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Senior Support Manager Jobs in California (NOW HIRING)

OpenAI

Senior Support Specialist, Ads

San Francisco, CA · On-site

$130 - $180/hr

About the Role We're looking for a Senior Advertiser Support Specialist to help build and scale ... Thrive in ambiguity, learn quickly, manage competing priorities, and bring a humble, service ...

OpenAI

Senior Support Specialist, Ads

San Francisco, CA · On-site

$189K - $280K/yr

About the Role We're looking for a Senior Advertiser Support Specialist to help build and scale ... Thrive in ambiguity, learn quickly, manage competing priorities, and bring a humble, service ...

Fivetran, Inc.

Senior Support Data Analyst

Oakland, CA · On-site

$178 - $223/hr

About the Role We're looking for a Senior Support Data Analyst to join the dbt charts team and help ... management, solutions engineering, analytics engineering, or a similar customer-facing technical ...

Fivetran

Senior Support Data Analyst

Oakland, CA · On-site

$98K - $124K/yr

About the Role We're looking for a Senior Support Data Analyst to join the dbt charts team and help ... management, solutions engineering, analytics engineering, or a similar customer-facing technical ...

Red Bull

Field Support Manager

Santa Monica, CA · On-site

Collaborate with senior management to align sales strategies with overall business KPIs. Present ... Support product innovation and commercialization strategies. Implement best practice tools, monitor ...

Danaher

Application Support Consultant

Brea, CA · On-site

$85 - $95/hr

This position reports to the Senior Support Manager and is part of the IT Global Business Systems Support Team located in Brea, CA or New Brighton, MN and will be an on-site role. In this role, you ...

Danaher

Application Support Consultant

Brea, CA · On-site

$85 - $95/hr

This position reports to the Senior Support Manager and is part of the IT Global Business Systems Support Team located in Brea, CA or New Brighton, MN and will be an on-site role. In this role, you ...

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Senior Support Manager information

See California salary details

$24K

$78.9K

$153.3K

How much do senior support manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for senior support manager in California is $78,934.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,451.00 and $100,860.00 per year, depending on experience, location, and employer.

What is the difference between Senior Support Manager vs Customer Support Supervisor?

AspectSenior Support ManagerCustomer Support Supervisor
CredentialsExperience in support management, leadership skills, relevant certificationsCustomer service experience, leadership skills, sometimes certifications
Work EnvironmentOversees support teams, strategic planning, high-level decision makingManages support staff, handles customer issues, team supervision
Employer & Industry UsageTech companies, service providers, large organizationsRetail, telecom, tech firms, customer service centers
Search & Comparison IntentUnderstanding leadership roles in support teamsManaging customer support staff and daily operations

The Senior Support Manager typically holds a higher-level leadership role, focusing on strategic planning and overseeing support teams, while the Customer Support Supervisor manages daily operations and direct customer interactions. Both roles require customer service experience and leadership skills, but the Senior Support Manager often has broader responsibilities and a higher level of decision-making authority.

How much do support managers make in the US?

Support managers in the US typically earn between $60,000 and $100,000 annually, with the median salary around $75,000. Salaries vary based on experience, industry, company size, and location, and support managers often require strong communication and leadership skills.

What skills do you need to be a senior support manager?

A senior support manager needs strong leadership, communication, and problem-solving skills to oversee support teams effectively. They should have experience in customer service, technical knowledge relevant to their industry, and proficiency with support tools and data analysis. Additionally, skills in conflict resolution, process improvement, and team development are essential for success in this role.

What cities in California are hiring for Senior Support Manager jobs?

Cities in California with the most Senior Support Manager job openings:

Infographic showing various Senior Support Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $78,934 per year, or $37.9 per hour.

Senior Technical Support Engineer

Madrona Venture Labs

San Carlos, CA • On-site

$95 - $135/hr

Other

Posted 2 days ago

New

Job description

Responsibilities
  • Serve as the primary liaison between R&D, Product Support, and internal experimentalist teams to ensure clear, timely communication on instrument and assay issues
  • Act as first point of contact for technical inquiries from internal users, including questions about product usage, instrument performance, and assay protocols
  • Triage, prioritize, and track all incoming support requests through the Jira ticketing system; ensure issues are routed to the appropriate teams and resolved within established timelines
  • Resolve Tier 1 issues directly whenever possible, escalating to senior support engineers or R&D as appropriate
  • Own standard assay coordination: ensure coverage for assay execution, assist with data analysis, elevate failures, and organize cross‑functional discussions when needed
  • Implement and maintain a formal complaint‑handling process to ensure issues are logged, tracked, and escalated to the appropriate stakeholders in an organized manner
  • Coordinate support activities including scheduling, prioritization, and follow‑through to maximize instrument uptime and utilization
  • Perform basic troubleshooting of hardware, software, fluidic, and assay‑related issues; document findings clearly in Jira and internal tracking systems
  • Contribute to root cause identification by capturing field and lab observations and feeding structured feedback to Engineering and Product teams
  • Create and maintain troubleshooting guides, support procedures, assay coordination protocols, and knowledge base articles
  • Follow complaint handling, nonconformance, and CAPA processes; ensure support activities comply with company quality system requirements
  • Support the development and transition to scalable support processes including published dashboards, standardized escalation paths, and improved uptime tracking
  • Partner with Engineering, Manufacturing, and Applications teams to communicate recurring issues and inform product improvement
  • Assist in validating fixes, service bulletins, and design changes as directed by senior engineering staff
Requirements
  • Bachelor’s degree in Biology, Biochemistry, Bioengineering, or a related technical field
  • 5+ years of experience in a technical support role, preferably in biotech, life sciences, or analytical instrumentation
  • Hands‑on experience with laboratory instrumentation and assay workflows; familiarity with proteomics, genomics, or similar platforms is a plus
  • Experience using Jira or similar ticketing and issue‑tracking systems for support management
  • Strong troubleshooting and structured problem‑solving skills; ability to diagnose and resolve technical issues independently or with minimal guidance
  • Excellent written and verbal communication skills; comfortable interfacing with scientists, engineers, and cross‑functional stakeholders
  • Highly organized with the ability to manage multiple open issues simultaneously in a fast‑paced environment
  • Familiarity with quality management systems, complaint handling, and nonconformance processes preferred
  • Proficiency with standard data analysis tools (e.g., Excel, Python, or similar); ability to assist with basic experimental data review
  • Ability to work both independently and collaboratively across teams; comfortable with ambiguity and evolving processes
  • Willingness to be hands‑on in a lab environment and engage directly with instruments and assay execution as needed
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