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Senior It Manager Jobs (NOW HIRING)

WATG

Senior IT Support Specialist

Manhattan, NY · On-site

$100K - $115K/yr

This role manages complex technical issues across hardware, software, and end-user systems ... The Senior IT Support Specialist also leads IT projects and change initiatives, mentors junior team ...

PPG Industries, Inc.

IT Manager

Pittsburgh, PA · On-site

$92K - $113K/yr

You will report to the Senior IT Manager, Refinish IT. Key Responsibilities * Contributes to the achievement of business unit objectives by managing effectively and efficiently the implementation and ...

Focus

Plant IT Manager

Seneca, SC · On-site

$120K - $150K/yr

Reports to the Regional Senior IT Manager, dotted line to Plant Manager * Acts as IT Single point of contact for plant leadership * Owns end‑to‑end IT accountability at the site * Leads local IT ...

Wintrust

Senior IT Project Manager

Rosemont, IL

$132K - $132K/yr

The Senior IT Project Manager / Assistance Vice President (AVP) orchestrates the initiation, planning, execution, monitoring and closing of projects with a specific term that have a beginning, an end ...

North Star Staffing Solutions

Sr. IT Auditor

Monroe, CT · On-site

$93K - $122K/yr

Company Description North Star Staffing Solutions The Senior IT Auditor will assist audit teams in ... t. * Other duties as assigned. * Travel requirements: 20% - 25% on an as-needed basis.

Clark Davis Associates

Senior IT auditor

Morristown, NJ · On-site

$96K - $127K/yr

... Senior IT auditors. Auditing o Perform SOX IT testing for the Company's operating units. o ... IT general controls -testing of change management, security administration, computer operations ...

Intact Services USA LLC

IT Manager (Hybrid)

Canton, MA · Hybrid

$100K - $123K/yr

The IT Manager is responsible for the support of company applications, serving as a business and ... Establishes and maintains strong business relationships with both senior and operating level ...

Next Step Systems

Information Technology Manager

San Diego, CA · On-site

$100K - $123K/yr

Information Technology Manager, San Diego, CA We are looking for an experienced Information Technology Manager. This is a Hybrid Onsite/Remote position with Onsite required. Information Technology ...

Addison Group

Senior IT Auditor

Issaquah, WA

$110K - $140K/yr

Job Title: Senior IT Auditor Salary: $110K - $140K / yr DOE Benefits: Medical, dental, vision, 401k ... Manage individual audit engagements from planning through to final reporting. * Develop ...

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Senior It Manager information

See salary details

$63K

$115.2K

$151K

How much do senior it manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for senior it manager in the United States is $115,160.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What does a Senior IT Manager do?

A Senior IT Manager oversees a company's information technology strategy, operations, and staff. They are responsible for managing IT teams, ensuring systems run efficiently, and aligning technology initiatives with business goals. This includes implementing new technologies, maintaining cybersecurity, budgeting for IT projects, and collaborating with other departments. Senior IT Managers also play a key role in mentoring staff and ensuring compliance with industry standards and regulations.

What is the difference between Senior IT Manager vs IT Project Manager?

AspectSenior IT ManagerIT Project Manager
CertificationsITIL, PMP, CISSP (optional)PMP, PRINCE2, CAPM
Work EnvironmentOversees IT departments, strategic planningManages specific projects, teams within projects
Employer & Industry UsageUsed in organizations with large IT teamsCommon across industries for project execution

While both roles require project management skills and certifications like PMP, the Senior IT Manager focuses on overall IT strategy and department leadership, whereas the IT Project Manager concentrates on managing individual projects to ensure timely delivery and scope management.

What are some common challenges faced by Senior IT Managers in leading cross-functional teams?

Senior IT Managers often encounter challenges when coordinating across multiple departments, such as aligning differing priorities, managing communication gaps, and balancing resource allocation. Effective leadership requires fostering collaboration between IT and business units, translating technical concepts for non-technical stakeholders, and ensuring projects remain on schedule and within budget. Proactively addressing potential conflicts and establishing clear processes can help ensure successful project outcomes and a cohesive team environment.

What are the key skills and qualifications needed to thrive as a Senior IT Manager, and why are they important?

To thrive as a Senior IT Manager, you need expertise in IT infrastructure, project management, and strategic planning, typically supported by a bachelor's or master's degree in information technology or a related field. Familiarity with ITIL frameworks, cloud platforms, cybersecurity protocols, and certifications like PMP or CISSP is highly valued. Exceptional leadership, communication, and problem-solving abilities help drive team performance and align IT initiatives with business goals. These skills ensure robust technology operations, efficient project delivery, and effective collaboration across the organization.
More about Senior It Manager jobs
What cities are hiring for Senior It Manager jobs? Cities with the most Senior It Manager job openings:
What are the most commonly searched types of Senior It jobs? The most popular types of Senior It jobs are:
What states have the most Senior It Manager jobs? States with the most job openings for Senior It Manager jobs include:
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Senior It Manager jobs near you
Infographic showing various Senior It Manager job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 84% In-person, 8% Hybrid, and 8% Remote job distribution, with an average salary of $115,160 per year, or $55.4 per hour.

Senior IT Support Specialist

WATG

Manhattan, NY • On-site

$100K - $115K/yr

Full-time

Posted 22 days ago

Job description

ABOUT WATG
WATG is the world's preeminent destination and hospitality design firm. We are employee-owned, home to more than 500 professionals globally, located remotely and in our offices in Atlantic City, California, Dallas, New York, Honolulu, London, Singapore, and Shanghai.
Our approach to design applies a hospitality ethos to the development of all shapes and sizes. From initial feasibility studies to finishing touches, we operate globally as an integrated, multidisciplinary practice. Along with our interior design studio, Wimberly Interiors, we specialize in hospitality, gaming + entertainment, urban + mixed-use, and high-end residential design.
We were founded in Honolulu in 1945, and the spirit of the islands taught us to focus on community strength, self-reliance, and sustainability - which we still prioritize today. We passionately believe that culture and heritage are the roots that lead to long-term resilience. We stay true to our values of designing spaces that respect, protect, and enhance the natural magic of their surroundings while delivering long-term value for our clients and their communities.
WATG is hiring a Senior IT Support Specialist for our New York office. This role requires in-person collaboration, with the option to work remotely only on Fridays.
ROLE
The Senior IT Support Specialist serves as a hands-on manager within the Workplace Technology team, overseeing day-to-day IT support operations across the firm, with a strong emphasis on customer service and operational excellence. This role manages complex technical issues across hardware, software, and end-user systems, ensuring the help desk operates efficiently through active ticket oversight and team coordination. As a key decision-maker, the position drives process improvements, conducts root cause analysis, and implements solutions to prevent recurring issues. The Senior IT Support Specialist also leads IT projects and change initiatives, mentors junior team members, and supports a wide range of technologies, including desktops, mobile devices, and conferencing systems.
RESPONSIBILITIES
IT Service Delivery
  • Provides vital first-level technology support to staff across the New York and Atlantic City offices, encompassing all manner of technology with an emphasis on excellent customer service
  • Uses the Help Desk ticketing system to manage end-user issues; monitors and resolves issues, including troubleshooting hardware and software, with follow-through until successful resolution
  • Enhances service levels and help desk processes where appropriate
  • Orients new employees to the general IT environment
  • Promotes and assists with deployment and training on technology initiatives
  • Carries out tasks with minimal site disruption and supervision
  • Provides escalation support for other members of the Service Desk team
  • Interacts with various IT staff to integrate infrastructure technologies
  • Actively contributes to and assists with knowledge base administration and knowledge sharing

Technical Support
  • Resolves daily requests for IT support globally, with an emphasis on the New York and Atlantic City offices
  • Supports and configures desktop and laptop computer systems
  • Participates in technical research and development to enable continuing innovation
  • Assists in the installation and support of IT servers, storage, and network infrastructure
  • Creates and maintains documentation for WATG programs and procedures
  • Configures and supports the Microsoft 365 environment, including Teams, SharePoint, and related collaboration tools
  • Implements and administers Microsoft Active Directory, Entra ID, local/global security policies, DNS, and DHCP as they relate to PC management
  • Supports company-provided and BYOD mobile phones

IT Project Management
  • Owns and leads IT projects from initiation through delivery
  • Manages concurrent projects across various offices, ensuring minimal business disruption and alignment with organizational priorities
  • Partners with the Global Workplace Technology Manager to define project roadmaps and drive execution of technology initiatives
  • Identifies opportunities for process improvement and proactively proposes and implements solutions

Team Leadership
  • Serves as a senior resource and mentor to junior help desk staff, providing guidance, coaching, and technical development support
  • Supports workload prioritization and task delegation across the service desk team
  • Represents the Workplace Technology team in cross-functional meetings and planning sessions

IT Service Delivery
  • Provides vital first-level technology support to staff across New York and Atlantic City offices, encompassing all manner of technology with an emphasis on excellent customer service
  • Use the Help Desk ticketing solution to manage end-user issues; monitor and resolve issues, including troubleshooting hardware and software, with follow-through until successful resolution
  • Enhances service levels and help desk processes where appropriate
  • Orients new employees to the general IT environment
  • Promotes and assists with deployment and training on technology initiatives
  • Carries out tasks with minimal site disruption and supervision
  • Provides escalation support for other members of the Service Desk team
  • Interacts with various IT personnel to integrate infrastructure technologies
  • Actively contributes to and assists with knowledge base administration and knowledge sharing

Technical Support
  • Resolves daily requests for IT support globally, with an emphasis across the New York and Atlantic City locations
  • Supports and configures desktop and laptop computer systems
  • Participates in technical research and development to enable continuing innovation
  • Assists in the installation and support of IT servers, storage, and network infrastructure
  • Creates and maintains documentation for programs and procedures
  • Configures and supports the Microsoft 365 environment, including Teams, SharePoint, and related collaboration tools
  • Implements and administers Microsoft Active Directory, Entra ID, local/global security policies, DNS, and DHCP as they relate to PC management
  • Supports company-provided and BYOD mobile phones

IT Project Management
  • Owns and leads IT projects from initiation through delivery
  • Manages concurrent projects across various offices, ensuring minimal business disruption and alignment with organizational priorities
  • Partners with the Global Workplace Technology Manager to define project roadmaps and drive execution of technology initiatives
  • Identifies opportunities for process improvement and proactively proposes and implements solutions

Team Leadership
  • Serves as a senior resource and mentor to junior help desk staff, providing guidance, coaching, and technical development support
  • Supports workload prioritization and task delegation across the service desk team
  • Represents the Workplace Technology team in cross-functional meetings and planning sessions

QUALIFICATIONS
  • Associate degree or equivalent experience; bachelor's degree preferred
  • Minimum of 7 years of technical IT help desk support experience, including time in a senior-level capacity within small-to-mid-size companies
  • Demonstrated experience owning and managing IT projects end-to-end
  • Proven ability to operate as a senior team member, supporting leadership in driving technology strategy and day-to-day operations
  • Strong problem-solving and analytical skills with proven ability to troubleshoot and resolve complex hardware and software issues
  • Extensive knowledge of Microsoft Windows OS, Microsoft 365, and iOS
    Working knowledge of Windows Server OS, VMware, Microsoft Entra ID, Active Directory, and LAN concepts
  • Familiarity with modern endpoint management tools (e.g., Intune or equivalent MDM platforms)
    Excellent written and verbal communication skills; able to translate complex technical concepts for non-technical stakeholders
  • Exceptional listening and presentation skills
    CompTIA A+, Network+, Microsoft certifications, or equivalent experience desired
  • Ability to work independently across multiple office locations, share information globally, and assist others with their assignments
  • Willingness to travel between New York and Atlantic City offices as needed
  • Ability to lift and carry up to 40 pounds

*Please include a copy of your resume to be considered for this position.
JOB INFORMATION
  • Salary range: $100,000.00 to $115,000.00 per year. The base salary presented to a candidate may vary by skills and overall experience and will be based on the market location.

WATG is an Equal Opportunity Employer
#LI-JH1
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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