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Senior It Manager Jobs (NOW HIRING)

MY WIRELESS

IT Specialist

Las Vegas, NV · On-site

$13 - $18/hr

This role may assist with Level 2 issues and project work only under the guidance and oversight of the IT Manager or senior IT staff . The position does not independently own advanced troubleshooting ...

My Wireless

IT Specialist

Las Vegas, NV · On-site

$13 - $18/hr

This role may assist with Level 2 issues and project work only under the guidance and oversight of the IT Manager or senior IT staff . The position does not independently own advanced troubleshooting ...

My Wireless

IT Specialist

Guaynabo, PR · On-site

$12 - $16/hr

This role may assist with Level 2 issues and project work only under the guidance and oversight of the IT Manager or senior IT staff . The position does not independently own advanced troubleshooting ...

My Wireless

IT Specialist

Las Vegas, NV · On-site

$13 - $18/hr

This role may assist with Level 2 issues and project work only under the guidance and oversight of the IT Manager or senior IT staff . The position does not independently own advanced troubleshooting ...

GLOTECH, Inc.

IT Manager

Orlando, FL · On-site

$88K - $108K/yr

... and IT senior management. The IT Manager is also a key liaison between a subset of SEA functional departments and the IT organization, leveraging strong influence and communication to develop and ...

AKIRA

Senior IT Field Technician

Chicago, IL · On-site

$75K - $95K/yr

Store IT Manager P osition Overview: AKIRA is seeking a seasoned Senior IT Field Technician to lead the hands-on installation, deployment, and infrastructure support of technology across our 40 ...

AKIRA

Senior IT Field Technician

Chicago, IL

Store IT Manager P osition Overview: AKIRA is seeking a seasoned Senior IT Field Technician to lead the hands-on installation, deployment, and infrastructure support of technology across our 40 ...

Crosslake Technologies LLC

IT Manager

Charlotte, NC

$92K - $113K/yr

Monitor and maintain cyber security systems Required Skills * 2+ years proven success in an IT Manager or senior IT role * Experience effectively managing external vendor and support provider ...

Crosslake Technologies LLC

IT Manager

Charlotte, NC · On-site

$92K - $113K/yr

Monitor and maintain cyber security systems Required Skills * 2+ years proven success in an IT Manager or senior IT role * Experience effectively managing external vendor and support provider ...

Crosslake Technologies LLC

IT Manager

Charlotte, NC · On-site

$92K - $113K/yr

Monitor and maintain cyber security systems Required Skills * 2+ years proven success in an IT Manager or senior IT role * Experience effectively managing external vendor and support provider ...

Prolim Global

IT Manager

Greensboro, NC · On-site

$92K - $112K/yr

IT Manager (Manufacturing) Greensboro, North Carolina Farmington hills, MI Longterm Description We ... Assist senior IT leadership by executing delegated tasks. Technology Development & Continuous ...

Tau Six

Senior IT Management Consultant

Chantilly, VA · On-site +1

The Senior Information Technology Management Consultant provides senior-level advisory, analytical, and operational support to a Chief Information Officer (CIO) within the Office of the Secretary of ...

Livenation

C3 Presents - Associate IT Manager

Austin, TX

$94K - $115K/yr

This role works closely with the Senior IT Manager and Live Nation IT teams to provide end-user support, assist IT operations, coordinate vendors, and contribute to technology projects across the ...

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Senior It Manager information

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$63K

$115.2K

$151K

How much do senior it manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for senior it manager in the United States is $115,160.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What does a Senior IT Manager do?

A Senior IT Manager oversees a company's information technology strategy, operations, and staff. They are responsible for managing IT teams, ensuring systems run efficiently, and aligning technology initiatives with business goals. This includes implementing new technologies, maintaining cybersecurity, budgeting for IT projects, and collaborating with other departments. Senior IT Managers also play a key role in mentoring staff and ensuring compliance with industry standards and regulations.

What is the difference between Senior IT Manager vs IT Project Manager?

AspectSenior IT ManagerIT Project Manager
CertificationsITIL, PMP, CISSP (optional)PMP, PRINCE2, CAPM
Work EnvironmentOversees IT departments, strategic planningManages specific projects, teams within projects
Employer & Industry UsageUsed in organizations with large IT teamsCommon across industries for project execution

While both roles require project management skills and certifications like PMP, the Senior IT Manager focuses on overall IT strategy and department leadership, whereas the IT Project Manager concentrates on managing individual projects to ensure timely delivery and scope management.

What are some common challenges faced by Senior IT Managers in leading cross-functional teams?

Senior IT Managers often encounter challenges when coordinating across multiple departments, such as aligning differing priorities, managing communication gaps, and balancing resource allocation. Effective leadership requires fostering collaboration between IT and business units, translating technical concepts for non-technical stakeholders, and ensuring projects remain on schedule and within budget. Proactively addressing potential conflicts and establishing clear processes can help ensure successful project outcomes and a cohesive team environment.

What are the key skills and qualifications needed to thrive as a Senior IT Manager, and why are they important?

To thrive as a Senior IT Manager, you need expertise in IT infrastructure, project management, and strategic planning, typically supported by a bachelor's or master's degree in information technology or a related field. Familiarity with ITIL frameworks, cloud platforms, cybersecurity protocols, and certifications like PMP or CISSP is highly valued. Exceptional leadership, communication, and problem-solving abilities help drive team performance and align IT initiatives with business goals. These skills ensure robust technology operations, efficient project delivery, and effective collaboration across the organization.
More about Senior It Manager jobs
What cities are hiring for Senior It Manager jobs? Cities with the most Senior It Manager job openings:
What are the most commonly searched types of Senior It jobs? The most popular types of Senior It jobs are:
What states have the most Senior It Manager jobs? States with the most job openings for Senior It Manager jobs include:
What job categories do people searching Senior It Manager jobs look for? The top searched job categories for Senior It Manager jobs are:
Senior It Manager jobs near you
Infographic showing various Senior It Manager job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 84% In-person, 8% Hybrid, and 8% Remote job distribution, with an average salary of $115,160 per year, or $55.4 per hour.
IT Specialist

IT Specialist

MY WIRELESS

Las Vegas, NV • On-site

$13 - $18/hr

Full-time

Posted 12 days ago

My Wireless rating

2.5

Company rating: 2.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Position Summary

The IT Support Specialist I – Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This position focuses on basic troubleshooting, ticket intake, issue triage, and escalation, while also gaining exposure to IT projects and higher-level support activities under direct supervision.

This role may assist with Level 2 issues and project work only under the guidance and oversight of the IT Manager or senior IT staff. The position does not independently own advanced troubleshooting, system configuration, vendor management, or infrastructure decisions.

Essential Job Duties and ResponsibilitiesLevel 1 Ticket Support & Issue Triage (Primary Responsibility)
  • Serve as the first point of contact for IT support tickets submitted by retail locations.
  • Perform Level 1 troubleshooting using documented procedures, knowledge base articles, and checklists.
  • Accurately document issues, troubleshooting steps, and resolutions in the ticketing system.
  • Identify when issues exceed Level 1 scope and escalate appropriately.
  • Follow defined SLAs, escalation paths, and prioritization guidelines.
Assisted Level 2 Support (Under IT Manager Oversight)
  • Assist with Level 2 troubleshooting activities as assigned and supervised by the IT Manager or senior IT staff.
  • Support diagnostics and remediation efforts for more complex issues after initial triage.
  • Perform tasks such as testing, validation, documentation, or implementation support without independent ownership.
  • Use Level 2 exposure as a learning opportunity to build technical skills.
Project Support & Implementation Assistance
  • Participate in IT projects such as system rollouts, upgrades, store openings, or equipment refreshes under IT Manager direction.
  • Assist with project-related tasks including preparation, deployment support, testing, and documentation.
  • Follow established project plans, timelines, and change management processes.
  • Does not act as a project owner or lead.
Hardware & Peripheral Support (Level 1 / Assisted Level 2)
  • Perform basic troubleshooting and setup for store hardware and peripherals.
  • Assist with hardware replacement and deployment using predefined configurations.
  • Support higher-level hardware troubleshooting only with supervision.
Network & Internet Support (Basic / Assisted)
  • Perform basic connectivity checks and validation steps.
  • Assist with ISP or aggregator ticket coordination.
  • Support additional diagnostics or remediation steps as directed.
  • No independent network configuration authority.
UCaaS / VoIP, Printer & CCTV Support (Level 1 / Assisted)
  • Perform basic troubleshooting and verification steps.
  • Assist with provisioning, replacements, or testing as directed.
  • Escalate complex issues or perform assisted troubleshooting with oversight.
System Access & User Support
  • Handle basic access requests such as password resets and access verification.
  • Assist with access provisioning tasks with proper approvals.
  • Support audits or access reviews as requested.
  • High school diploma or equivalent required
  • IT coursework, certification, or training preferred

Experience:

  • 0–1 years of IT support or helpdesk experience preferred

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