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Senior Spanish Speaking Call Center Jobs (NOW HIRING)

US Imaging

Call Center Agent

Tampa, FL · On-site

$19.50/hr

US Imaging Network is looking for full time on site call center agents to support our Tampa office ... Bilingual - Spanish speaking a plus Compensation and Benefits: All full time employees are eligible ...

US Imaging

Call Center Agent

Tampa, FL · On-site

$19.50/hr

) US Imaging Network is looking for full time on site call center agents to support our Tampa office ... Bilingual - Spanish speaking a plus Compensation and Benefits: All full time employees are eligible ...

Precision Opinion

Call Center Agent

Las Vegas, NV · On-site

$14 - $22.35/hr

CALL CENTER earn $14 per HOUR Precision Opinion is a market research company collecting data by the ... Ability to read and speak English and/or Spanish clearly over the phone * Proof of eligibility to ...

Precision Opinion

Call Center Agent

Las Vegas, NV · On-site

$14 - $22.35/hr

CALL CENTER earn $14 per HOUR Precision Opinion is a market research company collecting data by the ... Ability to read and speak English and/or Spanish clearly over the phone * Proof of eligibility to ...

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Senior Spanish Speaking Call Center information

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$25K

$80.3K

$163.5K

How much do senior spanish speaking call center jobs pay per year?

As of Sep 4, 2026, the average yearly pay for senior spanish speaking call center in the United States is $80,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $103,000.00 per year, depending on experience, location, and employer.

What is a senior Spanish speaking call center representative?

Senior Spanish Speaking Call Center representatives are experienced professionals who handle customer service, support, or sales calls in both Spanish and English. They manage complex customer inquiries, resolve escalated issues, and often mentor or train junior team members. Their bilingual skills allow companies to effectively assist Spanish-speaking clients, ensuring clear communication and customer satisfaction. In addition to providing support, they may also help improve processes and contribute to team performance goals.

What are the key skills and qualifications needed to thrive as a senior Spanish speaking call center representative?

To thrive as a Senior Spanish Speaking Call Center Representative, you need fluency in Spanish and English, excellent customer service abilities, and prior experience in call center operations. Familiarity with customer relationship management (CRM) systems, call center software, and sometimes industry-specific certifications are commonly required. Outstanding communication, problem-solving, and leadership skills help you handle complex customer inquiries and mentor junior staff. These skills ensure effective customer support, high satisfaction rates, and smooth team operations in a bilingual service environment.

What are some common challenges faced by senior Spanish speaking call center agents, and how can they be effectively managed?

Senior Spanish Speaking Call Center agents often handle complex customer issues, which can include managing escalated calls, addressing language and cultural nuances, and supporting less experienced team members. Balancing high call volumes with quality service can be demanding, especially when navigating between Spanish and English for documentation or communication with colleagues. Effective time management, ongoing training, and using customer relationship management (CRM) tools can help agents stay organized and maintain high service standards. Collaborating closely with supervisors and fellow agents also fosters a supportive work environment and helps resolve challenges more efficiently.

What is the difference between Senior Spanish Speaking Call Center vs Spanish Customer Service Representative?

AspectSenior Spanish Speaking Call CenterSpanish Customer Service Representative
CredentialsHigh school diploma or equivalent; experience preferredHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, fast-paced, team-orientedCall center or office environment, customer-focused
Industry UsageCommon in customer support, sales, technical supportPrimarily customer service, support roles
Search & Comparison IntentLooking for experienced roles with leadership or advanced responsibilitiesEntry to mid-level customer service roles

The Senior Spanish Speaking Call Center role typically involves more experience, potential leadership duties, and handling complex customer issues, whereas the Spanish Customer Service Representative focuses on providing basic support and assistance. Both roles require fluency in Spanish and work in similar environments, but the senior position often demands more skills and experience.

More about Senior Spanish Speaking Call Center jobs

What cities are hiring for Senior Spanish Speaking Call Center jobs?

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Senior Spanish Speaking Call Center jobs near you
Infographic showing various Senior Spanish Speaking Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $80,287 per year, or $38.6 per hour.

Bilingual (Spanish) Call Center Agent

Portnoff

King Of Prussia, PA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Established in 1989, Portnoff Law Associates, Ltd. is a law firm that limits its practice to the collection of unpaid real estate taxes and municipal utility fees. PLA now represents more than 200 municipal clients throughout Pennsylvania, with offices in King of Prussia, Allentown, and Aliquippa.
PLA is on the lookout for dynamic candidates who are fueled by a passion for excellence and excel in both verbal and written communication. Joining the PLA family means becoming part of a vibrant team dedicated to serving municipal clients with distinction. The warm and welcoming work environment at PLA has fostered lasting relationships, with many employees celebrating over a decade of success and advancement into leadership roles. PLA provides a supportive work-life balance atmosphere.
The primary location for PLA employment is our corporate King of Prussia main office with safe and free parking. The location is conveniently situated near Routes 76 and 202 with easy access to public transportation. But wait, there's more! PLA offers competitive employment packages complete with benefits that even include free access to our fitness facility. Get ready to embark on a rewarding journey with PLA!
Role Summary:
Our Bilingual Call Center Agent is a primary point of contact for Spanish-speaking property owners in connection with the collection of delinquent municipal taxes and fees. The Bilingual Call Center Agent responds to any inbound telephone calls and voicemail messages, provides callers with details concerning unpaid claim(s), negotiates payment terms and screens callers for hardship consideration.
Essential Duties and Responsibilities
  • Bilingual Proficiency- in Spanish and English (both in written and verbal communications)
  • Maintain an ongoing understanding of, and consistently comply with, the rules and regulations associated with the Fair Debt Collections Practices Act (FDCPA), the Municipal Claims and Tax Liens Act (MCTLA) and PLA processes and procedures.
  • Respond to a high volume of inbound telephone calls and/or website inquiries pursuant to PLA operating procedures and directives.
  • Return voicemail messages to property owners in accordance with PLA operating procedures and directives.
  • Evaluate file status and respond quickly and appropriately to call inquiry.
  • Effectively negotiate payment arrangements consistent with client and PLA parameters. Accurately calculate payment amounts and record instructions for payment allocation. Create payment plan modules and diary/rediary file(s) with the appropriate action plan code(s).
  • Screen callers and evaluate eligibility for hardship consideration. Prepare applications as directed or as needed.
  • Document accurate and comprehensive call summaries and diary/rediary file(s) with appropriate action plan code(s).
  • Communicate with legal staff, Account Managers and/or other departments as needed.
  • De-escalate dissatisfied callers. Resolve complaints. Redirect callers to the appropriate individual when needed.
  • Satisfy established key performance indicators (KPI).
  • Attendance in the office as scheduled or when needed.
  • Other duties as assigned.

Qualifications:
  • Confident and clear telephone speaking voice.
  • Effective verbal expression combined with excellent active listening skills.
  • Demonstrated skills of poise, empathy, diplomacy, and tact.
  • Ability to work with and synthesize information from multiple sources.
  • Capable of rapidly analyzing and delivering concise, accurate summaries of discussions.
  • Skilled in building relationships and working effectively with individuals at all levels, both within and outside the organization.
  • MS Office Proficiency
  • Dependable, with strong work ethic and personal integrity
  • One-three years of experience successfully managing collection claims subject to the FDCPA and the FCEUA
  • Fluent in both English and Spanish (pay a premium rate)
Education and/or Experience
  • High School Diploma or equivalency.
  • One-three years' experience successfully managing collection claims subject to the FDCPA and the FCEUA Preferred.
Compensation and Benefits:
  • Commensurate with experience
  • Health Reimbursement Arrangement (Full-time employees)
  • Dental and Vision Coverage (Full-time employees)
  • 401(k) Retirement Investment Plan with Employer Match
  • Paid Time Off & Holidays (Full-time employees)
  • Section 125 Flexible Spending Account
  • Portable Colonial Supplemental Life and STD/LTD Insurance Options
  • Employee Assistance Program
  • Free Fitness Facility

Apply