurate resolution.
• Guide customers through troubleshooting with professionalism and empathy, exceeding expectations at every step.
• Maintain thorough records of customer interactions, issue resolutions, and follow-ups for continuous improvement.
• Work closely with the engineering team to enhance product functionality and resolve recurring technical issues.
• Continuously learn and improve expertise in help desk procedures, products, and services.
• Develop and maintain internal support tools to improve efficiency and customer experience.
• Provide technical support via written and verbal communication (English)
• Troubleshoot product issues across software, APIs, and integrations
• Analyze logs, errors, and system behavior to identify root causes
• Guide users step-by-step through solutions
• Use help desk and remote support tools (e.g. Zendesk)
Qualifications:
Required:
• 3+ years of experience as a Product Support Engineer or in a similar technical support role.
• Hands-on experience with Windows and Linux, with a solid understanding of computer systems, software, and technical products.
• Proven experience in a technical support / product support role
• Strong troubleshooting mindset (logs, errors, root cause thinking)
• Solid understanding of Windows and/or Linux environments
• Experience working with REST APIs (making requests, understanding responses, basic debugging)
• Ability to read logs and interpret errors/stack traces
• Familiarity with tools like: Postman (or similar API tools) and Browser developer tools
• Comfortable working in a collaborative team environment under pressure
• Strong familiarity with software development concepts, databases, and system design.
• Understanding of customer service best practices, with a proactive and solutions-driven approach to support.
• Outgoing and approachable personality, capable of thriving in a collaborative, social team environment.
• A proactive problem-solver with a hands-on, solution-oriented mindset.
• Ability to provide clear, step-by-step technical assistance in both written and verbal formats.
• Strong problem-solving abilities with a keen eye for diagnosing and resolving technical issues efficiently.
• Experience with cloud-based technologies and familiarity with basic programming languages.
Preferred:
• OAuth2, JWT, SSO
• Role-based access control (RBAC)
• Understanding of GDPR and secure communication principles
• Experience with monitoring tools (Grafana, Kibana)
• Exposure to Docker / containerised environments
• Awareness of cloud platforms (AWS, Azure)
• Basic programming or scripting experience
• Familiarity with JSON / XML
• Basic HTML/CSS (e.g. embedding into web interfaces)
• Experience with help desk platforms (e.g. Zendesk)
Company:
NiCE is transforming the world with AI that puts people first. Founded in 1986, the company is headquartered in Ra'anana, ISR, with a team of 5001-10000 employees. The company is currently Late Stage.

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