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Senior Support Engineer Jobs in Decatur, GA (NOW HIRING)

Frazier & Deeter

Production Support Engineer

Atlanta, GA · On-site

$40.50 - $52.75/hr

Provide day-to-day support for internally built tools, automations, integrations, and AI-enabled capabilities under the guidance of the Senior Production Support Engineer. * Monitor production ...

Frazier & Deeter

Production Support Engineer

Atlanta, GA · Hybrid

$40.50 - $52.75/hr

Provide day-to-day support for internally built tools, automations, integrations, and AI-enabled capabilities under the guidance of the Senior Production Support Engineer. * Monitor production ...

Finastra

Expert ACH Support Engineer

Atlanta, GA · Hybrid

The Expert ACH Engineer is a senior individual contributor role within the Payments Customer Support organization. This role provides advanced functional and technical support for Finastra Payments ...

Credigy

Production Support Engineer

Norcross, GA · On-site

$39.50 - $51.25/hr

This role is responsible for supporting, monitoring, troubleshooting, and improving production data ... Complex architectural or high-severity issues would be escalated to senior engineers as appropriate.

Credigy

Production Support Engineer

Norcross, GA

$39.50 - $51.25/hr

Credigy is seeking a Production Support Engineer to join our Data and Automation team. This role is ... Complex architectural or high-severity issues would be escalated to senior engineers as appropriate.

New

Cajun Funding Corp

IT Support Engineer

Atlanta, GA · On-site

$85 - $120/hr

In this senior role, the engineer will serve as a subject matter expert, mentor junior staff, lead ... Technical Support & Troubleshooting: Proven ability to support both onsite and remote users across ...

New

Church's Chicken

IT Support Engineer

Atlanta, GA · On-site

In this senior role, the engineer will serve as a subject matter expert, mentor junior staff, lead ... Technical Support & Troubleshooting: * Proven ability to support both onsite and remote users ...

nLeague

Technical support

Atlanta, GA · On-site

Job ID: 799594 IT Senior Support Specialist 3 Location: 600 West Peachtree St. Atlanta GA. 30308 ... Java or Other programming languages * JavaScript * Groovy Script * XML * SQL * PL SQL * Oracle ...

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Senior Support Engineer information

See Decatur, GA salary details

$22K

$100.8K

$155.2K

How much do senior support engineer jobs pay per year?

As of Aug 19, 2026, the average yearly pay for senior support engineer in Decatur, GA is $100,820.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,600.00 and $121,600.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What are popular job titles related to Senior Support Engineer jobs in Decatur, GA?

For Senior Support Engineer jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Senior Support Engineer jobs in Decatur, GA look for?

The top searched job categories for Senior Support Engineer jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Senior Support Engineer jobs?

Cities near Decatur, GA with the most Senior Support Engineer job openings:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $100,820 per year, or $48.5 per hour.

Senior Application Support Engineer

campus4tech

Atlanta, GA • On-site

Full-time

Re-posted 14 days ago

Job description

Job Title: Senior Application Support Engineer
Job Location: Atlanta GA 30308
Job Mode: Hybrid (1 Day onsite, 4 days WFH)
Contract Duration: 13 Months
Local Candidates are only preferred
Must Have Skills
  • Technical front end and back end 3rd party software support
  • Agile Assets/Trimble Asset Management System Support
  • JavaScript and Groovy Script
  • Database development with MS SQL and Oracle and knowledge of Oracle PL/SQL, and T-SQL

Qualifications:
• High school diploma or GED AND Two years of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.
Experience
Minimum 5+ years' experience providing both frontend and backend technical support for 3rd party application products, including deployment/implementation, application modification, and application error debugging. Experience working with Java based 3rd party web applications is a plus.
Experience providing support for Agile Assets/Trimble Asset Management system is strongly desired.
Demonstrable skill and hands on experience in diagnosing and resolving application issues, application deployment, application configuration, scripting, performing data analysis, writing SQL and stored procedures.
Programming Language: Java, JavaScript, Groovy Script, XML, SQL, PL/SQL and Oracle databases

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