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Senior Member Service Representative Jobs in Oregon

NC SECU

Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to ... They are responsible for providing exemplary member service by responding to member inquiries by ...

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Senior Member Service Representative information

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$12

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How much do senior member service representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for senior member service representative in Oregon is $24.40, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.92 per hour, depending on experience, location, and employer.

What is a senior member service representative?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

What are the key skills and qualifications needed to thrive as a senior member service representative?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.

What are some common challenges faced by senior member service representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

Is a senior member service representative an entry-level job?

A senior member service representative is typically not an entry-level position; it usually requires prior experience in customer service, strong communication skills, and knowledge of the company's products or services. This role often involves handling complex customer issues and may require familiarity with specific tools or systems, making it suitable for candidates with some industry experience.

What are the most commonly searched types of Member Service Representative jobs in Oregon?

The most popular types of Member Service Representative jobs in Oregon are:

What are popular job titles related to Senior Member Service Representative jobs in Oregon?

For Senior Member Service Representative jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Senior Member Service Representative jobs in Oregon look for?

The top searched job categories for Senior Member Service Representative jobs in Oregon are:

What cities in Oregon are hiring for Senior Member Service Representative jobs?

Cities in Oregon with the most Senior Member Service Representative job openings:

Senior Member Service Representative jobs near you
Infographic showing various Senior Member Service Representative job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 3% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $50,744 per year, or $24.4 per hour.

Member Service Representative I (Beaverton, OR)

Rivermark Community Credit Union

Beaverton, OR • On-site

$22.88 - $31/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Member Service Representative I (Beaverton, OR)

Beaverton - Beaverton, OR 97008

Overview

Salary Range $22.88 - $31.00 Hourly

Description

Grow with Purpose at Rivermark

Rivermark Community Credit Union is a local, not-for-profit financial cooperative serving communities across Oregon and Washington. As a member-owned organization, we help people build stronger financial futures through better rates, lower fees, and personalized financial solutions.

Our purpose is simple: we transform lives and communities together. That same commitment extends to our employees. We've built a culture where people feel valued, supported, and empowered to grow. We celebrate diverse experiences and perspectives and strive to create an environment where everyone feels a genuine sense of belonging and can show up as their authentic self.

Build your career where you belong and help strengthen the communities you call home. At Rivermark, you'll grow with purpose, support your neighbors, and be part of something bigger.

Position overview:

The Member Service Representative is responsible for handling existing member accounts, building strong relationships, and delivering exceptional member service. Assists members by phone with account maintenance, disputes, general loan inquiries, and IRAs. Employs strong communication skills to identify key needs and achieve effective resolutions. Uses consultative selling techniques to identify opportunities and offer recommendations on deposit accounts, loans, and services to enhance member relationships. Keeps current on Credit Union policies, procedures, and offerings to provide accurate and knowledgeable support.

Primary responsibilities:

  • Assists members with financial transactions through multiple channels within the Contact Center. Includes, but not limited to phone, follow up with partners, faxes and emails.
  • Assists members with general account maintenance and servicing accounts. Handles complex requests, such as, but not limited to disputes, deceased member accounts, digital banking troubleshooting including lock & unlock of access. Works with internal partners for advanced issues and complaint handling.
  • Effectively uses available resource materials and engages additional assistance as necessary to arrive at a resolution. Ensures quick and appropriate responses to member requests and build deeper member relationships. Provides exceptions on member accounts and requests per access levels for this position when appropriate.
  • Adheres to call quality requirements on each call or interaction set by Credit Union procedures.
  • Ensures adherence to Credit Union policies and Procedures. Ensures effective and up-to-date documentation. Adhering to the security requirements and verification. Identifying and responding to red flags in an appropriate and thorough manner.
  • Maintains a working knowledge of the credit union's products, services, data processing system, including accessing information on the web, knowledge base system and intranet.
Qualifications

Must-haves:

  • High school diploma/GED required.
  • Minimum one year of call center, customer service or sales experience required.
  • Strong ability to provide excellent member service and effectively discuss/refer credit union products and services to recommend enhancements to members.
  • Takes ownership of every member interaction, whether it requires a call back, extended research or assistance.
  • Ability to multi-task and work seamlessly and efficiently across several different platforms simultaneously.
  • In-depth understanding of all credit union products and services.
  • Research and problem-solving skills to identify and resolve issues.
  • Must be available to work 10 a.m. to 7:00 p.m., Monday-Friday, and some Saturdays 9:30 a.m. to 6:00 p.m.
  • Initial 70+ days of training on-site.
  • This position is a hybrid work model.

Nice-to-haves:

  • Spanish speaking skills a plus.
  • Financial institution experience preferred.

Why choose us:

We offer a competitive benefits package designed to support your well-being and professional growth. Visit our benefits page to learn more.

Rivermark Community Credit Union is proud to be an Equal Opportunity Employer that celebrates diversity. We acknowledge the challenges in our industry and strive to develop an inclusive culture where all individuals are valued and respected.

Apply