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Promachbuilt

Sr. Process Engineer

New York, NY · On-site +1

$120K - $150K/yr

As a Sr. Process Engineer on our team, you will oversee the sale and execution phases of large ... complete analysis and manage multiple projects simultaneously * Track record of successfully ...

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How much do senior process analyst jobs pay per year?

As of Sep 5, 2026, the average yearly pay for senior process analyst in New York is $99,627.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,400.00 and $120,300.00 per year, depending on experience, location, and employer.

What does a senior process analyst do?

A Senior Process Analyst is responsible for evaluating, designing, and improving business processes within an organization. They analyze workflows, identify inefficiencies, and recommend solutions to enhance productivity and reduce costs. Senior Process Analysts often work with cross-functional teams to implement changes, monitor outcomes, and ensure processes align with organizational goals. Their expertise contributes to continuous improvement and operational excellence.

What are some common challenges a senior process analyst may face when implementing process improvements across departments?

A Senior Process Analyst often encounters challenges such as resistance to change from stakeholders, difficulty in aligning diverse departmental goals, and navigating complex organizational structures. Successful analysts use strong communication and facilitation skills to build consensus and ensure everyone understands the benefits of the proposed changes. They also rely on data-driven analysis to demonstrate value and work closely with cross-functional teams to monitor progress and adjust strategies as needed.

What are the key skills and qualifications needed to thrive as a senior process analyst, and why are they important?

To thrive as a Senior Process Analyst, you need strong analytical skills, process mapping expertise, and a background in business administration or industrial engineering. Experience with Lean Six Sigma methodologies, process modeling software (such as Visio or ARIS), and relevant certifications like Six Sigma Green Belt are highly valued. Exceptional communication, problem-solving, and stakeholder management skills enable you to drive process improvements and gain buy-in across departments. These capabilities are vital to optimize workflows, increase efficiency, and support organizational change initiatives.

What is the difference between Senior Process Analyst vs Process Analyst?

AspectSenior Process AnalystProcess Analyst
Required CredentialsBachelor's degree, often certifications like Six Sigma or LeanBachelor's degree, similar certifications often preferred
Work EnvironmentSenior-level projects, leadership roles, cross-department collaborationOperational tasks, data analysis, process documentation
Employer & Industry UsageUsed in manufacturing, finance, healthcare, and consulting firmsCommon across same industries, entry to mid-level roles

The main difference between a Senior Process Analyst and a Process Analyst lies in experience, scope of responsibilities, and leadership roles. Senior Process Analysts typically handle more complex projects, mentor junior staff, and contribute to strategic improvements, whereas Process Analysts focus on data collection, process mapping, and supporting operational tasks. Both roles are vital in process improvement initiatives across various industries.

Is a senior process analyst a good career?

A senior process analyst is a valuable role focused on improving business efficiency through analyzing and optimizing processes. It typically requires strong analytical skills, knowledge of process mapping tools, and experience in data analysis or project management. The role offers opportunities for advancement into management or specialized areas within operations or consulting.

What are the most commonly searched types of Process Analyst jobs in New York?

The most popular types of Process Analyst jobs in New York are:

What cities in New York are hiring for Senior Process Analyst jobs?

Cities in New York with the most Senior Process Analyst job openings:

What are popular job titles related to Senior Process Analyst jobs in NY?

For Senior Process Analyst jobs in NY, the most frequently searched job titles are:

Senior Process Analyst jobs near you
Infographic showing various Senior Process Analyst job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $99,627 per year, or $47.9 per hour.

Senior Process & Performance Optimization Specialist

EmblemHealth

New York, NY

Full-time

Posted 21 days ago

EmblemHealth rating

9.4

Company rating: 9.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

15th of 315 rated insurance

Job description

Summary of Position

  • Responsible for executing and driving initiatives and ongoing optimization efforts that improve performance across end-to-end Operations, including Claims, Provider Operations, Compliance, Grievance & Appeals, Enrollment & Billing, and Call Center functions with minimal oversight.
     
  • Acts as a cross-functional execution lead who identifies operational challenges and improvement opportunities through data analysis and stakeholder engagement, translates business needs into structured work efforts, and drives initiatives through completion.
     
  • Partners with Operations, IT, vendors, offshore teams, and upstream/downstream stakeholders to ensure that process improvements, system enhancements, and workflow changes are effectively implemented, adopted, and deliver measurable operational outcomes.
     
  • Operates with a high degree of autonomy, managing work efforts from intake through execution while ensuring alignment with business priorities.


Principal Accountabilities

  • Independently drive execution of initiatives and work efforts from intake through completion across Operations
     
  • Define and structure assigned work efforts, including scope, objectives, milestones, deliverables, risks, and dependencies 
     
  • Develop and maintain detailed execution plans using tools such as Excel, MS Project, Smartsheet, or Agile platforms (Jira/Azure DevOps) 
     
  • Identify and engage appropriate stakeholders across Operations, IT, vendors, offshore teams, and upstream/downstream partners 
     
  • Lead working sessions to align objectives, progress, and issue resolution 
     
  • Proactively identify execution risks, blockers, and gaps; drive resolution through direct engagement and follow-up 
     
  • Ensure clear ownership and accountability for action items and deliverables across stakeholders.
     
  • Escalate issues with context, data, and recommended solutions to leadership when needed 
     
  • Validate that initiatives are completed with measurable operational impact and aligned to defined success criteria
     
  • Identify and drive improvements across end-to-end operational workflows spanning multiple business areas.
     
  • Conduct current-state assessments through stakeholder interviews, workflow walkthroughs, and job shadowing
     
  • Analyze processes across functional boundaries (e.g., Enrollment Claims Appeals Call Center)
     
  • Develop detailed process maps including decision points, handoffs, rework loops, and system interactions
     
  • Quantify inefficiencies using data such as cycle time, backlog, error/rework rates, and productivity metrics
     
  • Perform root cause analysis across people, process, and technology dimensions.
     
  • Identify and define improvement opportunities that are practical, scalable, and aligned to business constraints.
     
  • Evaluate upstream and downstream impacts of proposed changes
     
  • Drive implementation of process improvements, including stakeholder alignment and operational readiness.
     
  • Validate effectiveness of changes post-implementation and adjust as needed.
     
  • Translate operational needs into clearly defined requirements and support successful delivery of system and workflow changes.
     
  • Gather and synthesize business requirements through structured stakeholder engagement
     
  • Translate needs into user stories, business requirements, acceptance criteria, and process workflows, ensuring requirements reflect operational realities, dependencies, and success measures.
     
  • Partner with IT and product teams to refine backlog items and clarify priorities.
     
  • Develop test scenarios and lead coordination of User Acceptance Testing (UAT)
     
  • Track defects, ensure resolution, and validate system functionality.
     
  • Confirm alignment between delivered solutions and intended operational outcomes.
     
  • Partner with stakeholders to ensure readiness for implementation.
     
  • Support data-driven decision-making and monitor operational performance and initiative outcomes.
     
  • Extract, compile, and analyze data across multiple operational areas (Claims, Call Center, Enrollment, etc.).
     
  • Track key performance indicators, including but not limited to: Inventory and backlog levels, Turnaround times, First-pass yield / accuracy rates, Productivity and utilization metrics.
     
  • Develop working dashboards, scorecards, and tracking tools using Excel or Power BI.
     
  • Identify trends, performance gaps, and emerging risks.
     
  • Provide actionable, data-driven insights and recommendations to stakeholders and leadership.
     
  • Identify and support implementation of automation and efficiency opportunities across Operations.
     
  • Identify repetitive, manual, or high-volume processes suitable for automation (RPA, AI-enabled solutions, workflow tools).
     
  • Document use cases, including current-state effort, expected benefits, and operational impact.
     
  • Evaluate feasibility and prioritize opportunities based on value and complexity.
     
  • Participate in testing, validation, and rollout of automated solutions.
     
  • Monitor early performance and track realization of expected benefits.
     
  • Identify and address issues impacting performance or adoption.
     
  • Ensure effective rollout, adoption, and sustainability of process and system changes by developing and executing practical rollout plans aligned with operational workflows and constraints.
     
  • Create clear and usable documentation, including job aids, process guides, and training materials.
     
  • Support training sessions, stakeholder walkthroughs, and working sessions.
     
  • Engage operations teams, vendors, and offshore partners to ensure understanding and readiness.
     
  • Gather feedback from end users and identify adoption challenges.
     
  • Identify risks related to change adoption (e.g., workarounds, resistance, knowledge gaps).
     
  • Drive or recommend corrective actions to ensure sustained adoption and performance.
     
  • Drive alignment and communication across stakeholders and provide visibility to leadership.
     
  • Identify and engage relevant stakeholders across Operations, IT, vendors, and partner teams.
     
  • Facilitate working sessions, discussions, and problem-solving forums.
     
  • Develop structured materials and presentations for leadership updates.
     
  • Communicate initiative progress, risks, issues, and outcomes clearly and concisely.
     
  • Present findings, insights, and recommendations to Director- and SVP-level stakeholders as needed.
     

  • Ensure alignment across stakeholders on priorities, expectations, and outcomes.

Qualifications

Education, Training, Licenses, Certifications

  • Bachelor's Degree required


Relevant Work Experience, Knowledge, Skills, and Abilities

  • 4-6+ years of relevant experience in healthcare payer operations (Claims strongly preferred) or management consulting with a focus on operational performance improvement required
     
  • Experience leading or independently executing process improvement initiatives, operational optimization efforts, or system implementations required
     
  • Experience working across cross-functional teams, including Operations and Technology partners required
     
  • Demonstrated ability to operate independently, manage multiple work efforts, and drive initiatives to completion with minimal oversight required
     
  • Strong understanding of end-to-end healthcare operations workflows, including upstream & downstream dependencies required
     
  • Experience working with vendors and/or offshore teams in an operational or project capacity required
     
  • Strong analytical and problem-solving skills, including root cause analysis and data interpretation required
     
  • Proficiency with MS Office (Excel, PowerPoint, MS Project, Teams, Outlook) and process mapping tools (e.g., Visio) required
     
  • Experience with Agile tools such as Jira or Azure DevOps required
     
  • Strong written and verbal communication skills, including development of structured presentations and materials for leadership audiences required
     
  • Experience with automation, AI-enabled solutions, or workflow optimization tools preferred
Additional Information
  • Requisition ID: 1000003253
  • Hiring Range: $68,040-$118,800

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