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Senior Support Manager Jobs in Chicago, IL (NOW HIRING)

Addison Group

Senior Support Engineer

Mundelein, IL · On-site

$75K - $90K/yr

Job Title: Senior Support Engineer Industry: Information Technology / Professional Services ... Manage the full lifecycle of endpoint devices, including deployment, configuration, maintenance ...

Sierra ITS

Senior Support Specialist

Deerfield, IL · On-site

Overview: We're looking for two experienced Senior IT Support Technicians to join our expanding ... MS Teams Phone, Cisco voice systems, and conference room integrations. * Assist in managing ...

CGI Inc.

Operations Support Manager

Chicago, IL · On-site

We are looking for a high-impact Senior Consultant, Operations Management to join our Chicago Business Unit Operations team and support the success of a growing, flagship Business Unit spanning ...

Constellation Energy

ISFSI Impl & Support Mgr

Batavia, IL · On-site

$146K - $163K/yr

Supports common resolutions to DCS issues and develops resolution for CEC specific issues ... Participate as senior dry cask storage expert, across Constellation and externally, in programs ...

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Senior Support Manager information

What is the difference between Senior Support Manager vs Customer Support Supervisor?

AspectSenior Support ManagerCustomer Support Supervisor
CredentialsExperience in support management, leadership skills, relevant certificationsCustomer service experience, leadership skills, sometimes certifications
Work EnvironmentOversees support teams, strategic planning, high-level decision makingManages support staff, handles customer issues, team supervision
Employer & Industry UsageTech companies, service providers, large organizationsRetail, telecom, tech firms, customer service centers
Search & Comparison IntentUnderstanding leadership roles in support teamsManaging customer support staff and daily operations

The Senior Support Manager typically holds a higher-level leadership role, focusing on strategic planning and overseeing support teams, while the Customer Support Supervisor manages daily operations and direct customer interactions. Both roles require customer service experience and leadership skills, but the Senior Support Manager often has broader responsibilities and a higher level of decision-making authority.

How much do support managers make in the US?

Support managers in the US typically earn between $60,000 and $100,000 annually, with the median salary around $75,000. Salaries vary based on experience, industry, company size, and location, and support managers often require strong communication and leadership skills.

What skills do you need to be a senior support manager?

A senior support manager needs strong leadership, communication, and problem-solving skills to oversee support teams effectively. They should have experience in customer service, technical knowledge relevant to their industry, and proficiency with support tools and data analysis. Additionally, skills in conflict resolution, process improvement, and team development are essential for success in this role.

What cities near Chicago, IL are hiring for Senior Support Manager jobs?

Cities near Chicago, IL with the most Senior Support Manager job openings:

Infographic showing various Senior Support Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 5% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Senior Support Engineer

Mundelein, IL • On-site

Addison Group
See more jobs at Addison Groupexternal

$75K - $90K/yr

Other

Medical, Dental, Vision, Retirement

Re-posted 11 days ago

Job description

Job Title: Senior Support Engineer

Industry: Information Technology / Professional Services

Location (City, State): Chicago, IL

Assignment Type: Direct Hire

Pay: $75,000 - $90,000 annually

Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM (occasional after-hours support as needed)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Our client is a rapidly growing organization focused on delivering exceptional workplace experiences through innovative technology solutions and outstanding customer service. They foster a collaborative, fast-paced environment where employees have the opportunity to make a meaningful impact and contribute to ongoing growth and success.

Job Description:

We are seeking a Senior Support Engineer to provide advanced technical support and endpoint management for a growing organization. This individual will play a key role in supporting users, maintaining workplace technologies, troubleshooting technical issues, and ensuring a seamless experience across office and collaboration environments. The ideal candidate is hands-on, customer-focused, and experienced with Microsoft technologies, endpoint administration, and audiovisual support.

Key Responsibilities:

  • Serve as an escalation resource for complex desktop support and end-user technology issues.
  • Provide support for Windows devices, mobile technologies, peripherals, and productivity applications.
  • Manage the full lifecycle of endpoint devices, including deployment, configuration, maintenance, and replacement.
  • Administer and support Microsoft 365 technologies and related collaboration platforms.
  • Troubleshoot and maintain conference room, video conferencing, and audiovisual systems.
  • Support connectivity and networking issues involving Wi-Fi, VPN access, DNS, DHCP, and related technologies.
  • Coordinate with vendors regarding hardware procurement, repairs, warranties, and equipment installations.
  • Monitor endpoint performance and proactively resolve issues impacting users.
  • Support technology initiatives across multiple office locations as needed.
  • Promote endpoint security standards, device compliance, multifactor authentication, and access management best practices.
  • Develop and maintain technical documentation, support processes, and knowledge base resources.
  • Participate in projects focused on workplace technology enhancements, security improvements, and operational efficiency.

Qualifications:

  • 3-10 years of experience in desktop support, endpoint administration, IT operations, or a related technical support role.
  • Strong hands-on experience with Microsoft 365 administration.
  • Experience managing endpoints through Microsoft Intune or similar device management platforms.
  • Background supporting conference room technologies, collaboration tools, and audiovisual equipment.
  • Knowledge of Windows operating systems and enterprise support environments.
  • Understanding of networking fundamentals, including Wi-Fi, VPN, DNS, DHCP, and endpoint connectivity.
  • Strong troubleshooting, communication, and customer service skills.
  • Ability to prioritize competing demands and work effectively in a fast-paced environment.

Additional Details:

  • 100% onsite position located in Chicago.
  • High-visibility role interacting with employees, leadership teams, and external vendors.
  • Opportunity to support both day-to-day operations and long-term technology initiatives.
  • Interview process includes a phone interview followed by onsite meetings with leadership.

Perks:

  • Opportunity to join a growing organization with strong leadership support.
  • Exposure to a wide range of modern workplace technologies.
  • High-impact role with visibility across multiple departments.
  • Collaborative team environment with opportunities for professional growth.
  • Hands-on involvement in technology improvements and infrastructure initiatives.