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Online Service Jobs in Utah (NOW HIRING)

Stewart's Market

ONLINE GROCERY SHOPPER

Roosevelt, UT · On-site

$11 - $13/hr

This position requires excellent attention to detail, customer service skills, and the ability to work in a fast-paced grocery environment. Responsibilities * Receive and review online grocery orders.

Stewart's Market

ONLINE GROCERY SHOPPER

Roosevelt, UT

$11 - $13/hr

This position requires excellent attention to detail, customer service skills, and the ability to work in a fast-paced grocery environment. Responsibilities * Receive and review online grocery orders.

Walmart Stores

Online Order Filling Team Associate

Ogden, UT · On-site

$15.50 - $20.50/hr

Fill and dispense online orders for Walmart customers; Locate, prepare, and package merchandise for online orders; Ensure order accuracy prior to pickup; Offer product substitutions and consult with ...

Walmart Stores

Online Order Filling Team Associate

Layton, UT · On-site

$14.25 - $19/hr

Fill and dispense online orders; Locate, prepare, and package merchandise with accuracy; Make product substitutions and consult with customers; Shop for customers in-store to fulfill orders; Dispense ...

New

Smith's Food and Drug

Online Grocery Pick-Up Clerk

Midvale, UT · On-site

$14.25 - $16.75/hr

Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and ...

Smith's Food and Drug

Online Grocery Pick-Up Clerk

Sandy, UT · On-site

$14 - $16.75/hr

Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and ...

Smith's Food and Drug

Online Grocery Pick-Up Clerk

Layton, UT · On-site

$13.75 - $16.25/hr

Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and ...

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Online Service information

What is an online service job?

Online service jobs are positions that involve providing support, assistance, or services to customers or clients over the internet. These roles can range from customer service representatives to technical support agents, chat support, virtual assistants, and more. Employees in online service jobs typically communicate via email, chat, or video calls, helping users resolve issues, answer questions, or facilitate transactions. These jobs are popular due to their flexibility and the ability to work remotely.

What are the key skills and qualifications needed to thrive as an online customer service representative, and why are they important?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and ticketing software is typically required. Patience, active listening, and adaptability are essential soft skills for delivering effective and empathetic customer support. These skills ensure efficient resolution of customer issues, high satisfaction, and positive brand reputation in a digital environment.

What are some common challenges faced by professionals working in online service roles, and how can they be managed effectively?

Professionals in online service roles often face challenges such as handling high volumes of customer inquiries, managing difficult or dissatisfied customers, and adapting to rapidly changing technology platforms. Building strong communication skills and practicing patience are key to providing effective support. Additionally, staying updated on the latest service tools and processes helps streamline workflows and improve customer satisfaction. Working closely with team members and regularly sharing best practices can further ease these challenges and foster a collaborative work environment.

What are the most commonly searched types of Service jobs in Utah?

The most popular types of Service jobs in Utah are:

What cities in Utah are hiring for Online Service jobs?

Cities in Utah with the most Online Service job openings:

Online Service jobs near you
Infographic showing various Online Service job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Online Reputation Analyst

America First Credit Union

Ogden, UT

Full-time

Re-posted 2 days ago

America First Credit Union rating

8.2

Company rating: 8.2 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

46th of 152 rated financial services

Job description

In today’s digital environment, an Online Reputation Analyst plays a critical role in understanding, measuring, and improving how the credit union is perceived across online channels. This position uses data, member feedback, review trends, and digital listening tools to identify risks, uncover opportunities, and provide actionable insights that support member satisfaction, brand trust, loan growth, and overall business performance. This position will be responsible for coordinating those efforts across multiple departments such as Member Experience and Complaint Management.


Monitoring and Analyzing Online Presence
The Online Reputation Analyst monitors select digital channels for mentions of the credit union, including but not limited to review platforms, app stores, and other public-facing sources. Rather than simply tracking mentions, this role evaluates sentiment, identifies recurring themes, measures reputation trends, and flags emerging issues that may affect member trust or business outcomes.


Review Response Support and Insight Development
The analyst supports timely and professional review engagement by evaluating review content, identifying response priorities, and helping ensure member feedback is routed appropriately. This role also analyzes positive and negative review patterns to determine what members value most, where service gaps may exist, and which locations, channels, or experiences may require additional attention.


Coordinating Social, Complaint Management, and Branch Issues
The analyst identifies potential issues raised through reviews and online conversations, assesses their severity, and coordinates with the appropriate teams, including complaint management, social media, branches, ATM services, and other operational groups. By maintaining clear documentation and communication, the analyst helps ensure concerns are addressed quickly while also capturing recurring issues that may indicate broader operational or member-experience trends.


Reporting, Dashboards, and Performance Measurement
The analyst develops and maintains reports, dashboards, and summaries that communicate online reputation performance to marketing and leadership teams. Key areas of analysis may include review volume, average ratings, sentiment trends, response performance, location-level trends, issue categories, competitor benchmarks, and the relationship between reputation indicators and business metrics such as membership growth, applications, or product engagement.


Developing Data-Informed Reputation Strategies
To strengthen the credit union’s online reputation, the analyst recommends strategies based on data and observed member feedback. These recommendations may support content planning, local branch reputation priorities, SEO and review visibility, public relations alignment, member-experience improvements, and proactive reputation risk management.


Crisis and Issue Analysis
In the event of a public relations concern or reputation risk, the analyst supports response efforts by monitoring online activity, tracking sentiment changes, identifying affected platforms, and providing timely reporting to public relations and leadership.


REQUIRED QUALIFICATIONS:

• Bachelor’s degree in marketing, communications, business analytics, public relations, data analytics, or equivalent career experience.
• Four years of experience in marketing, social media, public relations, reputation management, member experience, business analysis, or a related field.
• Experience analyzing review data, social media metrics, sentiment, customer feedback, or digital performance indicators.
• Ability to create clear reports, dashboards, summaries, and recommendations for cross-functional stakeholders.

PREFERRED QUALIFICATIONS:


• Familiarity with online review platforms, social listening tools, Google Business Profiles, social media platforms, or reputation management software preferred.

What America First Credit Union employees say

Pay

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Hours and flexibility

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