ZipRecruiter

Log In

1

Disaster Case Management Jobs (NOW HIRING)

The Salvation Army

Disaster Case Manager

Seattle, WA · On-site

$24/hr

Disaster Case Manager REPORTS TO: Cascade Emergency Disaster Services Director STATUS: TEMPORARY ... Case management services are needed in various areas within the State of Washington. ESSENTIAL ...

The Salvation Army

Disaster Case Manager

Anacortes, WA · On-site

$24/hr

Disaster Case Manager REPORTS TO: Cascade Emergency Disaster Services Director STATUS: TEMPORARY ... Case management services are needed in various areas within the State of Washington. ESSENTIAL ...

Salvation Army

Disaster Case Manager

Spokane, WA · On-site

$23/hr

Disaster Case Manager REPORTS TO: Cascade Emergency Disaster Services Director STATUS: Temporary ... Case management services are needed in various areas within the State of Washington. ESSENTIAL ...

The Salvation Army

Disaster Case Manager

Tacoma, WA · On-site

$24/hr

Disaster Case Manager REPORTS TO: Cascade Emergency Disaster Services Director STATUS: TEMPORARY ... Case management services are needed in various areas within the State of Washington. ESSENTIAL ...

The Salvation Army

Disaster Case Manager

Spokane, WA · On-site

$23/hr

Disaster Case Manager REPORTS TO: Cascade Emergency Disaster Services Director STATUS: Temporary ... Case management services are needed in various areas within the State of Washington. ESSENTIAL ...

Salvation Army

Disaster Case Manager

Seattle, WA · On-site

$24/hr

Disaster Case Manager REPORTS TO: Cascade Emergency Disaster Services Director STATUS: TEMPORARY ... Case management services are needed in various areas within the State of Washington. ESSENTIAL ...

The Salvation Army

Disaster Case Manager

Marysville, WA · On-site

$24/hr

Disaster Case Manager REPORTS TO: Cascade Emergency Disaster Services Director STATUS: TEMPORARY ... Case management services are needed in various areas within the State of Washington. ESSENTIAL ...

next page

Showing results 1-20

All JobsGovernment JobsEmergency Services JobsIncident Response Coordinator JobsDisaster Case Management Jobs

Disaster Case Management information

See salary details

$14

$25

$38

How much do disaster case management jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for disaster case management in the United States is $25.25, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $27.40 per hour, depending on experience, location, and employer.

What is disaster case management?

A Disaster Case Management job involves assisting individuals and families affected by disasters by helping them navigate recovery resources, develop a recovery plan, and connect with financial, housing, and social services. Case managers assess client needs, advocate on their behalf, and coordinate with various agencies to ensure they receive proper assistance. The goal is to help disaster survivors regain stability and long-term recovery through personalized support.

What are some typical challenges faced by disaster case managers on the job?

Disaster Case Managers often face the challenge of helping clients navigate complex systems for assistance during extremely stressful times. They must balance high caseloads, coordinate with various agencies, and address the urgent needs of individuals affected by disasters such as housing, healthcare, and financial support. Emotional resilience and adaptability are crucial, as circumstances can rapidly change and require quick decision-making. Despite these challenges, many case managers find the role deeply rewarding due to the meaningful impact they have on clients' recovery journeys.

What are the key skills and qualifications needed to thrive in disaster case management, and why are they important?

To thrive in Disaster Case Management, you need a background in social work, crisis intervention, or a related field, along with experience coordinating resources for individuals affected by disasters. Familiarity with case management software, FEMA processes, and certifications in trauma-informed care are often preferred. Strong interpersonal skills, cultural sensitivity, and problem-solving abilities help set candidates apart. These skills ensure effective support for clients in crisis, efficient resource coordination, and successful outcomes in high-pressure situations.

More about Disaster Case Management jobs

What cities are hiring for Disaster Case Management jobs?

Cities with the most Disaster Case Management job openings:

What are the most commonly searched types of Disaster Case Management jobs?

The most popular types of Disaster Case Management jobs are:

What states have the most Disaster Case Management jobs?

States with the most job openings for Disaster Case Management jobs include:

What job categories do people searching Disaster Case Management jobs look for?

The top searched job categories for Disaster Case Management jobs are:

Disaster Case Management jobs near you
Infographic showing various Disaster Case Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $52,521 per year, or $25.3 per hour.

Constituent Services Manager, Disaster Case Management

Tidal Basin

Anchorage, AK • On-site

Temporary

Posted 19 days ago

Job description

Constituent Services Manager, Disaster Case Management
Position Summary
The Constituent Services Manager, Disaster Case Management is responsible for leading the delivery of client-centered recovery services for individuals and families impacted by disasters. This position works closely with community partners, government agencies, and service providers to support equitable and efficient recovery resources to disaster survivors. The Manager serves as a key leader in program implementation, quality assurance, stakeholder coordination, and constituent advocacy. This role requires strong operational leadership, trauma-informed practice, and the ability to manage complex cases, sensitive communications, and time-sensitive recovery efforts in a dynamic environment.
Essential Job Functions:
The candidate will perform the following essential functions:
Program Leadership and Operations
  • Leads outreach and coordination within the Municipality of Anchorage and other locations throughout the state to identify community and organizational resources to assist recovery efforts of survivors of Typhoon Halong.
  • Builds and maintains mutually beneficial relationships, facilitates communications and coordinates activities among agencies or organizations. Helps streamline resources for Resource Coordinators and Navigators directing survivors to helping agencies.
  • Facilitates information sharing related to state recovery support programs providing assistance to Disaster Case Managers.
  • Promote a collaborative, service-oriented team culture focused on accountability, equity, and high-quality client outcomes.
  • Ensure services are delivered in a timely, consistent, trauma-informed, and culturally responsive manner.
  • Prepare and deliver communications, such as trainings, phone calls and face-to-face meetings, and written communications.
  • Develop, implement, and maintain workflows, procedures, and service delivery standards to support effective case management operations.
  • Support disaster response and recovery mobilization efforts, including surge staffing, field operations, and coordination with emergency management partners.
  • Participate in regular staff meetings, case reviews, performance check-ins, and professional development activities.
  • Provide guidance on complex, sensitive, or high-risk client situations and serve as the escalation point for challenging cases.
  • Must be self-motivated and a strong leader capable of promptly and effectively monitoring, coordinating, and communicating strategic objectives.
Constituent Services and Case Management Oversight
  • Ensure disaster survivors receive appropriate intake, assessment, recovery planning, referrals, and follow-up services.
  • Oversee case management practices to ensure client needs are accurately assessed and recovery plans are individualized and actionable.
  • Review complex cases involving housing instability, unmet needs, access and functional needs, financial hardship, or barriers to recovery.
  • Advocate on behalf of constituents with service providers, funders, public agencies, and community partners when needed.
  • Oversees appeals, complaints, and feedback process for the program.
  • Help ensure services are accessible to diverse populations, including historically underserved and vulnerable communities.

Partnership and Stakeholder Coordination
  • Build and maintain effective working relationships with local, state, federal, nonprofit, faith-based, and community organizations involved in disaster recovery.
  • Represent the program in interagency meetings, long-term recovery groups, community forums, and stakeholder briefings.
  • Coordinate referrals and resource navigation across partner organizations to reduce duplication and improve outcomes.

Compliance, Reporting, and Quality Assurance
  • Monitor case files, data entry, and reporting practices for completeness, accuracy, and timeliness.
  • Track program metrics, outputs, and outcomes to support leadership reporting and continuous improvement.
  • Identify service trends, operational issues, and quality risks, and implement corrective actions as needed.
  • Support audits, monitoring reviews, and program evaluations by preparing documentation and responding to information requests.

Community Engagement and Communication
  • Build and maintain tribal relations and participate in meetings when required.
  • Support constituent communications related to available services, eligibility, referrals, and program updates.
  • Assist in communicating program information clearly and compassionately to disaster-affected residents and community stakeholders.
  • Identify unmet needs, recurring barriers, and service access issues affecting community recovery.
Experience and Skill Requirements:
  • Ability to work independently with minimal supervision while contributing effectively in a collaborative, team-oriented environment.
  • Maintains a customer-focused, professional, and courteous demeanor, even under pressure.
  • Strong customer service background, including experience supporting disaster-impacted survivors.
  • Proven ability to work in high-pressure, time-sensitive environments and deliver work to established standards.
  • Excellent organizational and time-management skills, with strong attention to detail and the ability to manage multiple priorities and deadlines.
  • Strong interpersonal, written, and verbal communication skills.
  • Strong analytical, problem-solving, and client advocacy skills.
  • Knowledge of case management principles and service navigation.
  • Demonstrated constituent services expertise.
  • Experience managing or overseeing programs serving vulnerable populations in high-stress environments.
  • Experience working with tribal governments a plus.
  • Demonstrated experience coordinating with community-based organizations, public agencies, and external stakeholders.
  • Experience with program reporting, performance tracking, and compliance oversight.
  • Previous case management experience on a federally funded program preferred

Required Qualifications
  • Bachelor's degree in social work, public administration, emergency management, human services, public health, nonprofit management, or a related field. Equivalent combination of education and relevant experience may be considered.
  • Minimum of 5 years of progressively responsible experience in case management, constituent services, disaster recovery, human services, or a related field.

Job Description Disclaimer: This position description incorporates the core responsibilities of the job. It recognizes that other related duties not specifically mentioned might also be performed, and that not all responsibilities may be carried out depending on operational needs.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Upon hire, secondary employment must be disclosed and approved.
Tidal Basin HoldCo, LLC and its affiliated companies, which includes Tidal Basin Government Consulting, are an Equal Employment Opportunity Employer.

Apply