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Senior Customer Service Representative Jobs in Rochester, NY

Martinizing

Customer Service Representative

Fairport, NY · On-site

$15.25 - $20.75/hr

DESCRIPTION Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps! Martinizing Dry Cleaning, a nationally leading company in the dry cleaning industry, is growing its ...

Martinizing

Customer Service Representative

Fairport, NY · On-site

$15.25 - $20.75/hr

DESCRIPTION Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps! Martinizing Dry Cleaning, a nationally leading company in the dry cleaning industry, is growing its ...

Adecco

Customer Service Representative

Geneseo, NY

$17 - $22/hr

Onsite Customer Service Representative Passionate about communication and helping others? Launch your career in Customer Service with an entry-level role that offers immediate hiring and consistent ...

Robert Half

Customer Service Representative

Victor, NY · On-site

$19 - $22/hr

We are looking for a Customer Service Representative to support equipment service coordination for a long-term contract opportunity in Victor, New York. In this role, you will serve as a key point of ...

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Senior Customer Service Representative information

See Rochester, NY salary details

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How much do senior customer service representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for senior customer service representative in Rochester, NY is $22.91, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $25.29 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

Is a senior customer service representative an entry-level job?

A senior customer service representative is typically not an entry-level position; it usually requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role often involves handling complex issues and mentoring junior staff, reflecting a higher level of responsibility.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

What are the most commonly searched types of Customer Service Representative jobs in Rochester, NY? The most popular types of Customer Service Representative jobs in Rochester, NY are:
What are popular job titles related to Senior Customer Service Representative jobs in Rochester, NY? For Senior Customer Service Representative jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Representative jobs in Rochester, NY look for? The top searched job categories for Senior Customer Service Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Senior Customer Service Representative jobs? Cities near Rochester, NY with the most Senior Customer Service Representative job openings:
Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $47,645 per year, or $22.9 per hour.

Customer Service Representative

Blue Wave Products

Batavia, NY • On-site

$15.25 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Company Summary:

Blue Wave Products is a leading manufacturer/importer of home and leisure products. Our diverse customer base includes some of the most prominent retailers in the US and Canada, including Amazon, Walmart.com, Wayfair, Home Depot, Lowe’s, Overstock, and many others. The Company supports over 2,500 SKUs across our four main product categories which include: Pool & Leisure (Above Ground Pools, Pool Liners, Winter and Safety Covers, Cleaners, Pumps and Filters, Floats and Toys and Accessories) Indoor and Outdoor Games (Billiards, Air Hockey, Shuffleboards, Darts, etc.), Infrared Sauna’s (1-4 Person Hemlock and Cedar Wood Saunas) and Patio Furniture (Umbrellas, Hammocks, Patio Sets, Lounge Chairs, etc.) Based in Batavia, IL, the Company operates from a 275,000 sq ft state-of-the-art warehouse and office facility. 

Primary Function:

As a Blue Wave Customer Service Representative, you will be responsible for aiding vendors/dealers in courteous and professional manners regarding ordering, product clarification, order status, delivery, returns, shortages, and missing parts while ensuring dealers receive the highest level of service that can be provided in accordance with our marketing philosophy. 

The primary responsibilities of this position are to ensure that our customers’ inventory is received and managed properly, and their orders are entered, filled, and shipped accurately and in a timely manner. Customer Service Representatives must have the ability to identify issues and concerns addressed by customers and apply relevant policies to resolve the issue. They are the main contact for all client interactions and must apply problem-solving techniques and critical thinking methods to maintain strong client relationships.

Responsibilities:

  • Respond to all customer correspondence within 24 hours
  • Process all daily orders received prior to designated cut-off time
  • Adhere to a 0.2% or less order entry error rate
  • Aggressively pursue continued knowledge in a growing product line
  • Troubleshoot and resolve any customer issues and disputes
  • Coordinate with warehouse staff to maintain proper documents
  • Learn each Dealer’s specific business needs and provide service based on those needs while developing a firm business relationship between Blue Wave and the Dealer
  • Provide answers to a variety of questions via telephone and email regarding quotes, products, orders, shipments, returns, billing, missing parts, and warranty issues
  • Enter orders accurately with a goal of same day shipment
  • Assist dealers in understanding company policies and procedures
  • Assist in obtaining quotes (from manufacturers) for custom products
  • Prepare dealer reports as requested on a daily/weekly basis 
  • Work cross-functionally internally and externally to provide one call resolution for Customer/Dealer issues
  • Make appropriate recommendations to Manager regarding process improvement and increased efficiency
  • Meet team goals regarding inbound call management and order errors
  • Ensure information is documented accurately and shared with team members
  • All other tasks as assigned by the Customer Service Manager

Knowledge and Skill Requirements:

  • Superior communication, problem solving, and decision-making skills
  • Basic computer skills, required
  • Type 50 WPM, preferred
  • 3-5 years' customer service experience (preferred in a manufacturing or distribution environment)
  • Experience working with a diverse range of customer channels (retail and wholesale)
  • High school diploma or equivalent
  • Ability to work in a fast-paced, team-oriented environment
  • Ability to sit for extended periods of time
  • Regularly work on a computer and focus on a screen or monitor
  • Ability to safely maneuver within an office setting

Location:

Based in Batavia, IL requires office attendance 4 days per week, 1 day remote 

Benefits:

  • Medical / Dental / Vision 
  • Company-paid Life Insurance
  • Discretionary bonus
  • Profit Sharing 401K
  • 3 Weeks Paid Vacation (Accrual)
  • 10 Paid Holidays

Apply