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Senior Support Engineer Jobs in Dacula, GA (NOW HIRING)

Montra

Senior Support Engineer

Atlanta, GA · On-site

Who You Are Montra is looking for a Senior Support Engineer to own the issues that don't have an easy answer. You'll be the technical escalation point for our support team - the person Tier 1/2 ...

ExtensisHR

Senior Support Engineer

Atlanta, GA

Montra is looking for a Senior Support Engineer to own the issues that don't have an easy answer. You'll be the technical escalation point for our support team -- the person Tier 1/2 engineers turn ...

Montra

Senior Support Engineer

Atlanta, GA

Who You Are Montra is looking for a Senior Support Engineer to own the issues that don't have an easy answer. You'll be the technical escalation point for our support team - the person Tier 1/2 ...

Montra

Senior Support Engineer

Atlanta, GA · On-site

$90 - $130/hr

Who You Are Montra is looking for a Senior Support Engineer to own the issues that don't have an easy answer. You'll be the technical escalation point for our support team -- the person Tier 1/2 ...

Montra

Senior Support Engineer

Atlanta, GA · On-site

Who You Are Montra is looking for a Senior Support Engineer to own the issues that don't have an easy answer. You'll be the technical escalation point for our support team - the person Tier 1/2 ...

Unifi

Senior IT Support Engineer

Atlanta, GA · On-site

General information Job Title Senior IT Support Engineer Date Tuesday, July 28, 2026 Entity Unifi Aviation, LLC Posting City Atlanta Posting State Georgia Exempt or Non-Exempt Position Exempt Shift A.

Saviynt

Senior Support Account Manager

Atlanta, GA · On-site

$140 - $160/hr

The Support Account Manager (SAM) or Senior Support Account Manager (Sr. SAM) will manage customer ... and Engineering to influence the Saviynt roadmap. * Net Promoter Score: Drive the customer ...

Frazier & Deeter

Production Support Engineer

Atlanta, GA · On-site

$40.50 - $52.75/hr

Provide day-to-day support for internally built tools, automations, integrations, and AI-enabled capabilities under the guidance of the Senior Production Support Engineer. * Monitor production ...

Continuserve

Senior Desktop Support Engineer

Buford, GA · On-site

The Senior Desktop Support Engineer will be responsible for delivering day-to-day desktop support on-site at a client location five days per week, with additional support provided via remote access ...

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All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Dacula, GA

Senior Support Engineer information

See Dacula, GA salary details

$20.7K

$95K

$146.3K

How much do senior support engineer jobs pay per year?

As of Aug 23, 2026, the average yearly pay for senior support engineer in Dacula, GA is $95,016.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $114,600.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What cities near Dacula, GA are hiring for Senior Support Engineer jobs?

Cities near Dacula, GA with the most Senior Support Engineer job openings:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Dacula, GA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, 7% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $95,016 per year, or $45.7 per hour.

Senior Support Engineer

Montra

Atlanta, GA • On-site

Other

Posted 18 days ago

Job description

Who We Are
Montra is an Atlanta-based managed IT services provider (MSP) built for how companies work today - distributed, hybrid, and running on technology that never stops changing. We combine AI-powered automation with hands-on IT expertise to manage our clients' people, devices, applications, and security, faster and more reliably than traditional MSPs. Our Via platform integrates with the tools our clients already use, so onboarding, offboarding, device management, and SaaS access happen automatically instead of manually.
We're SOC 2 Type II certified, HIPAA compliant, and have landed on the Inc. 5000 list of fastest-growing private companies two years running. We're looking for smart, motivated people with upbeat energy and a real passion for serving our customers well - people who want to get things done, but who are also curious enough to find new ways to automate and accelerate the work we do.
Who You Are
Montra is looking for a Senior Support Engineer to own the issues that don't have an easy answer. You'll be the technical escalation point for our support team - the person Tier 1/2 engineers turn to when a problem needs deeper root-cause work - while also mentoring less experienced engineers and helping shape how we deliver support as we scale. This role suits an experienced problem-solver who's comfortable being the calm, capable voice with clients on complex or high-visibility issues, and who wants a hand in improving the processes and tools behind the work, including our Via platform.
What You'll Do
  • Solve Tier 2/3 support issues using structured root-cause and problem-management processes to resolve them within SLA.
  • Serve as a technical escalation point and collaborate with other support engineers, providing guidance on complex troubleshooting.
  • Manage, maintain, and troubleshoot client software, systems, networks, cloud, security, and SaaS services.
  • Collaborate with support staff, engineering, software development, field technicians, and external vendors to resolve service issues.
  • Act as the primary externally facing point of contact with customers and vendors on complex or high-visibility issues.
  • Act as an internally facing point of contact to escalate issues and communicate resolution status.
  • Lead documentation of core processes and drive measurable improvements in the cost and speed of delivery.
  • Partner with our software development team, providing technical input to shape improvements to our Via platform.
  • Oversee and execute planned maintenance work, minimizing impact to client services.
  • Prepare and present service monitoring reports and technical findings to management.
  • Participate in ongoing manufacturer and certification training, and help build training materials for junior engineers.

What You Bring
REQUIRED QUALIFICATIONS:
  • At least 4 years of experience in technical/engineering support in IT, with a track record of owning complex, escalated issues
  • Strong technical proficiency in MacOS and Windows computer systems in an enterprise environment
  • Technical experience with MacOS MDMs (Mosyle, Jamf, Kandji, etc.) and Apple Business Manager technologies
  • Excellent knowledge of our supported software, services, and technologies, with the judgment to diagnose issues outside documented playbooks
  • Demonstrated ability to mentor and guide less experienced engineers
  • Strong interpersonal skills, comfortable being the technical voice with clients and vendors on high-pressure issues
  • Passion for teamwork, continuing education, problem solving, and exceptional customer service
  • Ability to learn quickly and adapt to changing requirements
  • Strong written and oral communication skills
  • Outgoing, organized, detail-oriented, dependable, and flexible
PREFERRED QUALIFICATIONS:
  • Over 6 years of experience in technical/engineering support in IT
  • Microsoft Certified Professional status
  • Technical support experience with Microsoft 365, Graph and Azure
  • Experience with Cisco Meraki, Ubiquiti, SonicWall, and NordLayer, technologies
  • Technical experience with servers/VMs (Linux, Windows)
  • Technical experience with scripting a plus (PowerShell, Bash, Python)
EDUCATION REQUIREMENTS:
  • Bachelor of Science or Engineering in EE/CS/CE. In lieu of degree, 6 years of relevant work experience.

What We Offer
WORKING AT MONTRA
We're a fast-moving team spanning software development, IT support engineering, and IT strategy/operations, all in service of a rapidly growing client base. Our clients trust us to manage the security, availability, and logistics of their distributed IT operations, so their devices, their data, and their people stay protected, productive, and in compliance. Our Via platform pairs automation and AI with hands-on engineering to integrate the systems our clients already use, cutting out manual work and reducing risk along the way. We're pushing the boundaries of how IT can be reliably managed and scaled, and we're looking for people who want to help build that future with us.
YOU WANT TO TALK TO US IF...
  • You have a passion for delivering great customer service.
  • You like innovating for reliability, availability, and security.
  • You're motivated by challenging the status quo of how IT gets managed.
  • You thrive in the fast pace of a growing company.
WHAT WE OFFER
  • Competitive salary
  • Employee stock ownership plan
  • Full benefits coverage
  • Professional development stipend
  • Flexible work environment
  • Modern vacation policies

Montra is an equal opportunity employer and encourages people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply. We are committed to being an inclusive place to work, while maintaining a workforce that represents the communities we serve. Learn more about us at www.montra.io/careers.
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