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Senior Dispatch Manager Jobs (NOW HIRING)

Priority OnDemand

Dispatch Supervisor

Phoenix, AZ · On-site

Assists senior managers by acting as a "first stop" for dispatch staff with questions, concerns or issues regarding pay, benefits, or other personnel issues. * Assists Field Supervisors, Quality ...

PRIORITY ONDEMAND

Dispatch Supervisor

Phoenix, AZ · On-site

Assists senior managers by acting as a "first stop" for dispatch staff with questions, concerns or issues regarding pay, benefits, or other personnel issues. * Assists Field Supervisors, Quality ...

Priority OnDemand

Dispatch Supervisor

Indianapolis, IN · On-site

Assists senior managers by acting as a "first stop" for dispatch staff with questions, concerns or issues regarding pay, benefits or other personnel issues. * Assists Field Supervisors, Quality ...

Berry Aviation

Dispatch Shift Supervisor

Denton, TX · On-site

$65 - $90/hr

... to senior operational leadership. * Excellent verbal and written communication skills, including the ability to effectively communicate with flight crews, Dispatchers, management, and cross ...

First Student

Sr Dispatcher

Brooklyn, NY · On-site

$25/hr

Lead daily routing, scheduling, and dispatch operations. * Assign drivers and monitors to routes ... Partner with the Shop Manager to coordinate preventive maintenance, breakdown response, and fleet ...

First Student, Inc.

Sr Dispatcher

Brooklyn, NY · On-site

$25/hr

Lead daily routing, scheduling, and dispatch operations. * Assign drivers and monitors to routes ... Partner with the Shop Manager to coordinate preventive maintenance, breakdown response, and fleet ...

Altorfer CAT

Central Dispatch

Joliet, IL · On-site

$60K - $75K/yr

Advises senior leadership on fleet replacement and acquisition strategy, providing cost and ... Must be able to work with minimal manager supervision and has the authority to make daily business ...

Altorfer CAT

Central Dispatch

Naperville, IL · On-site

$60K - $75K/yr

Advises senior leadership on fleet replacement and acquisition strategy, providing cost and ... Must be able to work with minimal manager supervision and has the authority to make daily business ...

Lange

Senior Dispatcher - RedGuard

Wichita, KS · On-site

$23.50 - $27.50/hr

What You Can Expect Working in the Senior Dispatcher Position The Senior Dispatcher coordinates ... management. • Support dispatch team development by sharing knowledge, best practices, and ...

RedGuard

Senior Dispatcher - RedGuard

Wichita, KS · On-site

$23.50 - $27.50/hr

What You Can Expect Working in the Senior Dispatcher Position The Senior Dispatcher coordinates ... cost management. Support dispatch team development by sharing knowledge, best practices, and ...

LANGE

Senior Dispatcher - RedGuard

Wichita, KS · On-site

$23.50 - $27.50/hr

What You Can Expect Working in the Senior Dispatcher Position The Senior Dispatcher coordinates ... cost management. · Support dispatch team development by sharing knowledge, best practices, and ...

First Student

Sr Dispatcher

Brooklyn, NY · On-site

$25/hr

Lead daily routing, scheduling, and dispatch operations. * Assign drivers and monitors to routes ... Partner with the Shop Manager to coordinate preventive maintenance, breakdown response, and fleet ...

First Student

Sr Dispatcher

Brooklyn, NY · On-site

$25/hr

Lead daily routing, scheduling, and dispatch operations. * Assign drivers and monitors to routes ... Partner with the Shop Manager to coordinate preventive maintenance, breakdown response, and fleet ...

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Senior Dispatch Manager information

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$28.5K

$97.1K

$182.5K

How much do senior dispatch manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for senior dispatch manager in the United States is $97,101.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $136,500.00 per year, depending on experience, location, and employer.

What does a senior dispatch manager do?

A Senior Dispatch Manager oversees the daily operations of a dispatch team, ensuring that goods, services, or personnel are routed efficiently and effectively. They are responsible for managing schedules, optimizing routes, and resolving any issues that may arise during transportation or delivery. Additionally, they often supervise dispatch staff, monitor performance metrics, and collaborate with other departments to improve operational processes. Their role is crucial in maintaining timely service and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a senior dispatch manager, and why are they important?

To thrive as a Senior Dispatch Manager, you need strong logistics management skills, deep knowledge of transportation regulations, and experience typically supported by a degree in supply chain management or related field. Proficiency with dispatch software, fleet management systems, and scheduling tools is essential. Strong leadership, problem-solving abilities, and effective communication skills set top performers apart in this role. These skills ensure efficient operations, regulatory compliance, and high team performance in a dynamic logistics environment.

What are some common challenges faced by senior dispatch managers, and how can they be addressed?

Senior Dispatch Managers often encounter challenges such as managing last-minute changes in schedules, coordinating with multiple teams, and ensuring timely deliveries despite unforeseen disruptions like traffic or equipment breakdowns. Effective communication, real-time tracking technology, and strong organizational skills are key to addressing these issues. Building strong relationships with drivers and clients, as well as implementing contingency plans, also helps maintain smooth operations and high service quality.

What is the difference between Senior Dispatch Manager vs Dispatch Supervisor?

AspectSenior Dispatch ManagerDispatch Supervisor
CredentialsExperience in logistics, management certifications often preferredLogistics or transportation experience, supervisory training
Work EnvironmentOversees multiple dispatch teams, strategic planningManages daily dispatch operations, team supervision
Employer & Industry UsageUsed in large logistics, transportation companiesCommon in distribution centers, fleet operations
Comparison IntentFocuses on higher-level management and strategyFocuses on daily operations and team oversight

The Senior Dispatch Manager typically handles strategic planning and oversees multiple dispatch teams, requiring more experience and often management certifications. In contrast, the Dispatch Supervisor manages daily dispatch activities and supervises staff directly. Both roles are essential in logistics and transportation industries, but they differ mainly in scope and responsibility.

More about Senior Dispatch Manager jobs

What cities are hiring for Senior Dispatch Manager jobs?

Cities with the most Senior Dispatch Manager job openings:

What states have the most Senior Dispatch Manager jobs?

States with the most job openings for Senior Dispatch Manager jobs include:

What job categories do people searching Senior Dispatch Manager jobs look for?

The top searched job categories for Senior Dispatch Manager jobs are:

Senior Dispatch Manager jobs near you
Infographic showing various Senior Dispatch Manager job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $97,101 per year, or $46.7 per hour.

Dispatch Supervisor

Priority OnDemand

Phoenix, AZ • On-site

Full-time

Re-posted 15 days ago

Key responsibilities

  • Oversees dispatching personnel and ensures all dispatch operations are performed accurately and efficiently.

  • Dispatches units to service requests via radio, pager, or data terminal, and provides pre-arrival instructions to callers.

  • Leads and directs dispatch staff in handling deployment, incoming calls, administrative tasks, and adherence to policies.

Job description

Definition:
Under the supervision of the Director of Communications, the Dispatch Supervisor will oversee all dispatching personnel within the communications center.
The capacity of this position may include but may not be limited to receiving calls for transport to and from facilities or directing calls to appropriate management personnel who are best suited to handle the caller's issue, or any of the following, varied professional, administrative task.
The Dispatch Supervisor may broadcast assignments to transport crews, operate radio, telephone, or computer equipment to send and receive communications to crews and relay information or orders to members of management.
The Dispatch Supervisor may be called upon to function in the capacity of an EMT as set forth by company policies and protocols. It is possible that they may also be called upon to function in the capacity of Communications Manager, Dispatcher or Dispatch Call Taker to assure all company tasks are maintained and completed.
Reports To:
  • Director of Communications as appropriate for all operational activities.

Specific Duties:
  • Demonstrates complete knowledge, understanding and compliance of company policies and procedures.
  • Ensures that Computer Aided Dispatch computer console, phone system, radio system and all equipment is ready for use at the beginning of each shift.
  • Ensures security of buildings, Dispatch Center and all other company property.
  • Performs daily inspections of their work area and of the Dispatch Center for cleanliness. Then performs the appropriate housekeeping duties to ensure their work area is clean, free from clutter and sanitary at all times.
  • Maintains appropriate communications with company units, managers, support staff, receiving healthcare facilities and other agencies via radio, data link, pager or cell phone as required.
  • Is knowledgeable as to local geography to include location of hospitals, public venues as well as local streets and highway systems.
  • Deploys, tracks and moves units on an ongoing basis throughout the day per local System Status Posting Plans.
  • Responds to all calls for service promptly and accurately answering incoming phone calls for service per Emergency Medical Dispatch and company procedure as required.
  • Utilizes appropriate Emergency Medical Dispatch and company procedure to accurately determine the exact nature of each call giving pre-arrival instructions to callers per appropriate emergency medical dispatch and company procedure as required.
  • Dispatches by radio, pager or mobile data terminal the most appropriate unit for each request for service.
  • Obtains complete intake information from all callers and inputs all required call data information received correctly into Computer Aided Dispatch system the course of the call.
  • Communicates and coordinates with Field Supervisors, Operations Managers and other management and support staff to ensure the proper number of fully equipped and staffed vehicles are available to fulfill local System Status Plan on a daily basis.
  • Acts at all times in the best interests of high quality patient care, in the best interest of the patient, and in such a manner to reflect credibly on the company and the professional reputation of the Dispatcher.
  • Acts at all times with the safety of field crews he/she is dispatching in mind, as well as the safety of the patient, other EMS personnel, bystanders, and any other public safety personnel present at scene.
  • Provides appropriate pre-arrival instructions per appropriate emergency medical dispatch and company procedure.
  • Maintains security and privacy of all company and patient information at all times in accordance HIPPA and all other local, state and federal regulations.
  • Accepts responsibility for recertification as an EMD and for other required license's and certifications as required by company, local, regional, and state policies, regulations, or laws.
  • Reports to assigned shifts on time, properly groomed in uniform and on time unless the proper notification has been made. Remains on-duty and in proper uniform until properly relieved.
  • At all times sets an example of professionalism and leadership for others to follow. Places patient care excellence and safety above all else.
  • Acts as a Communications Training Officer assisting in the evaluation, orientation, and training of new dispatch staff.
  • Directs and leads dispatch staff in dealing with handling deployment of units, incoming calls and dispatching of units.
  • Directs and leads dispatch staff in performing administrative tasks such as dealing with vehicle breakdowns, vehicle accidents, employee injuries, patient injuries, supply requests, general housekeeping activities, etc.
  • Directs and leads dispatch staff with adherence to policies, procedures and contractual obligations.
  • Assists senior managers by acting as a "first stop" for dispatch staff with questions, concerns or issues regarding pay, benefits, or other personnel issues.
  • Assists Field Supervisors, Quality Improvement and Billing support staff in evaluation, training and follow up with field crews in protocol compliance and field documentation.
  • Performs other duties as directed by management.

Minimum Requirements:
  • All Dispatch Call Taker and Dispatcher requirements.
  • Must have the ability to function as a leader evaluating, coaching, training and directing dispatch staff. Utilizing corrective action when necessary.

Physical Requirements:
  • The ability to reach, push and pull.
  • The ability to sit for long periods of time.
  • The ability to use phones and radios to communicate with callers, crews and other staff
  • The ability to use mouse or keyboard to input data into computer over long periods of time.
  • The ability to view graphic and text data on multiple computer screens for long periods of times.
  • The ability to complete all job duties during any and all hours of the day and night.

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