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Senior Support Manager Jobs in Texas (NOW HIRING)

EQT Corporation

Senior Support Analyst

Houston, TX · Hybrid

We are seeking a Senior Support Analyst to join our Information Technology team. This role will ... Experience in some of the following: documentation; presentation tools; and project management ...

EQT Corporation

Senior Support Analyst

Houston, TX · On-site +1

We are seeking a Senior Support Analyst to join our Information Technology team. This role will ... Experience in some of the following: documentation; presentation tools; and project management ...

Aventiv Technologies, LLC

Sr. Support Engineer

Plano, TX · On-site

$109K - $124K/yr

Job Purpose: The Support Engineer Sr is a key contributor to the stability and resilience of ... Lead the monitoring and management of support tickets, ensuring timely resolution, proactive ...

Aventiv Technologies, LLC

Sr. Support Engineer

Plano, TX · On-site

$109K - $124K/yr

Job Purpose: The Support Engineer Sr is a key contributor to the stability and resilience of ... Lead the monitoring and management of support tickets, ensuring timely resolution, proactive ...

Obsidian Security

Senior Support Engineer

Dallas, TX · On-site +1

Obsidian uniquely detects anomalous OAuth token activity and manages integration risks. Major ... Senior Support Engineer Team: Global Services & Delivery Location: [Remote / Hybrid - specify ...

FleetPride, Inc.

Sales Support Manager

Dallas, TX · On-site

Produce routine and ad hoc financial models to support senior management in decision making. * Provide reporting to support sales effectiveness, pricing integrity, and agreement compliance. * Develop ...

Fairstead ESC LLC

Portfolio Support Manager

Houston, TX · On-site

This role reports directly to the Senior Regional Manager offers a unique opportunity to join our ... Support documentation and coordination for capital projects and large-scale renovations. * Assist ...

Fairstead ESC LLC

Portfolio Support Manager

Houston, TX · On-site

This role reports directly to the Senior Regional Manager offers a unique opportunity to join our ... Support documentation and coordination for capital projects and large-scale renovations. * Assist ...

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Senior Support Manager information

What skills do you need to be a senior support manager?

A senior support manager needs strong leadership, communication, and problem-solving skills to oversee support teams and ensure customer satisfaction. They should have experience with support tools, data analysis, and process improvement, often requiring industry-specific knowledge and relevant certifications. Effective time management and the ability to handle complex issues are also essential.

How much do support managers make in the US?

Support managers in the US typically earn between $60,000 and $100,000 annually, with the median salary around $75,000. Salaries vary based on experience, industry, company size, and location, and support managers often require strong communication and leadership skills.

What is the difference between Senior Support Manager vs Customer Support Supervisor?

AspectSenior Support ManagerCustomer Support Supervisor
CredentialsExperience in support management, leadership skills, relevant certificationsCustomer service experience, leadership skills, sometimes certifications
Work EnvironmentOversees support teams, strategic planning, high-level decision makingManages support staff, handles customer issues, team supervision
Employer & Industry UsageTech companies, service providers, large organizationsRetail, telecom, tech firms, customer service centers
Search & Comparison IntentUnderstanding leadership roles in support teamsManaging customer support staff and daily operations

The Senior Support Manager typically holds a higher-level leadership role, focusing on strategic planning and overseeing support teams, while the Customer Support Supervisor manages daily operations and direct customer interactions. Both roles require customer service experience and leadership skills, but the Senior Support Manager often has broader responsibilities and a higher level of decision-making authority.

What cities in Texas are hiring for Senior Support Manager jobs? Cities in Texas with the most Senior Support Manager job openings:
Infographic showing various Senior Support Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Senior Support Analyst

EQT Corporation

Houston, TX • Hybrid

Other

Re-posted 18 days ago

Job description

We are seeking a Senior Support Analyst to join our Information Technology team. This role will analyze specific business areas, make recommendations and will participate in the definition, development, and implementation of business and technology projects to meet current and long-range goals. The individual will establish a relationships with the functional, technical, and external partners that will drive value across the organization through efficient, innovative and proactive service delivery.

The Senior Support Analyst responsibilities include but are not limited to:

  • Assists in preparing, maintaining and following procedures for logging, reporting and statistically monitoring desktop operations.
  • Assists the network and server groups to maintain a stable network and infrastructure environment of the corporate network including diagnosing, resolving and documenting hardware and software network.
  • Serves as a liaison with third-party support and PC equipment vendors.
  • Assists in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
  • Regularly provides assistance to less experienced Analysts.
  • Conducts research on desktop products in support of PC procurement and development efforts.
  • Completes assignments with limited supervision.
  • Completes assignments under general supervision.
  • Timely and accurately troubleshoots complex issues and provides end-user assistance.
  • Performs onsite analysis, diagnosis and resolution of complex mobile technology problems for end-users and recommends and implements corrective solutions including offsite repair for remote users.
  • Supports end-users on various types of software programs to ensure they work efficiently and effectively in fulfilling business objectives.
  • Installs, diagnoses, repairs, maintains and upgrades all PC hardware and equipment to ensure optimal workstation performance.
  • Provides Service Desk Call Center and deskside support.
  • Assesses the need for and implements performance upgrades to PC boxes including the installation hardware and software components.
  • Accurately documents instances of equipment or component failure, repair, installation and removal.

Required Experience and Skills:

  • Bachelor's degree in computer science, information technology, telecommunications, engineering, math, science, or a closely related field. An equivalent combination of education and experience is acceptable.
  • 3+ years of experience with system application and analysis. Experience in some of the following: documentation; presentation tools; and project management tools.

Work Location:

This role will work in a hybrid capacity out of our office in Houston, Texas.

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