Build and maintain relationships with senior stakeholders, downstream consumers, IT partners, and development teams globally. * Mentor and manage a high-performing production support team, promoting ...
Build and maintain relationships with senior stakeholders, downstream consumers, IT partners, and development teams globally. * Mentor and manage a high-performing production support team, promoting ...
Build and maintain relationships with senior stakeholders, downstream consumers, IT partners, and development teams globally. * Mentor and manage a high-performing production support team, promoting ...
Build and maintain relationships with senior stakeholders, downstream consumers, IT partners, and development teams globally. * Mentor and manage a high-performing production support team, promoting ...
The Role: IT Business Applications team is seeking an Senior Support Administrator (Salesforce) to ... All aspects of user and license management including new user setup/deactivation, roles, profiles ...
The Role: IT Business Applications team is seeking an Senior Support Administrator (Salesforce) to ... All aspects of user and license management including new user setup/deactivation, roles, profiles ...
... with senior stakeholders, downstream consumers, IT partners, and development teams globally. • Mentor and manage a high-performing production support team, promoting continuous improvement ...
... with senior stakeholders, downstream consumers, IT partners, and development teams globally. • Mentor and manage a high-performing production support team, promoting continuous improvement ...
Senior Associate, MES Support Analyst
Salt Lake City, UT · On-site
$73K - $136K/yr
Senior Associate, MES Support Analyst Job Code: 39846 Job Location: (On Site) Salt Lake City, UT ... Participate in change management activities and user acceptance testing for MES enhancements.
Senior Associate, MES Support Analyst
Salt Lake City, UT · On-site
$73K - $136K/yr
Senior Associate, MES Support Analyst Job Code: 39846 Job Location: (On Site) Salt Lake City, UT ... Participate in change management activities and user acceptance testing for MES enhancements.
Senior Associate, MES Support Analyst Job Code: 39846 Job Location: (On Site) Salt Lake City, UT ... Participate in change management activities and user acceptance testing for MES enhancements.
Senior Associate, MES Support Analyst Job Code: 39846 Job Location: (On Site) Salt Lake City, UT ... Participate in change management activities and user acceptance testing for MES enhancements.
Senior Professional Staff Support - Protocol & Awards with Security Clearance
Hill Air Force Base, UT · On-site
$88K - $149K/yr
BAE Systems is seeking an exceptional Senior Professional Support Staff member for an exciting ... Time management skills and ability to manage multiple tasks to completion by suspense dates
Senior Professional Staff Support - Protocol & Awards with Security Clearance
Hill Air Force Base, UT · On-site
$88K - $149K/yr
BAE Systems is seeking an exceptional Senior Professional Support Staff member for an exciting ... Time management skills and ability to manage multiple tasks to completion by suspense dates
We are currently seeking a Senior Microsoft 365 and Support Services Professionals to join our team ... Deployment and Management of Microsoft desktop Infrastructure * Routine Maintenance with desktops ...
We are currently seeking a Senior Microsoft 365 and Support Services Professionals to join our team ... Deployment and Management of Microsoft desktop Infrastructure * Routine Maintenance with desktops ...
We are currently seeking a Senior Microsoft 365 and Support Services Professionals to join our team ... Deployment and Management of Microsoft desktop Infrastructure * Routine Maintenance with desktops ...
We are currently seeking a Senior Microsoft 365 and Support Services Professionals to join our team ... Deployment and Management of Microsoft desktop Infrastructure * Routine Maintenance with desktops ...
Supports Pro and Installed Sales performance by identifying training and talent gaps based on data ... Experience working closely with senior leadership (VP and above). * 2 Years of Management in retail ...
Supports Pro and Installed Sales performance by identifying training and talent gaps based on data ... Experience working closely with senior leadership (VP and above). * 2 Years of Management in retail ...
About the role The Senior Manager of Customer Support at Human Interest plays a critical role in driving operational excellence and world-class service by leading a high-performing team of Support ...
About the role The Senior Manager of Customer Support at Human Interest plays a critical role in driving operational excellence and world-class service by leading a high-performing team of Support ...
About the role The Senior Manager of Customer Support at Human Interest plays a critical role in driving operational excellence and world-class service by leading a high-performing team of Support ...
About the role The Senior Manager of Customer Support at Human Interest plays a critical role in driving operational excellence and world-class service by leading a high-performing team of Support ...
IT Support Engineer
Lehi, UT · On-site
Help with setup of networks as needed (you'll have some senior support for this) * Onboard ... Be detail oriented to properly track requests for help and manage them to completion. * Must have ...
IT Support Engineer
Lehi, UT · On-site
Help with setup of networks as needed (you'll have some senior support for this) * Onboard ... Be detail oriented to properly track requests for help and manage them to completion. * Must have ...
IT Support Engineer
Lehi, UT · On-site
Help with setup of networks as needed (you'll have some senior support for this) * Onboard ... Be detail oriented to properly track requests for help and manage them to completion. * Must have ...
Quick apply
IT Support Engineer
Lehi, UT · On-site
Help with setup of networks as needed (you'll have some senior support for this) * Onboard ... Be detail oriented to properly track requests for help and manage them to completion. * Must have ...
IT Support Engineer
Lehi, UT · On-site
Help with setup of networks as needed (youll have some senior support for this) * Onboard employees ... Be detail oriented to properly track requests for help and manage them to completion. * Must have ...
Quick apply
IT Support Engineer
Lehi, UT · On-site
Help with setup of networks as needed (youll have some senior support for this) * Onboard employees ... Be detail oriented to properly track requests for help and manage them to completion. * Must have ...
Help with setup of networks as needed (you'll have some senior support for this) * Onboard ... Be detail oriented to properly track requests for help and manage them to completion. * Must have ...
Help with setup of networks as needed (you'll have some senior support for this) * Onboard ... Be detail oriented to properly track requests for help and manage them to completion. * Must have ...
Senior Logistics Manager
Hill Air Force Base, UT · On-site
$125K - $130K/yr
McBride Consulting is recruiting for a Senior Logistics Manager to support the Air Force Life Cycle Management Center/PEO Digital Directorate (AFLCMC/ESDI). The Air Force Program Execution Office for ...
Quick apply
Senior Logistics Manager
Hill Air Force Base, UT · On-site
$125K - $130K/yr
McBride Consulting is recruiting for a Senior Logistics Manager to support the Air Force Life Cycle Management Center/PEO Digital Directorate (AFLCMC/ESDI). The Air Force Program Execution Office for ...
Senior Logistics Manager
UT · On-site
McBride Consulting is recruiting for a Senior Logistics Manager to support the Air Force Life Cycle Management Center/PEO Digital Directorate (AFLCMC/ESDI).The Air Force Program Execution Office for ...
Senior Logistics Manager
UT · On-site
McBride Consulting is recruiting for a Senior Logistics Manager to support the Air Force Life Cycle Management Center/PEO Digital Directorate (AFLCMC/ESDI).The Air Force Program Execution Office for ...
... management, commissions and accounting platform * Quickly identifying and escalating customer and product issues to Sr Support Reps or Team Lead and other departments or Support teams as appropriate
... management, commissions and accounting platform * Quickly identifying and escalating customer and product issues to Sr Support Reps or Team Lead and other departments or Support teams as appropriate
Highly skilled and experience senior support individual contributor. Works autonomously. Acts as a ... and executive management * Perform detailed schedule, risk, and continuous improvement-based ...
Highly skilled and experience senior support individual contributor. Works autonomously. Acts as a ... and executive management * Perform detailed schedule, risk, and continuous improvement-based ...
Senior Support Manager information
What skills do you need to be a senior support manager?
A senior support manager needs strong leadership, communication, and problem-solving skills to oversee support teams and ensure customer satisfaction. They should have experience with support tools, data analysis, and process improvement, often requiring industry-specific knowledge and relevant certifications. Effective time management and the ability to handle complex issues are also essential.
How much do support managers make in the US?
Support managers in the US typically earn between $60,000 and $100,000 annually, with the median salary around $75,000. Salaries vary based on experience, industry, company size, and location, and support managers often require strong communication and leadership skills.
What is the difference between Senior Support Manager vs Customer Support Supervisor?
| Aspect | Senior Support Manager | Customer Support Supervisor |
|---|---|---|
| Credentials | Experience in support management, leadership skills, relevant certifications | Customer service experience, leadership skills, sometimes certifications |
| Work Environment | Oversees support teams, strategic planning, high-level decision making | Manages support staff, handles customer issues, team supervision |
| Employer & Industry Usage | Tech companies, service providers, large organizations | Retail, telecom, tech firms, customer service centers |
| Search & Comparison Intent | Understanding leadership roles in support teams | Managing customer support staff and daily operations |
The Senior Support Manager typically holds a higher-level leadership role, focusing on strategic planning and overseeing support teams, while the Customer Support Supervisor manages daily operations and direct customer interactions. Both roles require customer service experience and leadership skills, but the Senior Support Manager often has broader responsibilities and a higher level of decision-making authority.
Full-time
Re-posted 3 days ago
Morgan Stanley rating
8.3
Based on 154 frontline employees who took The Breakroom Quiz
38th of 150 rated financial services
Job description
In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Lead Software Production Management & Reliability Engineering] position at Vice President level, which is part of the job family responsible for overseeing the production environment, ensuring the operational reliability of deployed software, and implementing strategies to optimize performance and minimize downtime.
Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.
Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on.
Position Description:
We are seeking an experienced Production Support Manager to join our Global Operations Reliability and Production Engineering team in South Jordan, Utah. The successful candidate will represent and manage critical incidents across a diverse portfolio of over 1,000 applications, ensuring stability, performance, and regulatory compliance for internal and external clients. This role requires both technical and business acumen, exceptional communication skills, and flexibility to operate in a dynamic, high-pressure environment, including rotational on-call and weekend coverage.
The Production Support Manager will provide strategic leadership for complex distributed and cloud platforms, champion incident and problem management, drive automation and reliability initiatives, and build strong relationships with senior stakeholders. The ideal candidate will be a proactive, hands-on leader who excels at mastering innovative technologies and processes, fostering a culture of continuous improvement, and influencing technology and business decisions across the firm.
What you'll do in the role:
What you'll bring to the role:
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.
For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.
Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.
Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on.
Position Description:
We are seeking an experienced Production Support Manager to join our Global Operations Reliability and Production Engineering team in South Jordan, Utah. The successful candidate will represent and manage critical incidents across a diverse portfolio of over 1,000 applications, ensuring stability, performance, and regulatory compliance for internal and external clients. This role requires both technical and business acumen, exceptional communication skills, and flexibility to operate in a dynamic, high-pressure environment, including rotational on-call and weekend coverage.
The Production Support Manager will provide strategic leadership for complex distributed and cloud platforms, champion incident and problem management, drive automation and reliability initiatives, and build strong relationships with senior stakeholders. The ideal candidate will be a proactive, hands-on leader who excels at mastering innovative technologies and processes, fostering a culture of continuous improvement, and influencing technology and business decisions across the firm.
What you'll do in the role:
- Provide strategic leadership and oversight for complex distributed and cloud platforms, ensuring operational excellence and regulatory compliance.
- Lead and manage critical incidents, ensuring timely resolution and effective communication with executive management and business stakeholders.
- Troubleshoot and resolve issues across hardware, software, application, network, and cloud stacks.
- Build and maintain relationships with senior stakeholders, downstream consumers, IT partners, and development teams globally.
- Mentor and manage a high-performing production support team, promoting continuous improvement, learning, and resilience.
- Drive automation, toil reduction, and enhancements in observability, monitoring, and reliability across platforms.
- Own and evolve documentation, knowledge sharing, and best practices for global teams.
- Collaborate with development and infrastructure teams to resolve support issues and implement reliability solutions.
- Represent production support in executive forums, influencing technology and business decisions.
- Operate in a 'follow-the-sun' support model, with rotational on-call and weekend coverage.
- Develop and implement programs to establish and enhance reliability and production management practices in the department.
- Function as a buffer between support and development teams, reducing escalations and resolving issues within production management.
- Support end users and business functions in day-to-day operations.
What you'll bring to the role:
- Bachelor of Computer Science, Engineering, or a related field.
- Minimum 8+ years of hands-on experience in Production Support, Production Management, or a similar technical leadership role.
- Proven people management and team leadership experience.
- Strong working knowledge of UNIX/Linux operating systems, scripting languages (e.g., Shell, Python, Perl, JavaScript), and relational databases (e.g., Sybase, DB2, SQL, Postgres, Snowflake, MongoDB).
- Experience troubleshooting large-scale distributed applications and managing critical incidents.
- Hands-on experience supporting applications deployed on cloud platforms, particularly Azure.
- Expertise in analyzing, debugging, and troubleshooting complex applications, infrastructure, and database issues.
- Excellent and confident communicator, able to manage high-pressure environments and executive-level communication.
- Flexibility in working hours, including rotational on-call and weekend coverage.
- Experience supporting financial industry systems is highly valued.
- Knowledge of ITIL, SDLC, and Agile development practices.
- Experience with cloud/distributed computing technologies and certifications is a plus.
- Familiarity with modern observability and monitoring tools (e.g., Azure Monitor, AppInsights, Prometheus, Grafana, Datadog, Kubernetes, Docker, Ansible).
- Experience using and configuring DevOps tooling (e.g., Terraform), and in instrumenting application endpoints for logging, metrics, and events.
- Strong documentation and knowledge-sharing skills.
- Experience in implementing reliability engineering and production management program
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.
For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.
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