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Transmit Security

Senior Technical Support Engineer

$120K - $160K/yr

We're seeking a dedicated and customer-focused Senior Technical Support Engineer to provide excellent customer service, lead processes and work on a mission critical product. Role Overview: As a Tier ...

LangChain

Senior Technical Support Engineer

LangChain is seeking a Senior Technical Support Engineer to lead customer support for highly technical users. This role involves diagnosing issues, collaborating with various teams to resolve bugs ...

MVT Holdings

Senior Technical Support Analyst

El Paso, TX · On-site

$19.50/hr

Mesilla Valley Transportation is hiring a SeniorTechnical Support Analyst in El Paso, TX! Job Summary The Senior Technical Support Analyst will be responsible for providing support to a wide variety ...

SCHWAN'S

Sr. Technical Support Analyst

Sioux Falls, SD · On-site

$54K - $89K/yr

As a Sr. Technical Support Analyst in Pasadena, TX (and perhaps Deer Park, TX) , you willinstall ... Collaborate with vendors and contractors to ensure service quality and technology alignment.

Veriff

Senior Technical Support Engineer

OR · On-site +1

$114K - $145K/yr

As a Senior Technical Support Engineer, you will get to solve the most technically challenging problems facing our largest customers. You will be a trusted technical expert that our customers rely on ...

NICE

OR

The Senior Technical Support Specialist will be responsible for providing technical assistance and support to customers. They will diagnose and troubleshoot technical issues, identify and implement ...

Veriff

Senior Technical Support Engineer

$114K - $145K/yr

As a Senior Technical Support Engineer, you will get to solve the most technically challenging problems facing our largest customers. You will be a trusted technical expert that our customers rely on ...

NICE

Senior Technical Support Engineer

The Senior Technical Support Specialist will be responsible for providing technical assistance and support to customers. They will diagnose and troubleshoot technical issues, identify and implement ...

Pure IT CUSO

Senior Technical Support Specialist

$250/wk

As a Senior Technical Support Specialist, you are part of the team that makes that possible. The work is technical, but the purpose is human. What You'll Do: You will be the engineer our clients rely ...

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How much do senior technical support contractor jobs pay per year?

As of Jun 7, 2026, the average yearly pay for senior technical support contractor in the United States is $110,654.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $121,500.00 per year, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Senior Technical Support Contractor can earn around $10,000 per month through contract work, especially with specialized skills in networking, cybersecurity, or cloud platforms. Such roles often require extensive experience, technical certifications, and the ability to work independently, but they do not typically require a formal degree.
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Senior Technical Support Contractor jobs near you
Infographic showing various Senior Technical Support Contractor job openings in the United States as of May 2026, with employment types broken down into 97% Full Time, 2% Part Time, and 1% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $110,654 per year, or $53.2 per hour.

Senior Technical Support Engineer

Transmit Security

Remote

$120K - $160K/yr

Full-time

Posted 12 hours ago

Job description

About Us:
Transmit Security is a leader in identity and fraud prevention, empowering organizations to stop fraud while delivering seamless user experiences. Our Mosaic platform combines advanced fraud detection, machine learning-driven risk assessment, and real-time decision-making across customer journeys. As we continue to grow, we're seeking a dedicated and customer-focused Senior Technical Support Engineer to join our team and provide high-impact technical support. We're seeking a dedicated and customer-focused Senior Technical Support Engineer to provide excellent customer service, lead processes and work on a mission critical product.
Role Overview:
As a Tier 3 Support Engineer at Transmit Security, you will serve as a critical escalation point within the Customer Support organization, handling the most complex and technically challenging issues related to our identity security, fraud prevention, and CIAM platform. You'll work directly with enterprise customers, engineering teams, and product management to ensure timely resolution of incidents while delivering a white-glove support experience.
This role requires deep technical expertise, excellent problem-solving skills, and a proactive mindset. You'll be expected to perform in-depth root cause analyses, manage critical incidents, and contribute to product improvements by identifying recurring issues and suggesting enhancements.
Key Responsibilities:
  • Provide advanced technical support within the desired SLA while ensuring that customer satisfaction goals are achieved
  • Take ownership of customer issues and follow problems through to resolution
  • Manage escalations
  • Evaluate root cause analysis to eliminate recurring customer issues
  • Handle complex customer issues through the Support portal independently and in a professional way
  • Troubleshoot Transmit Security Platform issues reported by Transmit Customers, including Functionality and usability related complex issues
  • Interact effectively with a wide variety of customers with different requirements and backgrounds, including the Customer's development teams to understand the nature of the issue, communicate steps to resolve, and provide consultation on best practices
  • Replicate customer issues in the support test environment
  • Collaborate with several internal teams

Required Qualifications:
  • At least 6 years of technical Support engineering experience
  • Experience working in mission critical environments
  • Experience in working with multi-tier and complex applications
  • Hands on experience with Linux operating system
  • Strong analytical and troubleshooting skills is a must
  • Service-oriented personality with a can-do attitude is a must
  • A team player with the ability to work independently is a must
  • Excellent interpersonal and communication skills both written and verbal English
  • BS/BA in Information Technology, Computer Science, or a related discipline; professional certification is an advantage
  • Familiar with one of the programing language such as Java, Scala, Python, bash scripting is nice to have
  • Experience with database management is an advantage
  • Practical knowledge of REST API
  • Familiar with SaaS and Cloud environments like GCP, Azure, AWS
  • Familiar with web-based products - different OS browsers (Cookies, local storage, incognito)
  • Knowledge on authentication technologies such as FIDO-based biometrics, authentication, Federation SSO protocols such as OIDC, OAuth, SAML, etc.
  • Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS
  • Good knowledge on Mobile Platforms (IOS, Android) is a big plus

What We Offer:
  • Impactful Role: Play a key role in delivering a market-leading solution to our customers, ensuring fraud protection and frictionless user experiences.
  • Growth Opportunities: Be part of a fast-growing company with plenty of opportunities for professional development and career advancement.
  • Flexible Work Environment: Remote work options available for North American candidates.
  • Collaborative Team Culture: Join a passionate and innovative team committed to making a difference in the security and fraud prevention space.

The OTE salary range for this position is $120,000 - $160,000 USD. Individual compensation for this role is determined based on various factors, including but not limited to qualifications, experience, location, and overall business and organizational needs.
Transmit Security is committed to fostering, cultivating and preserving a culture of Diversity and Inclusion. Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our Culture, but our Reputation and Achievements as well. We encourage diversity and embrace our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.
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