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Senior Support Engineer Jobs in Atlanta, GA (NOW HIRING)

Frazier & Deeter

Production Support Engineer

Atlanta, GA · On-site

$40.50 - $52.75/hr

Provide day-to-day support for internally built tools, automations, integrations, and AI-enabled capabilities under the guidance of the Senior Production Support Engineer. * Monitor production ...

Frazier & Deeter

Production Support Engineer

Atlanta, GA · Hybrid

$40.50 - $52.75/hr

Provide day-to-day support for internally built tools, automations, integrations, and AI-enabled capabilities under the guidance of the Senior Production Support Engineer. * Monitor production ...

Continuserve

Senior Desktop Support Engineer

Buford, GA · On-site

The Senior Desktop Support Engineer will be responsible for delivering day-to-day desktop support on-site at a client location five days per week, with additional support provided via remote access ...

Finastra

Expert ACH Support Engineer

Atlanta, GA · Hybrid

The Expert ACH Engineer is a senior individual contributor role within the Payments Customer Support organization. This role provides advanced functional and technical support for Finastra Payments ...

Credigy

Production Support Engineer

Norcross, GA · On-site

$39.50 - $51.25/hr

This role is responsible for supporting, monitoring, troubleshooting, and improving production data ... Complex architectural or high-severity issues would be escalated to senior engineers as appropriate.

Credigy

Production Support Engineer

Norcross, GA

$39.50 - $51.25/hr

Credigy is seeking a Production Support Engineer to join our Data and Automation team. This role is ... Complex architectural or high-severity issues would be escalated to senior engineers as appropriate.

Georgia IT, Inc.

Production Support Engineer

Atlanta, GA · On-site

$40.50 - $52.75/hr

Georgia IT, Inc. is seeking a Production Support Engineer to manage infrastructure projects for ... senior management and stakeholders • Develops full-scale project plans and associated ...

Fortinet

Technical Support Engineer

Atlanta, GA · Hybrid

As a Senior Technical Support Specialist, you will: * Provide troubleshooting expertise on the core ... Bachelor's degree in computer science, Software Engineering or related field, or an equivalent ...

Fortinet, Inc.

Technical Support Engineer

Atlanta, GA · On-site

As a Senior Technical Support Specialist, you will: * Provide troubleshooting expertise on the core ... Bachelor's degree in computer science, Software Engineering or related field, or an equivalent ...

Fortinet, Inc.

Technical Support Engineer

Atlanta, GA · Hybrid

As a Senior Technical Support Specialist, you will: * Provide troubleshooting expertise on the core ... Bachelor's degree in computer science, Software Engineering or related field, or an equivalent ...

Church's Chicken

IT Support Engineer

Atlanta, GA · On-site

In this senior role, the engineer will serve as a subject matter expert, mentor junior staff, lead ... Technical Support & Troubleshooting: * Proven ability to support both onsite and remote users ...

nLeague

Technical support

Atlanta, GA · On-site

Job ID: 799594 IT Senior Support Specialist 3 Location: 600 West Peachtree St. Atlanta GA. 30308 ... Java or Other programming languages * JavaScript * Groovy Script * XML * SQL * PL SQL * Oracle ...

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All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Atlanta, GA

Senior Support Engineer information

See Atlanta, GA salary details

$21.6K

$99.3K

$152.9K

How much do senior support engineer jobs pay per year?

As of Sep 2, 2026, the average yearly pay for senior support engineer in Atlanta, GA is $99,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,400.00 and $119,700.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What are popular job titles related to Senior Support Engineer jobs in Atlanta, GA?

For Senior Support Engineer jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Senior Support Engineer jobs in Atlanta, GA look for?

The top searched job categories for Senior Support Engineer jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Senior Support Engineer jobs?

Cities near Atlanta, GA with the most Senior Support Engineer job openings:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $99,304 per year, or $47.7 per hour.

Production Support Engineer

Frazier & Deeter

Atlanta, GA • On-site

$40.50 - $52.75/hr

Full-time

Posted 29 days ago

Job description

Join Frazier & Deeter and be a part of a rapidly growing Top 50 accounting & advisory firm that has been repeatedly named a Best Firm to Work For, a Best Firm for Women and a Pacesetter firm among U.S. accounting firms. With several offices across the U.S., UK, and India, there is a spot for you!
We serve clients of all sizes across the United States and the globe, with a suite of services that grow every year. Our growth mindset and entrepreneurial environment translates into variety and opportunity for our people.
At Frazier & Deeter, we're committed to training, mentoring, and developing our staff members. With our emphasis on Investing in Relationships to Make a Difference and a Firmwide Focus on Inclusion, we help each other grow in every aspect of life.
Job Summary:
Frazier & Deeter is looking for a Production Support Engineer who is passionate about technology, user support, and continuous improvement. In this role, you will help maintain and support the firm's growing portfolio of applications, automations, integrations, and AI-enabled solutions while delivering exceptional service to internal stakeholders. This is an excellent opportunity for a technology professional seeking hands-on experience in a fast-paced environment where innovation and collaboration are valued.
Duties & Responsibilities:
  • Provide day-to-day support for internally built tools, automations, integrations, and AI-enabled capabilities under the guidance of the Senior Production Support Engineer.
  • Monitor production processes, review basic logs, document incidents, and assist with initial triage and escalation.
  • Support newly acquired teams during post-cutover stabilization by helping resolve common issues quickly and documenting recurring pain points.
  • Maintain support documentation, runbooks, known-issue lists, and user-facing troubleshooting materials.
  • Coordinate with business analysts to capture feedback and route enhancement requests appropriately.
  • Assist with proactive monitoring and validation of integrations, automations, and data workflows.
  • Help reduce development-team interruptions by absorbing operational support tasks that fall outside the service desk skill set.

Education & Experience:
  • Junior to mid-level engineer with a solid technical foundation and interest in application support, integrations, and automation.
  • 3+ years of relevant experience in application support, production support, integrations, or a related technical role
  • Bachelor's degree in a related field preferred; relevant experience may be considered in lieu of a degree.
  • Ability to troubleshoot issues methodically and escalate with clear documentation.
  • Basic understanding of APIs, logs, data flows, business applications, or automation platforms preferred.
  • Strong customer-service mindset and ability to support users during periods of change.
  • Comfort working closely with development, business analysis, support, and project teams.
  • Interest in growing into more advanced production support, development, or integration responsibilities over time.

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