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Senior Support Engineer Jobs in Decatur, GA (NOW HIRING)

Syska Hennessy Group

Mechanical Engineer I

Atlanta, GA · Hybrid

Coordination with the designs of other trades (architectural, engineering / internal, and external) under the guidance of more senior * Support the design and engineering efforts of systems for new ...

Socket.dev

Mechanical Engineer I

Atlanta, GA · On-site

Coordination with the designs of other trades (architectural, engineering / internal, and external) under the guidance of more senior * Support the design and engineering efforts of systems for new ...

New

Syska Hennessy Group

Mechanical Engineer I

Atlanta, GA · On-site

Coordination with the designs of other trades (architectural, engineering / internal, and external) under the guidance of more senior * Support the design and engineering efforts of systems for new ...

Syska Hennessy Group

Mechanical Engineer I

Atlanta, GA · Hybrid

Coordination with the designs of other trades (architectural, engineering / internal, and external) under the guidance of more senior * Support the design and engineering efforts of systems for new ...

Atlas

Sr. Geotechnical Engineer

Roswell, GA · On-site

Senior Geotechnical Engineer 4 Atlas is hiring a Senior Geotechnical Engineer 4 to join our team in ... Support engineering teams through coordination, technical guidance, and project execution You'll ...

QGenda

QGenda Technical Engineer

Atlanta, GA · Hybrid

... senior engineers to resolve cases efficiently. This role builds the foundation for technical ... Independently manages a diverse workload of support cases and complex project assignments ...

Patientco

Senior Data Engineer

Atlanta, GA · On-site

$101K - $138K/yr

ABOUT THIS POSITION Waystar is seeking a highly skilled Senior Data Engineer to join our Business ... Support semantic modeling and reporting initiatives across business domains * Contribute to the ...

Crew Career Center

Senior Data Engineer

Atlanta, GA

$101K - $138K/yr

ABOUT THIS POSITION Waystar is seeking a highly skilled Senior Data Engineer to join our Business ... Support semantic modeling and reporting initiatives across business domains * Contribute to the ...

Microsoft

Senior Customer Experience Engineer

Atlanta, GA · On-site

$100K - $138K/yr

We anticipate and solve customer support needs by amplifying the voice of the customer within ... As a Senior Security Customer Experience Engineer, you'll serve as a trusted advisor and ...

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All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Decatur, GA

Senior Support Engineer information

See Decatur, GA salary details

$22K

$100.8K

$155.2K

How much do senior support engineer jobs pay per year?

As of Sep 13, 2026, the average yearly pay for senior support engineer in Decatur, GA is $100,820.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,600.00 and $121,600.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What are popular job titles related to Senior Support Engineer jobs in Decatur, GA?

For Senior Support Engineer jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Senior Support Engineer jobs in Decatur, GA look for?

The top searched job categories for Senior Support Engineer jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Senior Support Engineer jobs?

Cities near Decatur, GA with the most Senior Support Engineer job openings:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $100,820 per year, or $48.5 per hour.

Mainframe Security Support Engineer, TSS , C, JCL, REX, Shell, Autosys 12+ Mths Con REMOTE

Alpharetta, GA • Remote

ZnA Inc
See more jobs at ZnA Incexternal

$50.25 - $64.50/hr

Contractor

Re-posted 17 days ago

Job description

Level 3 ( 5 to 8 years of exp)
 
Mainframe Security Support Engineer, TSS , C, JCL, REX, Shell, Autosys 12+ Mths Con REMOTE
 
 
ROLE : Mainframe Security Support Engineer with TSS internals experise, batch and reporting languages (C, JCL, and REXX), Shell Scripting for Autosys, RACF, z/OS 12+ Mths Con Alpharetta, GA
 
 
Loc: REMOTE
 
 
Dur: 12+ Months Cont
 
 
Description:
 
Security Support Engineer: Mainframe Security Tooling Team
Enterprise Technology & Services (ETS) delivers shared technology services for the Firm supporting all business applications and end users. ETS provides capabilities for all stages of the firm's software development lifecycle, enabling productive coding, functional and integration testing, application releases, and ongoing monitoring and support for over 3,000 production applications.
The Mainframe Computing Security team in ETS is responsible for engineering and managing various mainframe authentication and authorization systems. This position is for a senior engineer in Tooling and Project team responsible to design and execute projects aligned to TopSecret security products and other platform integration solutions. The ideal candidate will be working closely with other infrastructure teams (CICS, Systems Programming, Db2, etc.) and business supporting technologists. The candidate should have a strong analytical, organizational and communication skills. The role requires periodic on-call support and maintenance outside of normal working hours as needed to support and resolve security issues.
Duties and responsibilities will include but are not limited to the following:
• Engineering support of MS Mainframe Security products (CA/Broadcom-TSS, CA/Broadcom-Compliance Manager, IBM-RACF, IBM-ZSecure suite, TSS Admin Express) and project initiatives
• Design / support Firm’s mainframe initiatives related to encryption, authentication, and authorization (Kerberos, Digital Certificates, Encryption, Pass tickets, and entitlement provision)
• Interaction with technology teams such as Systems Programming, DBA, CICS/MQ Support, etc.
• Scheduling/coordination and post implementation validation of software/OS upgrades/patches
• Leverage new technology features within new releases of security software products currently installed and integrate into our environment.
• Develop technical solutions to business problems based upon security best practices.
• Develop automation, tooling, reports, utilities, and batch programs.
• Troubleshoot and track issue tickets with various vendors.
• Participate in an on-call rotation and address questions / issues.
• Coordinate with Security Management team to review security proposals and assess technical feasibility.
Qualifications
Required
• College graduate with 5+ years related work experience on the mainframe
• Experience with Mainframe security software configuration/ internals (Broadcom/CA-TSS)
• Ability to program in a command Mainframe batch and reporting languages (C, JCL, and REXX)
• Experience with distributed technology (such as: UNIX, USS file systems)
• Experience with z/OS utilities and facilities (such as: ISPF, TSO, SDSF, JES)
• Experience with database technology (such as: Sybase, DB2, SQL)
• Capable of working independently with limited oversight
• Good project planning, organization, time management skills and ability to multi-task
• MS Office business application experience (Excel, Word, Access, Power Point)
• Excellent verbal and written communication skills
• Must be a team player and foster a team first environment and culture
Desired
• Knowledge of PKI and experience working with the implementation and support of digital certificates, Kerberos, SSL, SSH Knowledge of PERL, shell scripting, OpenSSL, SSH.
• Systems Programming skills (such as: SMP, SYS1 datasets, assembler language programming)
• Mainframe Network knowledge
• Experience with middleware (such as: MQ Series, etc.)