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Senior Support Manager Jobs (NOW HIRING)

Addison Group

Senior Support Engineer

Mundelein, IL · On-site

$75K - $90K/yr

Job Title: Senior Support Engineer Industry: Information Technology / Professional Services ... Manage the full lifecycle of endpoint devices, including deployment, configuration, maintenance ...

Exalta Group

Senior Support Specialist

Bethlehem, PA · On-site

... Senior Support Specialist is a hands-on, senior-level individual contributor role based at the ... Manage and resolve service tickets in the ITSM platform in accordance with SLAs, escalating to the ...

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Vertilocity

Senior Support Technician

Timonium, MD · On-site

$50K - $65K/yr

SUMMARY A Senior Support Technician will be expected to have experience in managing incidents using solid problem solving and a broad understanding of technology. An excellent Senior Support ...

PandaDoc

Senior Support Operations Manager

Senior Support Operations Manager We're looking for a Senior Support Operations Manager to serve as the strategic advisor and operational partner to the Support Leadership Team. You will shape how ...

Edisonrefertalent

Planning, Senior Support

San Dimas, CA · On-site

$70 - $90/hr

As a Planning Senior Support your work will help power our planet, reduce carbon emissions and ... Collaborates with management on technology and process improvements to increase efficiency and ...

Mutual of Omaha

Sr Support Technician

Omaha, NE · On-site

$90K - $105K/yr

Sr Support Technician Apply now Job no: 505112 Work type: Full Time Regular Location: Hybrid ... Lead and manage technology solutions: Act as a liaison with senior business partners to understand ...

Rimini Street, Inc.

Sr. Support Engineer, EBS

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure ... We are actively seeking a Sr. Support Engineer, EBS This role reports to the Sr. Director, Oracle ...

Endeavor IT

Senior Support Technician

Coopersville, MI · On-site

$75K - $85K/yr

The Senior Support Technician partners with the Service Desk Manager on continual service improvement and represents the Service Desk in cross-practice work. Essential Job Functions: * Lead high ...

Rimini Street, Inc.

Sr. Support Engineer, EBS

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure ... This role reports to the Sr. Director, Oracle Delivery and is eligible for remote work from a home ...

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Senior Support Manager information

See salary details

$24.5K

$80.6K

$156.5K

How much do senior support manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for senior support manager in the United States is $80,608.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $103,000.00 per year, depending on experience, location, and employer.

What is the difference between Senior Support Manager vs Customer Support Supervisor?

AspectSenior Support ManagerCustomer Support Supervisor
CredentialsExperience in support management, leadership skills, relevant certificationsCustomer service experience, leadership skills, sometimes certifications
Work EnvironmentOversees support teams, strategic planning, high-level decision makingManages support staff, handles customer issues, team supervision
Employer & Industry UsageTech companies, service providers, large organizationsRetail, telecom, tech firms, customer service centers
Search & Comparison IntentUnderstanding leadership roles in support teamsManaging customer support staff and daily operations

The Senior Support Manager typically holds a higher-level leadership role, focusing on strategic planning and overseeing support teams, while the Customer Support Supervisor manages daily operations and direct customer interactions. Both roles require customer service experience and leadership skills, but the Senior Support Manager often has broader responsibilities and a higher level of decision-making authority.

How much do support managers make in the US?

Support managers in the US typically earn between $60,000 and $100,000 annually, with the median salary around $75,000. Salaries vary based on experience, industry, company size, and location, and support managers often require strong communication and leadership skills.

What skills do you need to be a senior support manager?

A senior support manager needs strong leadership, communication, and problem-solving skills to oversee support teams effectively. They should have experience in customer service, technical knowledge relevant to their industry, and proficiency with support tools and data analysis. Additionally, skills in conflict resolution, process improvement, and team development are essential for success in this role.

What cities are hiring for Senior Support Manager jobs?

Cities with the most Senior Support Manager job openings:

What states have the most Senior Support Manager jobs?

States with the most job openings for Senior Support Manager jobs include:

Infographic showing various Senior Support Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $80,608 per year, or $38.8 per hour.

Senior Support Engineer

New York, NY • On-site

Converge Technology Solutions
See more jobs at Converge Technology Solutionsexternal

$40 - $43/hr

Full-time

Posted 7 days ago

Job description

Practice/Department: Managed Services
Position Title: Senior Support Engineer
Position Location: On-Site, Manhattan - New York
Schedule: 8 hrs. Monday - Friday with rotating on-call (after hours/weekends)
Reports to: Manager or Director
Job Summary:
The Senior Support Engineer is responsible for maintaining and supporting the IT systems and infrastructure that keep daily business operations running smoothly. Using strong system administration and cloud technology skills, this role helps ensure that the company's technology is reliable, secure, and able to meet changing business needs. The Senior Support Engineer also works with employees, IT teams, and vendors to improve existing systems and support the company's continued growth.
Essential Functions:
  • Provide technical support for hardware, software, system access, and other complex IT issues.
  • Install, configure, maintain, and troubleshoot computers, servers, mobile devices, printers, and related equipment.
  • Support Windows, Active Directory, Group Policy, Microsoft 365, Exchange, and other cloud and on-premises systems.
  • Manage user accounts, permissions, email, and application access, including employee onboarding and offboarding.
  • Support virtual desktops and remote-access systems for employees working in and outside the office.
  • Monitor critical systems, resolve escalated issues, and take steps to prevent service interruptions.
  • Deploy software, system updates, security patches, and hardware upgrades.
  • Assist with system restoration, disaster recovery testing, security incidents, audits, and vulnerability remediation.
  • Use PowerShell and other tools to automate routine IT tasks and improve efficiency.
  • Evaluate new technology and recommend practical solutions based on business needs, security, reliability, and cost.
  • Maintain technical documentation and work with vendors to resolve support issues.
  • Guide junior IT staff and serve as an escalation point for complex problems.
  • Participate in IT projects, system upgrades, equipment deployments, and office moves.
  • Follow established IT and security procedures and clearly communicate technical information to employees and management.
  • Perform after-hours maintenance and provide emergency support when needed.

Required Skills and Qualifications
  • Strong communication, customer service, and interpersonal skills.
  • Good judgment and a professional, ethical approach.
  • Strong organizational, time-management, and problem-solving skills.
  • Ability to prioritize tasks, meet deadlines, and work effectively under pressure.
  • Strong knowledge of Windows server administration, virtualization, networking, PowerShell, and cloud technologies.
  • Understanding of cybersecurity, access controls, vulnerability management, and security compliance.
  • Experience with scripting, automation tools, and version-control systems.
  • Proficiency with Microsoft Office and related business applications.

Education and Experience
  • Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Equivalent professional experience will be considered.
  • Proven experience supporting and maintaining business IT systems and infrastructure.
  • Previous work experience with a law firm is preferred.

Pellera provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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