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Senior Technical Support Analyst Jobs in Boca Raton, FL

Heico

Technical Buyer

Hollywood, FL

The Senior Technical Buyer is charged with the management and execution of the company's total ... Data analysis to uncover trends and deviations and thereby facilitate proactive inventory, supply ...

HEICO

Technical Buyer

Hollywood, FL · On-site

The Senior Technical Buyer is charged with the management and execution of the company's total ... Data analysis to uncover trends and deviations and thereby facilitate proactive inventory, supply ...

Heico

Technical Buyer

Hollywood, FL · On-site

The Senior Technical Buyeris charged with the management and execution of the company's total ... Data analysis to uncover trends and deviations and thereby facilitate proactive inventory, supply ...

HEICO

Technical Buyer

Hollywood, FL · On-site

The Senior Technical Buyeris charged with the management and execution of the company's total ... Data analysis to uncover trends and deviations and thereby facilitate proactive inventory, supply ...

Heico

Technical Buyer

Hollywood, FL · On-site

The Senior Technical Buyer is charged with the management and execution of the company's total ... Data analysis to uncover trends and deviations and thereby facilitate proactive inventory, supply ...

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All JobsTechnical Support Analyst JobsSenior Technical Support Analyst JobsSenior Technical Support Analyst Jobs in Boca Raton, FL

Senior Technical Support Analyst information

See Boca Raton, FL salary details

$22

$33

$49

How much do senior technical support analyst jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for senior technical support analyst in Boca Raton, FL is $33.08, according to ZipRecruiter salary data. Most workers in this role earn between $27.60 and $35.58 per hour, depending on experience, location, and employer.

What are some common challenges faced by senior technical support analysts, and how can they be effectively managed?

Senior Technical Support Analysts often encounter complex technical issues that require deep troubleshooting and collaboration across teams such as engineering, product, or operations. Managing high-priority incidents, staying up-to-date with evolving technologies, and balancing multiple cases simultaneously can be challenging. Effective time management, strong communication skills, and leveraging internal knowledge bases or escalation procedures are key strategies for overcoming these challenges. Building strong relationships with cross-functional teams and maintaining a customer-focused mindset also contribute to successful problem resolution and professional growth.

What is the difference between Senior Technical Support Analyst vs Technical Support Specialist?

AspectSenior Technical Support AnalystTechnical Support Specialist
Required CredentialsBachelor's degree, certifications like CompTIA, ITILHigh school diploma or associate's, some certifications beneficial
Work EnvironmentCorporate IT departments, tech companies, customer support centersHelp desks, call centers, technical support teams
Employer & Industry UsageUsed across IT, software, hardware industriesCommon in tech, telecom, and electronics sectors
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, skill requirements

The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.

What is a senior technical support analyst?

A Senior Technical Support Analyst is an experienced IT professional who provides advanced troubleshooting and support for software, hardware, and network issues. They typically assist end-users and junior analysts with complex technical problems, ensuring efficient resolution and minimal downtime. Additionally, they may contribute to documentation, process improvement, and training within the support team. Their role also involves collaborating with other IT departments to resolve escalated issues and implement solutions.

What are the key skills and qualifications needed to thrive as a senior technical support analyst, and why are they important?

To thrive as a Senior Technical Support Analyst, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and several years of experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and diagnostic software is typically required. Outstanding problem-solving abilities, customer service orientation, and clear communication skills help analysts effectively address complex issues and mentor junior staff. These skills are crucial to efficiently resolve technical problems, maintain high user satisfaction, and ensure seamless IT operations within an organization.

What are the most commonly searched types of Technical Support Analyst jobs in Boca Raton, FL?

The most popular types of Technical Support Analyst jobs in Boca Raton, FL are:

What are popular job titles related to Senior Technical Support Analyst jobs in Boca Raton, FL?

For Senior Technical Support Analyst jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Senior Technical Support Analyst jobs in Boca Raton, FL look for?

The top searched job categories for Senior Technical Support Analyst jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Senior Technical Support Analyst jobs?

Cities near Boca Raton, FL with the most Senior Technical Support Analyst job openings:

Senior Technical Support Analyst jobs near you
Infographic showing various Senior Technical Support Analyst job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $68,814 per year, or $33.1 per hour.

Senior Technical Program Manager (HR Service Delivery Optimization)

Chewy

Plantation, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Chewy rating

6.9

Company rating: 6.9 out of 10

Based on 227 frontline employees who took The Breakroom Quiz

9th of 39 rated national retailers

Job description

Job Description:
Our Opportunity:
The HR Systems & Solutions team is seeking an experienced Senior Technical Program Manager (TPM) to join the Service Delivery Optimization (SDO) function. We are looking for someone who will lead complex, multi-functional programs that drive process improvement, optimize HR service delivery, and integrate technology solutions into scalable business operations.
You will work with leaders in HR, IT, Finance, and Operations to align service delivery needs with organizational approaches. You will ensure program governance, partner alignment, and operational excellence. The ideal candidate is a strategic yet hands-on leader with deep expertise in HR technology (Workday preferred), program management, and service delivery optimization.
This is a highly visible role requiring creativity, analytical skills, technical fluency, and the ability to influence across all levels of the organization. You will thrive in a fast-paced environment, manage ambiguity with confidence, and drive measurable outcomes that improve the Team Member and customer experience!
What you'll do:
  • Service Delivery Optimization: Uphold Delivery Optimization standard as a center of quality, productivity, and reliability.
    • Analyze processes and implement simplification, efficiency, and engagement improvements
    • Define and track metrics/dashboards to measure service performance and drive continuous improvement
    • Act as a role model in collaborator engagement, driving alignment and cultivating a strong network of leaders; Listen and understand what motivates stakeholders, partners and customers
  • Project Management: Lead cross-team and/or multi-phase projects from design through implementation with a focus on security and scalability.
    • Define clear problem statements, program objectives, success criteria, and benchmarks that align with enterprise strategies
    • Govern program portfolios by identifying risks, managing dependencies, and ensuring timely delivery.
    • Deliver HR technology programs across all phases of planning, readiness, and launch
    • Lead documentation management across the lifecycle, ensuring all scope, timeline, and approach changes are captured
    • Maintain detailed project records and produce timely reports and presentations
    • Conduct risk and milestone assessments, creating mitigation plans for portfolio derailments.
    • Own delivery outcomes, ensuring technical service performance meets or exceeds expectations
  • Communication: Lead the communication strategy across programs, providing executive-ready summaries of health, progress, risks, and issues.
    • Serve as the central point of communication and reporting for program health, risks, and milestones
    • Develop data-driven reports, dashboards, and recommendations to inform decision-making
    • Conduct research and analysis, develop and present recommendations to senior management to effectively drive overall program management and implementation activities
    • Adjust messaging for diverse audiences and communicate objectively on program status. Drive objectivity over subjectivity in the program status reporting process.
  • Resource & Capacity Management: Monitor critical project pipeline volume and complexity, balancing active initiatives against team capacity.
    • Monitor equitable allocation of resources across OP1 priorities, business-as-usual (BAU), and ad-hoc initiatives
    • Track workload sustainability, backlog growth, and demand signals to identify risks of overextension
    • Provide capacity insights to leadership, enabling proactive resourcing decisions and long-term workforce planning

What You'll Need:
  • Bachelor's degree in Business, Information Technology, HR Systems or related field or equivalent experience
  • 7+ years of relevant and successful program management experience leading highly complex projects in HR, IT, or enterprise technology initiatives
  • Proven track record of delivering large-scale, cross-functional programs from strategy to execution
  • Strong technical proficiency with HR systems (Workday, UKG Pro WFM preferred) and cloud-based platforms
  • Expertise in program governance, risk management, process optimization, and capacity planning
  • Excellent prioritization, organizational and facilitation skills
  • Experience with Agile methodologies and the use of modern Cloud technologies and systems
  • Proficiency in Jira, Confluence, Smartsheet, MS Project, Tableau, and Excel
  • Extensive knowledge of the system development life cycle and solution strategies
  • Exceptional critical thinking, communication, and executive presentation skills
  • Demonstrated ability to influence and build consensus across business leaders
  • Ability to thrive in a fast-paced, ambiguous environment with shifting priorities
  • Ability to travel up to 25% as required for program delivery and engagement (minimal expected)

Bonus:
  • PMP, Agile, or Six Sigma certifications.
  • Background in HR transformation or large-scale enterprise operations
  • Strong experience in resource modeling and portfolio demand management
  • Advanced knowledge and experience with Workday (Core HCM, Benefits, Payroll, Compensation, Recruiting, etc.), UKG PRO WFM (time and labor management) Data Visualizations (Excel, Tableau) and HR technologies

The base salary range for this role is $118,500 - $189,500.00.
  • The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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About Chewy

Sourced by ZipRecruiter

Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Year founded

2011

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