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Remote Disaster Case Management Jobs in Reno, NV

Five Star Solutions

Member Support Specialist

Reno, NV · Remote

$14/hr

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND ... Minimum 1 year of customer service, call center, support, or case management experience preferred.

Five Star Solutions

Member Support Specialist

Reno, NV · Remote

$14/hr

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND ... Minimum 1 year of customer service, call center, support, or case management experience preferred.

Liberty Mutual

Staff Attorney

Reno, NV · On-site +1

Proficient in advanced e-discovery tools, legal case management software, and remote collaboration technologies. * Demonstrated ability to mentor and lead junior attorneys and legal staff.

Liberty Mutual

Staff Attorney

Carson City, NV · On-site +1

Proficient in advanced e-discovery tools, legal case management software, and remote collaboration technologies. * Demonstrated ability to mentor and lead junior attorneys and legal staff.

Pine Park Health

Remote Registered Nurse (RN)

Reno, NV · Remote

Promote patient health through education on preventive care and self-management strategies ... Strong experience in remote roles, showcasing proficiency with technology and digital communication ...

Pine Park Health

Remote Registered Nurse (RN)

Reno, NV · On-site +1

Promote patient health through education on preventive care and self-management strategies ... Strong experience in remote roles, showcasing proficiency with technology and digital communication ...

Pine Park Health

Remote Registered Nurse (RN)

Reno, NV · Remote

Promote patient health through education on preventive care and self-management strategies ... Strong experience in remote roles, showcasing proficiency with technology and digital communication ...

Tahoe Forest Health

HRIS Specialist

Truckee, CA · On-site +1

$111K/yr

This position is expected to be an onsite, hybrid, or remote role. Bargaining Unit: Non Represented ... Ensure the integrity, accuracy, and reliability of the HRIS through effective data management ...

All JobsRemote Disaster Case Management JobsRemote Disaster Case Management Jobs in Reno, NV

Remote Disaster Case Management information

See Reno, NV salary details

$14

$25

$38

How much do remote disaster case management jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for remote disaster case management in Reno, NV is $25.18, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $27.31 per hour, depending on experience, location, and employer.

What is the difference between Remote Disaster Case Management vs Remote Emergency Social Services Coordinator?

AspectRemote Disaster Case ManagementRemote Emergency Social Services Coordinator
Required CredentialsCase management certification, social work degree often preferredSocial work or counseling background, certifications may vary
Work EnvironmentRemote, often during disaster response periodsRemote, during emergency response and community outreach
Employer & Industry UsageNonprofits, government agencies, disaster relief organizationsGovernment agencies, nonprofits, emergency response teams
Search & Comparison IntentUnderstanding roles in disaster recovery, case management tasksCoordination of emergency services, community support roles

Remote Disaster Case Management involves coordinating services for disaster-affected individuals, focusing on recovery and resource allocation. Remote Emergency Social Services Coordinators handle community outreach and emergency support, often during crises. While both roles require social work skills and operate remotely, their focus areas and employer types differ slightly, making this comparison useful for those exploring careers in disaster and emergency response.

What are the main challenges faced by remote disaster case managers, and how can they effectively overcome them?

Remote disaster case managers often encounter challenges such as building rapport with clients virtually, coordinating resources across different agencies, and managing high caseloads following major disasters. To overcome these, it's important to develop strong communication skills, utilize digital tools for case tracking, and establish clear protocols for collaboration with local partners. Regular virtual check-ins with clients and team members can also help maintain engagement and ensure timely support.

What are the key skills and qualifications needed to thrive as a Remote Disaster Case Manager, and why are they important?

To thrive as a Remote Disaster Case Manager, you need a background in social work, emergency management, or a related field, along with experience in case management and crisis intervention. Familiarity with case management software, virtual communication platforms, and knowledge of FEMA or relevant certifications are typically required. Strong organizational skills, empathy, and effective communication are crucial for building trust and coordinating resources with clients remotely. These abilities ensure timely, compassionate support for disaster survivors and efficient allocation of recovery resources in high-pressure situations.

What is remote disaster case management?

Remote disaster case management is a service where professionals help individuals and families recover from disasters by assessing their needs, developing recovery plans, and connecting them with resources, all through virtual communication methods such as phone calls, email, or video conferencing. This approach allows case managers to provide support and guidance without being physically present, making it possible to assist people in various locations efficiently. The focus is on helping clients navigate complex recovery processes, access assistance, and achieve long-term stability after a disaster. Remote case management is especially valuable when on-site visits are not possible due to safety concerns or logistical limitations.
What are popular job titles related to Remote Disaster Case Management jobs in Reno, NV? For Remote Disaster Case Management jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Remote Disaster Case Management jobs in Reno, NV look for? The top searched job categories for Remote Disaster Case Management jobs in Reno, NV are:
Remote Disaster Case Management jobs near you

Member Support Specialist

Five Star Solutions

Reno, NV • Remote

$14/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

The Member Support Specialist serves as the first point of contact for members, clients, or customers. This role is responsible for handling inbound and outbound calls, responding to text messages and emails, managing case work, documenting interactions accurately, and ensuring a positive customer experience. The ideal candidate is an excellent communicator with strong interpersonal skills, exceptional attention to detail, and the ability to manage multiple priorities in a fast-paced environment. 
 
This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
Qualifications

  • High school diploma or equivalent. 

  • Minimum 1 year of customer service, call center, support, or case management experience preferred. 

  • Strong verbal and written communication skills. 

  • Excellent active listening skills. 

  • Strong interpersonal and relationship-building abilities. 

  • Ability to communicate clearly, professionally, and empathetically. 

  • Strong attention to detail and commitment to accuracy. 

  • Ability to manage multiple tasks and priorities simultaneously. 

  • Strong organizational and time-management skills. 

  • Ability to work independently and as part of a team. 

  • Proficiency with CRM, case management, or customer support systems. 

  • Basic computer and data-entry skills. 

Essential Functions

  • Handle inbound and outbound phone calls professionally and efficiently. 

  • Respond to customer inquiries via text, email, and other communication channels. 

  • Create, update, and manage customer cases within company systems. 

  • Document all interactions accurately and completely. 

  • Resolve routine customer issues and inquiries at first contact whenever possible. 

  • Escalate complex issues to the appropriate team when necessary. 

  • Follow established processes, workflows, and compliance requirements. 

  • Maintain accurate records and ensure data integrity. 

  • Monitor open cases and follow up as needed to ensure timely resolution. 

  • Meet quality, productivity, and service-level expectations. 

  • Collaborate with internal teams to resolve customer concerns. 

  • Provide a positive, empathetic, and professional customer experience. 

Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds)
Working hours - 6:00am-5:00pm (PST) ; Work Days - M-F 
Paid Training - typically 1-2 weeks in length from 6:00am-3:00pm Mon-Fri (PST)
Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days 
Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.