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Senior Service Jobs in Utah (NOW HIRING)

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Senior Service information

See Utah salary details

$22.8K

$73.1K

$148.8K

How much do senior service jobs pay per year?

As of Aug 19, 2026, the average yearly pay for senior service in Utah is $73,091.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,800.00 and $93,800.00 per year, depending on experience, location, and employer.

What is a senior service?

A Senior Service typically refers to a professional who oversees and manages customer service operations at an advanced level. This role involves supervising service teams, resolving complex customer issues, and implementing strategies to improve service quality and efficiency. Senior Service professionals also train junior staff, analyze service data, and work closely with management to align service standards with company goals. Their experience and leadership are essential in maintaining high levels of customer satisfaction and operational excellence.

What are the key skills and qualifications needed to thrive as a senior service professional, and why are they important?

To thrive as a Senior Service professional, you need extensive experience in customer service, problem-solving abilities, and often a relevant degree or equivalent experience. Familiarity with CRM systems, ticketing platforms, and industry-specific software is typically required, along with any certifications related to service management. Leadership, conflict resolution, and excellent communication are crucial soft skills that distinguish top performers in this role. These skills are vital for managing complex service issues, guiding teams, and ensuring high levels of client satisfaction.

What are some common challenges faced by senior service professionals, and how can they effectively address them?

Senior Service professionals often encounter challenges such as managing complex client needs, overseeing junior staff, and ensuring high-quality service delivery under tight deadlines. Balancing operational efficiency with personalized service requires strong time-management and communication skills. Effective leaders in this role proactively foster teamwork, provide mentorship, and implement continuous process improvements to address these challenges and maintain client satisfaction.

What is the difference between Senior Service vs Customer Service Representative?

AspectSenior ServiceCustomer Service Representative
Required CredentialsExperience in service roles, possibly certifications in customer service or related fieldsHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, service departments, client-facing rolesCall centers, retail, online support
Employer & Industry UsageService industries, corporate support teamsRetail, telecommunications, hospitality
Common Search & ComparisonSenior Service vs Customer Service Representative

Senior Service roles typically require more experience and may involve handling complex customer issues, mentoring junior staff, and overseeing service processes. Customer Service Representatives focus on assisting customers with basic inquiries and support. The senior position often involves leadership responsibilities, while the representative role emphasizes direct customer interaction.

What are the most commonly searched types of Service jobs in Utah?

The most popular types of Service jobs in Utah are:

What cities in Utah are hiring for Senior Service jobs?

Cities in Utah with the most Senior Service job openings:

Senior Service jobs near you
Infographic showing various Senior Service job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $73,091 per year, or $35.1 per hour.

Senior Customer Service Representative

England Logistics

Salt Lake City, UT • On-site

$1.0K/wk

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

England Logistics rating

6.8

Company rating: 6.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

England Logistics is one of the fastest growing third party logistics and supply chain management companies in North America. Our growing success enables us to feed millions of hungry children through our One Initiative. We continue to hire great people that will contribute to the culture at England Logistics.
The Senior Client Services Representative plays an important role in the overall success and health of our factoring portfolio. The Sr. CSR works as part of a team in a fast-paced high impact environment. The Sr. CSR works to cultivate and grow Client relationships and is responsible for the day to day communication with the client. The CSR will collaborate with credit, collections, and operations, sales and various other internal departments to resolve Client account issues or concerns. In addition, our ideal candidate will also be detail oriented and possess a positive hard-working attitude.
Benefits

  • $19.00 an hour, plus a monthly bonus potential of $1,000
  • Paid weekly, every Friday.
  • Monday- Friday 7:00AM-4:00PM
  • Medical insurance. Dental and vision insurance. 401k.
  • Paid vacation, holidays, and sick days.
  • Career development planning & promotions.
Results/Success Metrics
  • Provide superior customer service by phone and email in a timely manner
  • Retain Current Clients and obtain referrals for potential Clients
  • Increase portfolio revenue
  • Maintain response time to clients within two hours
  • Clear written and verbal communication with external and internal customers regarding portfolio
  • Meets department goals and activity metrics
  • Adherence to company policies regarding attendance, punctuality, and dress code.
  • Providing resolutions to problems in a time effective manner
  • Maintain customer service level of 99%
  • Provide monthly lane analysis reviews
Responsibilities
  • Provide effective resolution to Client issues on a consistent basis
  • Manage reserve requirements in accordance to portfolio balances
  • Manage client escalations for assigned Portfolio
  • Manage client cancellations for assigned Portfolio
  • Client trend analysis
  • Contract reviews to determine if client is meeting obligation, IE reserve releases supplemental fees
  • Review Debtor balances and trends and provide analysis to Clients
  • Increasing client website usage
  • Assist Carriers with operations decisions such as lane analysis, Tire and fuel purchasing, Maintenance, and EL Brokerage Freight Opportunities
  • Ensure that Clients are given the support that is needed on a daily basis
  • Making outbound and inbound phone calls
  • Responding to Client emails and inquiries
  • Ensuring attention to detail and accuracy
  • Developing new and existing relationship
  • Work with other internal departments
  • Ability to prioritize and manage multiple responsibilities
  • Completion of weekly commitments and goals
  • Understanding of all facets of accounts receivable financing and ABL lending including credit, collections, documentation, and workout
Qualifications
  • Minimum of 1 years of outbound//inbound Customer Service or sales experience
  • Have a desire to help midsize to large businesses
  • Attention to detail and problem-solving skills
  • Ability to adapt
  • Willing to be mentored and trained
  • Excellent work ethic, positive attitude and can work under pressure
  • Ability to be held accountable
  • Excellent customer service skills and phone mannerisms
  • Excited about growing your career within a rapidly growing company
  • Ability to resolve conflict in a professional manner
  • IFA Account Executive Certification
  • Ability to quickly learn software systems
  • Proficiency in Microsoft Office (Excel, Outlook, and Adobe Acrobat)
  • Ability to manage multiple operating systems

Please apply and submit your resume. We'd love to schedule a time to get to know you.
Equal Employment Opportunity
We use the criteria of merit, qualifications, and abilities to determine hiring decisions and promotions within the organization. England Logistics does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual preference, genetic information, or any other segmenting factor protected by law.

What England Logistics employees say

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