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Senior Support Engineer Jobs in Dallas, GA (NOW HIRING)

Unifi

Senior IT Support Engineer

Atlanta, GA · On-site

General information Job Title Senior IT Support Engineer Date Tuesday, July 28, 2026 Entity Unifi Aviation, LLC Posting City Atlanta Posting State Georgia Exempt or Non-Exempt Position Exempt Shift A.

Frazier & Deeter

Production Support Engineer

Atlanta, GA · On-site

$40.50 - $52.75/hr

Provide day-to-day support for internally built tools, automations, integrations, and AI-enabled capabilities under the guidance of the Senior Production Support Engineer. * Monitor production ...

Frazier & Deeter

Production Support Engineer

Atlanta, GA · Hybrid

$40.50 - $52.75/hr

Provide day-to-day support for internally built tools, automations, integrations, and AI-enabled capabilities under the guidance of the Senior Production Support Engineer. * Monitor production ...

Finastra

Expert ACH Support Engineer

Atlanta, GA · Hybrid

The Expert ACH Engineer is a senior individual contributor role within the Payments Customer Support organization. This role provides advanced functional and technical support for Finastra Payments ...

Smarsh

Sr. Technical Support Engineer I

Atlanta, GA · On-site

$105K - $115K/yr

Summary Weare looking for expert level Technical Support Engineering individual providing industry-best service to customers and partners using Smarsh products and services. Recognized technical ...

Smarsh

Sr. Technical Support Engineer I

Atlanta, GA

Summary Weare looking for expert level Technical Support Engineering individual providing industry-best service to customers and partners using Smarsh products and services. Recognized technical ...

Church's Chicken

IT Support Engineer

Atlanta, GA · On-site

In this senior role, the engineer will serve as a subject matter expert, mentor junior staff, lead ... Technical Support & Troubleshooting: * Proven ability to support both onsite and remote users ...

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All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Dallas, GA

Senior Support Engineer information

See Dallas, GA salary details

$20.3K

$93.3K

$143.6K

How much do senior support engineer jobs pay per year?

As of Aug 9, 2026, the average yearly pay for senior support engineer in Dallas, GA is $93,291.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,600.00 and $112,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

What cities near Dallas, GA are hiring for Senior Support Engineer jobs? Cities near Dallas, GA with the most Senior Support Engineer job openings:
Senior Support Engineer jobs near you

Senior Production Support Engineer

Frazier & Deeter

Atlanta, GA • On-site

Full-time

Posted 5 days ago

Job description

Join Frazier & Deeter and be a part of a rapidly growing Top 50 accounting & advisory firm that has been repeatedly named a Best Firm to Work For, a Best Firm for Women and a Pacesetter firm among U.S. accounting firms. With several offices across the U.S., UK, and India, there is a spot for you!
We serve clients of all sizes across the United States and the globe, with a suite of services that grow every year. Our growth mindset and entrepreneurial environment translates into variety and opportunity for our people.
At Frazier & Deeter, we're committed to training, mentoring, and developing our staff members. With our emphasis on Investing in Relationships to Make a Difference and a Firmwide Focus on Inclusion, we help each other grow in every aspect of life.
Job Summary:
At Frazier & Deeter, our technology solutions play a critical role in supporting our people, clients, and continued growth. We are seeking a Senior Production Support Engineer to serve as a technical leader responsible for maintaining the stability, performance, and reliability of internally developed applications, automations, integrations, and AI-enabled solutions. This role combines complex problem-solving, operational excellence, and cross-functional collaboration to ensure our technology ecosystem delivers a seamless experience for users across the firm.
Duties & Responsibilities:
  • Provide front-line senior support for internally built tools, automations, AI-enabled capabilities, integrations, and data workflows.
  • Serve as a technical peer to the development team by reviewing logs, diagnosing issues, identifying root cause, and recommending durable fixes.
  • Create monitoring, alerting, operational runbooks, and support procedures for production applications and automations.
  • Triage user issues, distinguish break-fix support from enhancement requests, and translate recurring issues into requirements for development and business analyst teams.
  • Provide white-glove post-cutover support for newly acquired teams after system migrations.
  • Mentor the junior Production Support Engineer and establish quality standards for the support function.
  • Help protect developer capacity by absorbing support work that the service desk is not positioned to handle.

Education & Experience:
  • Senior engineer with 5+ years experience in software development, application support, or integration support.
  • Bachelor's degree in a related field preferred; relevant experience may be considered in lieu of a degree.
  • Ability to read logs, troubleshoot APIs, diagnose automation issues, and identify root causes across multiple systems.
  • Understanding of AI platforms, automations, Copilot, Claude, APIs, Salesforce, Certinia, or similar enterprise platforms preferred.
  • Familiarity with SDLC, defect triage, monitoring, alerting, support documentation, and production support practices.
  • Strong written communication skills and ability to document technical issues clearly for developers and business users.
  • Ability to operate calmly during post-cutover stabilization and high-pressure support windows.

#LI - hybrid

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