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Senior Customer Onboarding Jobs (NOW HIRING)

Enumerate

Senior Manager of Customer Onboarding

The Senior Manager of Customer Onboarding is a quality, performance, and execution leader accountable for the output of a team of onboarding managers. You will build and run the program that drives ...

Enumerate

Senior Manager of Customer Onboarding

OR · On-site +1

The Senior Manager of Customer Onboarding is a quality, performance, and execution leader accountable for the output of a team of onboarding managers. You will build and run the program that drives ...

Terial

Senior Customer Success Manager

New York, NY · On-site

$150K/yr

Onboarding & Implementation:Own end-to-end onboarding and implementation for Mid-Market and ... As a senior member of our Customer Success team, you'll have outsized influence over how we onboard ...

Terial

Senior Customer Success Manager

New York, NY · On-site

$150K/yr

Onboarding & Implementation: Own end-to-end onboarding and implementation for Mid-Market and ... As a senior member of our Customer Success team, you'll have outsized influence over how we onboard ...

CB Insights

Senior Customer Success Manager

New York, NY · Hybrid

Senior Customer Success Manager Drive CB Insights' growth as part of our Customer Success team. The ... This individual's performance is based on specific metrics associated with customer on-boarding, ...

OneStream, Inc.

The Senior Customer Success Manager (SCSM) oversees customer success from onboarding through ongoing engagement, retention, and growth, ensuring customers achieve their goals and become referenceable ...

Zappi

Senior Customer Success Manager

$110K - $125K/yr

Customer Onboarding and Training - Working closely with the Sales and Implementation team, you will ... Senior Customer Success Managers will gain exposure to the inner workings of a growing company ...

Zappi

Senior Customer Success Manager

Boston, MA · On-site +1

$110K - $125K/yr

Customer Onboarding and Training - Working closely with the Sales and Implementation team, you will ... Senior Customer Success Managers will gain exposure to the inner workings of a growing company ...

CB Insights

Senior Customer Success Manager

New York, NY · On-site

$115K - $125K/yr

Senior Customer Success Manager Drive CB Insights' growth as part of our Customer Success team. The ... This individual's performance is based on specific metrics associated with customer on-boarding, ...

Murj

Customer Success Manager

Customer Onboarding: Guiding new customers through setup and implementation processes to ensure ... Work in close collaboration with Senior Customer Success Managers (CSMs), Project Managers, and ...

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Senior Customer Onboarding information

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$44.5K

$106.3K

$155.5K

How much do senior customer onboarding jobs pay per year?

As of Sep 13, 2026, the average yearly pay for senior customer onboarding in the United States is $106,309.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is the difference between Senior Customer Onboarding vs Customer Success Manager?

AspectSenior Customer OnboardingCustomer Success Manager
Primary FocusGuiding new clients through onboarding processMaintaining ongoing client relationships and retention
ResponsibilitiesImplementation, training, initial setupAccount management, upselling, renewal strategies
Required SkillsTechnical knowledge, onboarding processesCommunication, relationship building
Work EnvironmentProject-based, onboarding teamsAccount management teams, client-facing roles

While both roles involve client interaction, Senior Customer Onboarding focuses on initial setup and training for new clients, whereas Customer Success Managers work to retain and grow existing accounts. Understanding these differences helps organizations assign the right responsibilities and skills to each role.

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Cities with the most Senior Customer Onboarding job openings:

What are the most commonly searched types of Customer Onboarding jobs?

The most popular types of Customer Onboarding jobs are:

What states have the most Senior Customer Onboarding jobs?

States with the most job openings for Senior Customer Onboarding jobs include:

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For Senior Customer Onboarding jobs, the most frequently searched job titles are:

Senior Customer Onboarding jobs near you
Infographic showing various Senior Customer Onboarding job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $106,309 per year, or $51.1 per hour.

Senior Manager of Customer Onboarding

Remote

Enumerate
Computer and Computer Peripheral Equipment and Software Wholesalers • 51 - 200 employees
Learn more about Enumerateexternal

Full-time

Posted 11 days ago

Job description

Enumerate is looking for a Senior Manager of Customer Onboarding to join our team!
The Senior Manager of Customer Onboarding is a quality, performance, and execution leader accountable for the output of a team of onboarding managers. You will build and run the program that drives software adoption, customer competence with new digital workflows, and - above all - payments utilization. The ideal candidate is a proven people leader who knows how to get high performance out of individual contributors, holds the team accountable to the playbook, and has a track record of enabling customers for continued revenue growth while coaching others to do the same.
Responsibilities:
  • Build and lead a high-performing team of onboarding managers - set clear expectations, coach to the top of each person's range, and develop them into consistent performers.
  • Own the end-to-end onboarding experience - smooth transitions, on-time delivery, and the quality standard of a best-in-class program for this industry.
  • Own the strategy that drives customer enablement and payments adoption, ensuring key utilization metrics are met and customers are positioned for continued revenue growth.
  • Act as an escalation point for complex onboarding challenges, collaborating with other teams to resolve issues.
  • Guide the team and customers through data migration, setup, and account activation, ensuring data integrity and security
  • Redesign how onboarding gets done - you'll have real latitude to experiment with AI and tech-enabled workflows that cut time-to-value and lift customer satisfaction
  • Own the enablement program end to end - playbooks, milestones, and coaching cadences that produce measurable software adoption, workflow competence, and payments utilization, benchmarked against the best in the industry.
  • Run a tight performance rhythm - 1-on-1s, team reviews, and metrics that tell you where to coach next - addressing gaps early and directly.
  • Partner with Sales, Product, and Customer Success to align efforts and deliver a seamless client experience, and report on onboarding metrics, team performance, and program improvements to leadership.

Requirements:
  • 6-10 years of experience in SaaS onboarding, implementation, or similar roles, with at least 3 years leading a team of individual contributors. This is not a first-time management role - you must have already owned team performance, including coaching, accountability, and managing underperformance to a standard.
  • Demonstrated success driving software adoption and payments or digital-workflow utilization, with metrics you can speak to.
  • Proven ability to coach others to the same results - developing individual contributors into consistent, high performers.
  • Experience designing or rebuilding an onboarding or enablement program - playbooks, milestones, quality standards - not just running one someone else built, with the project management discipline to hold competing priorities together. Experience applying AI or automation to service delivery is a plus.
  • Excellent communication and relationship-building skills, with the confidence to guide accounting and operations stakeholders through changes to their own workflows - including the shift to digital payments. Data migration should be familiar territory as part of initial setup and activation; you don't need to have run large migrations yourself, but it can't be a foreign concept.
  • One of two backgrounds, and we want to see both: (a) hands-on understanding of association management and fund accounting - you know what a solid, efficient accounting setup looks like and what these customers need to be successful; or (b) a strong track record leading onboarding or implementation teams in vertical SaaS or ERP, with the appetite to go deep on fund accounting fast. Candidates who bring both will move quickest, but the deciding factor is whether you want this role specifically - tell us why.
  • Bachelor's degree preferred but not required.

Why Enumerate:
We're a fast-moving, high-growth company building the association management ERP platform that community associations and the companies who manage them run on - a vertical SaaS market that is only now going digital. Which means the playbook for onboarding, enablement, and payments adoption is still being written, and you'd be the one writing it. There is a deep backlog of AI and tech-enabled operating workflows waiting to be built, and the appetite to try them. If you like owning a number, redesigning how the work gets done, and seeing your changes land in weeks rather than quarters, this is a fun place to be. This is a build role, not a caretaking role - you'll shape the program, the team, and the standard the industry gets measured against. When you apply, tell us why you want this job specifically. We're far more interested in that than in a perfectly matched resume.
This is a remote role, but candidates must be located in the United States and able to work EST hours. 10% travel requirement is anticipated.
The pay range is inclusive of base salary plus any applicable bonuses or commissions.
Total compensation pay range (annual salary):
$100,000-$120,000 USD

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