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Senior Customer Onboarding Jobs (NOW HIRING)

ICON

Senior Customer Success Manager

Austin, TX · On-site

We're looking for a Senior Customer Success Manager to own relationships with our Titan customers ... Own the customer onboarding process end-to-end, ensuring agreements, intake materials, and ...

ICON

Senior Customer Success Manager

Austin, TX · On-site

We're looking for a Senior Customer Success Manager to own relationships with our Titan customers ... Own the customer onboarding process end-to-end, ensuring agreements, intake materials, and ...

ICON

Senior Customer Success Manager

Austin, TX · On-site

We're looking for a Senior Customer Success Manager to own relationships with our Titan customers ... Own the customer onboarding process end-to-end, ensuring agreements, intake materials, and ...

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Senior Customer Onboarding information

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$44.5K

$106.3K

$155.5K

How much do senior customer onboarding jobs pay per year?

As of Aug 22, 2026, the average yearly pay for senior customer onboarding in the United States is $106,309.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is the difference between Senior Customer Onboarding vs Customer Success Manager?

AspectSenior Customer OnboardingCustomer Success Manager
Primary FocusGuiding new clients through onboarding processMaintaining ongoing client relationships and retention
ResponsibilitiesImplementation, training, initial setupAccount management, upselling, renewal strategies
Required SkillsTechnical knowledge, onboarding processesCommunication, relationship building
Work EnvironmentProject-based, onboarding teamsAccount management teams, client-facing roles

While both roles involve client interaction, Senior Customer Onboarding focuses on initial setup and training for new clients, whereas Customer Success Managers work to retain and grow existing accounts. Understanding these differences helps organizations assign the right responsibilities and skills to each role.

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What are the most commonly searched types of Customer Onboarding jobs?

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Senior Customer Onboarding jobs near you
Infographic showing various Senior Customer Onboarding job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $106,309 per year, or $51.1 per hour.

Sr. Customer Success Manager (Public Sector & Endpoint Security) - Washington D.C.

ZIMPERIUM

Remote

Other

Re-posted 2 days ago

Job description

Senior Customer Success Manager

Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.

Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users.

As part of our fast growing pace, we are currently looking for a Senior Customer Success Manager. The candidate for this role will manage post-sale Customer relationships including building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving Customer delight. The role requires a blend of strong Customer management experience with a strong technical background.

LOCATION: Washington D.C.

Responsibilities

  • Account management - Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams

  • Public Sector Focus - Manage a strategic portfolio consisting of Federal Civilian/Defense agencies and State, Local, and Education (SLED) entities

  • Drive Product Adoption & Demonstrate Business Value - Drive the adoption of Zimperium's solution within the Customer's user base and assist the Customer to realize the business value

  • Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data

  • Customer Satisfaction & Risk Management - Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations

  • Customer Advocacy - Gather Customer's feedback about products, their use-cases channel them effectively to drive product capabilities

  • Customer Onboarding - Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution

Qualifications

  • B.S. in Computer Science or an equivalent engineering degree

  • 10+ years of experience working with Enterprise software solutions, startup experience desirable

  • 5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise and/or Federal customers

  • Self-motivated, strong problem-solving skills with good business acumen. Domain expertise in Mobility & Security is highly desirable

  • Ability to travel

Additional Responsibilities

  • Collaborate effectively with internal teams – Work closely with Engineering and Product teams in different time zones to address customer issues

  • Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer

Apply