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Senior Escalation Engineer Jobs in Indiana (NOW HIRING)

HCLTech

Senior Network Engineer

Warsaw, IN · On-site

$87K - $120K/yr

This is a senior escalation and implementation role responsible for driving stability, resolving complex incidents, delivering change and project work, and mentoring L1/L2 engineers. This is a 100 ...

Optimal Inc.

Sr. Quality Engineer

Elkhart, IN · On-site

$80K - $85K/yr

The Sr. Quality Engineer plays a key role in ensuring the highest standards of quality, reliability ... Assign priority on daily issues, conduct issue escalation, and follow up. * Collaborate cross ...

Optimal Inc.

Sr. Quality Engineer

Elkhart, IN

$85K - $115K/yr

The Sr. Quality Engineer plays a key role in ensuring the highest standards of quality, reliability ... Assign priority on daily issues, conduct issue escalation, and follow up. * Collaborate cross ...

Optimal Inc.

Sr. Quality Engineer

Elkhart, IN · On-site

$80K - $85K/yr

The Sr. Quality Engineer plays a key role in ensuring the highest standards of quality, reliability ... Assign priority on daily issues, conduct issue escalation, and follow up.Collaborate cross ...

PinnaclePartners

Systems Engineer, Sr.

Indianapolis, IN · Hybrid

$90K - $110K/yr

Sr. Infrastructure Engineer Location: Indianapolis, IN Pay: Up to $110K Direct Hire Pinnacle ... This successful resource will be responsible for serving as the top-tier escalation point.

Elevance Health

Senior Data Engineer

Indianapolis, IN · Hybrid

$101K - $137K/yr

Senior Data Engineer Senior Data Engineer Hybrid 1: This role requires associates to be in-office1 ... Serve as the technical escalation for results of preventative maintenance routines; * Supervise ...

Elevance Health

Senior Data Engineer

Indianapolis, IN · On-site

$101K - $137K/yr

Senior Data Engineer Senior Data Engineer Hybrid 1: This role requires associates to be in-office ... Serve as the technical escalation for results of preventative maintenance routines; * Supervise ...

Elevance Health

Senior Data Engineer

Indianapolis, IN · Hybrid

$101K - $137K/yr

Senior Data Engineer Hybrid 1: This role requires associates to be in-office1 - 2days per week ... Serve as the technical escalation for results of preventative maintenance routines; * Supervise ...

Newmar Corporation

Director, Quality

Nappanee, IN · On-site

$120 - $180/hr

Partner with Engineering and Operations in new product development, ensuring designs are robust, manufacturable, and launched with first time right quality. * Serve as senior escalation point for ...

Posted today

1 point system

Sr. OT Network Engineer

Princeton, IN · On-site

$98K - $134K/yr

Requirement - Sr. OT Network Engineer Location- Working Office address: (ANYONE WHO CAN GO IN THESE ... Provide support for complex OT network incidents and problems, issue resolution, and escalation ...

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Senior Escalation Engineer information

See Indiana salary details

$56.6K

$120.4K

$174.6K

How much do senior escalation engineer jobs pay per year?

As of Aug 7, 2026, the average yearly pay for senior escalation engineer in Indiana is $120,427.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,400.00 and $136,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a senior escalation engineer?

To thrive as a Senior Escalation Engineer, you need deep technical expertise in troubleshooting complex systems, advanced knowledge of relevant software or hardware, and a bachelor’s degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, and certifications such as Microsoft Certified Solutions Expert (MCSE) or similar are often required. Strong analytical thinking, effective communication, and patience under pressure are standout soft skills for this role. These skills are vital to efficiently resolve critical customer issues, maintain client satisfaction, and support continuous product improvement.

How much does a senior escalation engineer make?

A senior escalation engineer typically earns between $80,000 and $130,000 annually, depending on experience, location, and industry. They often require strong technical skills, problem-solving abilities, and familiarity with tools like ticketing systems and troubleshooting protocols.

What is the difference between Senior Escalation Engineer vs Network Engineer?

AspectSenior Escalation EngineerNetwork Engineer
CredentialsTechnical certifications, experience in troubleshooting complex issuesNetworking certifications (e.g., CCNA, CCNP), technical experience
Work EnvironmentCustomer support, technical escalation teams, cross-functional collaborationDesign, implement, and maintain network infrastructure
Industry UsageTech companies, service providers, hardware/software vendorsTelecommunications, IT services, enterprise networks
Common Search IntentUnderstanding role differences, career paths, required skillsNetwork setup, troubleshooting, career development

The Senior Escalation Engineer focuses on resolving complex technical issues escalated from support teams, often working closely with customers and product teams. In contrast, a Network Engineer primarily designs, implements, and maintains network infrastructure. While both roles require technical certifications and experience, the Senior Escalation Engineer emphasizes troubleshooting and customer support, whereas the Network Engineer concentrates on network architecture and deployment.

How does a senior escalation engineer typically collaborate with product and development teams to resolve complex customer issues?

Senior Escalation Engineers often act as a bridge between frontline support and product or development teams. When standard troubleshooting fails to resolve a customer's technical problem, they work closely with engineers and product managers to conduct deeper root cause analysis, share diagnostic data, and propose workarounds or permanent fixes. This collaboration may involve participating in technical meetings, contributing to post-incident reviews, and providing feedback to influence future product improvements. Effective communication and a solid understanding of both customer needs and internal technical processes are key to success in this role.
What are popular job titles related to Senior Escalation Engineer jobs in Indiana? For Senior Escalation Engineer jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Senior Escalation Engineer jobs in Indiana look for? The top searched job categories for Senior Escalation Engineer jobs in Indiana are:
What cities in Indiana are hiring for Senior Escalation Engineer jobs? Cities in Indiana with the most Senior Escalation Engineer job openings:
Senior Escalation Engineer jobs near you

Senior System Engineer

Allison Transmission

Indianapolis, IN

$99K - $136K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Allison Transmission rating

9.1

Company rating: 9.1 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

20th of 487 rated machine equipment manufacturers

Job description

JOIN THE TEAM THAT'S POWERING PROGRESS

Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward.
What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works.

Learn more about this role and how you can begindriving your career forward!

Benefits:

The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company's discretion.

  • Choice of medical plans with prescription coverage

  • Employer HSA contribution

  • Dental & Vision Insurance

  • Paid Parental Leave

  • Short & Long-Term Disability

  • Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance

  • 401K with generous Company match & contribution

  • Accrued Paid Time Off

  • 12 Paid Holidays + 1 Floating Holiday

  • Robust employee wellness program

  • Tuition assistance program

Job Description:

Primary Purpose of Role:

Leads the engineering, optimization, and resiliency of core datacenter and cloud platforms supporting global operations. This role provides advanced technicalexpertise, drives standards and automation, and serves as a senior escalation point for complex infrastructure, performance, and recovery challenges.

Key Responsibilities:

Design, implement, and support robust infrastructure solutions across server, virtualization, storage, backup, file services, and cloud platforms.

Lead complex troubleshooting and serve as a senior escalation point for major incidents, performance issues, and recurring platform instability.

Drive automation, configuration management, and Infrastructure as Code practices to improve consistency, speed, and reliability.

Lead lifecycle planning, capacity management, and technical refresh activities for infrastructure platforms.

Develop and enforce engineering standards for compliance, patching, resiliency, observability, and operational readiness.

Support containerization and orchestration platforms where applicable, including standards, operations, and integration.

Partner with database, application, security, and network teams to optimize platform performance and ensure recoverability.

Mentor junior engineers and contribute to technical documentation, runbooks, and operational maturity.

Key Performance Measures:

Platform availability, stability, and reduction in severity 1 and 2 incidents.

Delivery of lifecycle, capacity, and resiliency initiatives on time and within scope.

Improvement in automation coverage and reduction in manual operational effort.

Disaster recovery test success and recovery time achievement for supported platforms.

Compliance posture for patching, standards, and audit remediation items.

Competencies andBehaviors:

Technical Expertise - Advanced: Applies deep knowledge across infrastructure platforms and solves difficult technical problems.

Ownership - Advanced: Takes responsibility for platform health, technical debt, and long-term reliability.

Influence - Advanced: Gains alignment across teams on standards, design decisions, and operational improvements.

Coaching - Intermediate/Advanced: Develops less experienced engineers through mentoring and knowledge sharing.

Continuous Improvement - Advanced: Turns operational pain points into scalable solutions, standards, and automation.

Qualifications:

Bachelor's degree in Information Technology, Computer Science, Engineering, or related field preferred.

Advanced technical certification(s) preferred in cloud, virtualization, automation, storage, or operating systems.

ITIL or similar operational governance knowledge preferred.

Strong written and verbal communication skillsrequired.

Experience:

5-8 years of progressive infrastructure engineering experience.

Deep experience in hybrid infrastructure, includingdatacenterand cloud operations.

Strong experience with automation, scripting, and/orIaCtools such as PowerShell, Python, Terraform, Ansible, or similar.

Experience leading technical implementation efforts or platform upgrades.

Experience with disaster recovery, backup strategy, and capacity/performance management.

Exposure to enterprise compliance, audit support, and infrastructure standards governance.

Scope Factors:

Supportshighly criticalenterprise services with broad business and operational impact.

Regularly handles complex technical decisions with limited oversight.

No direct people managementrequired, butoften leads technical work across teams.

Serves as a mentor and senior escalation resource within the engineering team.

Supports global environments andparticipatesin major initiatives affecting multiple regions or business units.

Influences medium-scale project spend, refresh planning, and technical roadmaps.


Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.

If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at ati+ask4max@service-now.com.

Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.

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