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Senior Support Manager Jobs in California (NOW HIRING)

LHi Group Ltd

Senior Support Engineer

San Francisco, CA · On-site

$120K - $170K/yr

Senior Support Engineer | San Francisco (Relocation Available) I'm partnering with a fast-growing, profitable AI infrastructure startup that's looking to hire a Senior Support Engineer to join their ...

Lawrence Harvey

Senior Support Engineer

San Francisco, CA · On-site

$120K - $170K/yr

Senior Support Engineer | San Francisco (Relocation Available) I'm partnering with a fast-growing, profitable AI infrastructure startup that's looking to hire a Senior Support Engineer to join their ...

LanceDB

Senior Support Engineer

San Francisco, CA

... managing expectations, and advocating for the customer. * Strong sense of ownership, urgency ... You'll work together on building systems that support next-generation AI workloads, while helping ...

Cohu

Technical Support Manager

San Diego, CA · On-site

Escalate issues to senior management when appropriate. * Prepare and distribute regular reports ... Support department audits such as ISO/ Sarbox. * Support other departments by generating work ...

Cohu

Technical Support Manager

San Diego, CA

Escalate issues to senior management when appropriate. * Prepare and distribute regular reports ... Support department audits such as ISO/ Sarbox. * Support other departments by generating work ...

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Senior Support Manager information

See California salary details

$24K

$78.9K

$153.3K

How much do senior support manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for senior support manager in California is $78,934.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,451.00 and $100,860.00 per year, depending on experience, location, and employer.

What skills do you need to be a senior support manager?

A senior support manager needs strong leadership, communication, and problem-solving skills to oversee support teams and ensure customer satisfaction. They should have experience with support tools, data analysis, and process improvement, often requiring industry-specific knowledge and relevant certifications. Effective time management and the ability to handle complex issues are also essential.

How much do support managers make in the US?

Support managers in the US typically earn between $60,000 and $100,000 annually, with the median salary around $75,000. Salaries vary based on experience, industry, company size, and location, and support managers often require strong communication and leadership skills.

What is the difference between Senior Support Manager vs Customer Support Supervisor?

AspectSenior Support ManagerCustomer Support Supervisor
CredentialsExperience in support management, leadership skills, relevant certificationsCustomer service experience, leadership skills, sometimes certifications
Work EnvironmentOversees support teams, strategic planning, high-level decision makingManages support staff, handles customer issues, team supervision
Employer & Industry UsageTech companies, service providers, large organizationsRetail, telecom, tech firms, customer service centers
Search & Comparison IntentUnderstanding leadership roles in support teamsManaging customer support staff and daily operations

The Senior Support Manager typically holds a higher-level leadership role, focusing on strategic planning and overseeing support teams, while the Customer Support Supervisor manages daily operations and direct customer interactions. Both roles require customer service experience and leadership skills, but the Senior Support Manager often has broader responsibilities and a higher level of decision-making authority.

Infographic showing various Senior Support Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $78,934 per year, or $37.9 per hour.

Senior Support Engineer

LiteLLM AI Gateway

San Francisco, CA • On-site

$120K - $170K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 5 hours ago

Job description

LiteLLM is the world's most popular AI Gateway, trusted by top companies like Adobe, Netflix, and NASA. Our platform empowers developers by providing secure, reliable access to LLMs and adjacent services, and we're looking for an Engineering Manager to lead the team building the leading OSS AI gateway.
About the Role
We're looking for a Senior Support Engineer to own our support queue and drive our customers to success. Because LiteLLM is a developer tool, this person needs to be technical. You'll dig into our customers' issues, understand them deeply, and unblock them.
The core of this role is simple: work the queue, address tickets, and make our customers successful with the product. We're looking for someone who is obsessed with getting to the root cause of problems rather than applying surface-level fixes. The best people in this role understand the real depth of a problem before they solve it.
Responsibilities
  • Own the support queue and work through tickets to drive customers to success
  • Diagnose customer issues and solve for the root cause, not just the symptom
  • Reproduce customer issues in their specific environments
  • Submit pull requests for bug fixes and improvements where needed
  • Act as the technical voice of the customer back to engineering

What We're Looking For
  • Technical depth and real familiarity with the LiteLLM product surface
  • Obsessed with customers and making them successful with the product
  • Obsessed with solving root causes rather than patching over problems
  • Metrics-driven and hardworking, ready to move through a high volume of tickets
  • A strong bias toward understanding problems deeply

Why Join LiteLLM?
  • Fast-paced growth environment with deep technical ownership.
  • Competitive salary, health, dental, and vision benefits, 401k plan with 3.5% match.

Apply