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Senior Remote Case Manager Jobs in Reno, NV (NOW HIRING)

Five Star Solutions

Member Support Specialist

Reno, NV · Remote

$14/hr

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND ... Minimum 1 year of customer service, call center, support, or case management experience preferred.

Five Star Solutions

Member Support Specialist

Reno, NV · Remote

$14/hr

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND ... Minimum 1 year of customer service, call center, support, or case management experience preferred.

Aperio Talent Solutions

Sr. Game Designer

Reno, NV · Remote

While headquartered in Las Vegas, Nevada, we operate as a fully remote team, providing ... Acts as a project manager, coordinating multidisciplinary teams, maintaining project timelines, and ...

Wood Plc

Senior Archaeologist

Reno, NV · Remote

$80K - $115K/yr

We are looking for a key leader to manage, prepare, and review documentation compliant with the ... California, Nevada, Washington, Utah, Oregon, Idaho, Colorado, and Arizona #LI-Remote Skills ...

Ridgeline

Senior Customer Success Manager

Reno, NV · On-site +1

As a Senior Customer Success Manager, you will play a critical role in supporting a portfolio of ... Coordinate customer reference programs, case studies, and community participation to support ...

GardaWorld

Business Development Manager

Reno, NV · Remote

$75K/yr

... remote video monitoring, helping organizations reduce risk, prevent loss, and maintain 24/7 peace ... A consultative, customer-focused selling style with the credibility to engage senior leaders and ...

GardaWorld

Business Development Manager

Reno, NV · Remote

$75K/yr

... remote video monitoring, helping organizations reduce risk, prevent loss, and maintain 24/7 peace ... A consultative, customer-focused selling style with the credibility to engage senior leaders and ...

GardaWorld

Business Development Manager

Reno, NV · Remote

$75K/yr

... remote video monitoring, helping organizations reduce risk, prevent loss, and maintain 24/7 peace ... A consultative, customer-focused selling style with the credibility to engage senior leaders and ...

GardaWorld

Business Development Manager

Reno, NV · Remote

$75K/yr

... remote video monitoring, helping organizations reduce risk, prevent loss, and maintain 24/7 peace ... A consultative, customer-focused selling style with the credibility to engage senior leaders and ...

GardaWorld

Business Development Manager

Reno, NV · Remote

$75K/yr

... remote video monitoring, helping organizations reduce risk, prevent loss, and maintain 24/7 peace ... A consultative, customer-focused selling style with the credibility to engage senior leaders and ...

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Showing results 1-20

All JobsSenior Remote Case Manager JobsSenior Remote Case Manager Jobs in Reno, NV

Senior Remote Case Manager information

See Reno, NV salary details

$30.9K

$79.5K

$116.7K

How much do senior remote case manager jobs pay per year?

As of Jul 1, 2026, the average yearly pay for senior remote case manager in Reno, NV is $79,538.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,900.00 and $116,200.00 per year, depending on experience, location, and employer.

What is the difference between Senior Remote Case Manager vs Remote Care Coordinator?

AspectSenior Remote Case ManagerRemote Care Coordinator
CredentialsTypically requires RN, LCSW, or relevant certificationsOften requires nursing, social work, or health administration background
Work EnvironmentRemote, healthcare or insurance settingsRemote, healthcare or community-based organizations
Employer & IndustryHospitals, insurance companies, healthcare providersHealthcare providers, community health programs
Job FocusManaging complex cases, coordinating care plans, providing clinical oversightCoordinating patient care, scheduling, and resource linkage

The main difference is that Senior Remote Case Managers handle complex clinical cases with oversight responsibilities, while Remote Care Coordinators focus on coordinating patient services and resources. Both roles are remote and require healthcare-related credentials, but the senior role involves more clinical decision-making and case management expertise.

What are popular job titles related to Senior Remote Case Manager jobs in Reno, NV? For Senior Remote Case Manager jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Senior Remote Case Manager jobs in Reno, NV look for? The top searched job categories for Senior Remote Case Manager jobs in Reno, NV are:
Senior Remote Case Manager jobs near you

Member Support Specialist

Five Star Solutions

Reno, NV • Remote

$14/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

The Member Support Specialist serves as the first point of contact for members, clients, or customers. This role is responsible for handling inbound and outbound calls, responding to text messages and emails, managing case work, documenting interactions accurately, and ensuring a positive customer experience. The ideal candidate is an excellent communicator with strong interpersonal skills, exceptional attention to detail, and the ability to manage multiple priorities in a fast-paced environment. 
 
This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
Qualifications

  • High school diploma or equivalent. 

  • Minimum 1 year of customer service, call center, support, or case management experience preferred. 

  • Strong verbal and written communication skills. 

  • Excellent active listening skills. 

  • Strong interpersonal and relationship-building abilities. 

  • Ability to communicate clearly, professionally, and empathetically. 

  • Strong attention to detail and commitment to accuracy. 

  • Ability to manage multiple tasks and priorities simultaneously. 

  • Strong organizational and time-management skills. 

  • Ability to work independently and as part of a team. 

  • Proficiency with CRM, case management, or customer support systems. 

  • Basic computer and data-entry skills. 

Essential Functions

  • Handle inbound and outbound phone calls professionally and efficiently. 

  • Respond to customer inquiries via text, email, and other communication channels. 

  • Create, update, and manage customer cases within company systems. 

  • Document all interactions accurately and completely. 

  • Resolve routine customer issues and inquiries at first contact whenever possible. 

  • Escalate complex issues to the appropriate team when necessary. 

  • Follow established processes, workflows, and compliance requirements. 

  • Maintain accurate records and ensure data integrity. 

  • Monitor open cases and follow up as needed to ensure timely resolution. 

  • Meet quality, productivity, and service-level expectations. 

  • Collaborate with internal teams to resolve customer concerns. 

  • Provide a positive, empathetic, and professional customer experience. 

Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds)
Working hours - 6:00am-5:00pm (PST) ; Work Days - M-F 
Paid Training - typically 1-2 weeks in length from 6:00am-3:00pm Mon-Fri (PST)
Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days 
Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.