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Senior Member Service Representative Jobs in Oregon

Crunch , Inc.

Member Service Rep

Portland, OR · On-site

Front Desk Representative (Part-Time) Our Northwest locations are looking for Front Desk ... Schedule member services: massage, court sports, rockwall, etc. * Assist in fit desk, retail, juice ...

Crunch

Member Service Rep

Portland, OR · On-site

Front Desk Representative (Part-Time) Our Northwest locations are looking for Front Desk ... Schedule member services: massage, court sports, rockwall, etc. * Assist in fit desk, retail, juice ...

Crunch Fitness

Member Service Rep

Portland, OR · On-site

Our Northwest locations are looking for Front Desk Representatives (Part-Time) Responsibilities ... Schedule member services: massage, court sports, rockwall, etc. * Assist in fit desk, retail, juice ...

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Senior Member Service Representative information

See Oregon salary details

$12

$24

$37

How much do senior member service representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for senior member service representative in Oregon is $24.40, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.92 per hour, depending on experience, location, and employer.

What is a senior member service representative?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

What are the key skills and qualifications needed to thrive as a senior member service representative?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.

What are some common challenges faced by senior member service representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

Is a senior member service representative an entry-level job?

A senior member service representative is typically not an entry-level position; it usually requires prior experience in customer service, strong communication skills, and knowledge of the company's products or services. This role often involves handling complex customer issues and may require familiarity with specific tools or systems, making it suitable for candidates with some industry experience.

What are the most commonly searched types of Member Service Representative jobs in Oregon?

The most popular types of Member Service Representative jobs in Oregon are:

What are popular job titles related to Senior Member Service Representative jobs in Oregon?

For Senior Member Service Representative jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Senior Member Service Representative jobs in Oregon look for?

The top searched job categories for Senior Member Service Representative jobs in Oregon are:

What cities in Oregon are hiring for Senior Member Service Representative jobs?

Cities in Oregon with the most Senior Member Service Representative job openings:

Senior Member Service Representative jobs near you
Infographic showing various Senior Member Service Representative job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 3% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $50,744 per year, or $24.4 per hour.

Member Service Rep

Crunch , Inc.

Portland, OR • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Front Desk Representative (Part-Time)

Our Northwest locations are looking for Front Desk Representatives (Part-Time).

Responsibilities:

  • Greet all members & guests with a smile and wish them well as they exit the club.
  • Check in all members and guests in accordance with company procedures.
  • Facilitate any messages on club software at member check-in.
  • Answer phones in courteous, helpful, professional manner.
  • Communicate special events to members and guests.
  • Maintain an atmosphere which makes members feel welcome.
  • Facilitate all member requests or forward to a manager.
  • Maintain professional disposition at all times.
  • Understand and follow all policies, procedures and standards.
  • Sell juice bar & retail products (if sold at the front desk).
  • Schedule member services: massage, court sports, rockwall, etc.
  • Assist in fit desk, retail, juice bar, childcare, etc. desks/areas as needed.
  • Facilitate payment of member services in accordance with company procedures.
  • Know club facility, services, and schedules.
  • Maintain a clean and organized work area.
  • Assist in all projects as delegated by club management.
  • Above position may report to the Assistant Manager or Assistant General Manager where applicable.
  • Follow all policies and procedures in Employee Handbook.
  • Above description may be subject to change or alteration at any time.

Qualifications:

  • Fluent in English
  • Proficient reading and writing skills
  • Good communication skills
  • Strong customer service skills
  • 18+ years of age
  • Experience in a fast-paced environment
  • Multitasking skills
  • High energy and patience required
  • Open availability

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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